3 Vehicles in 2 Years with Sam Harris

See the full interview on YouTube.

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Podcast Show Notes:

In this insightful interview, Sam Harris, an NEMT business owner in Richmond, Virginia, shares his journey of starting and scaling his company. He discusses the challenges of finding reliable drivers, the importance of choosing the right vehicles to meet customer needs, and how Bambi's software has streamlined his operations, saving him valuable time and money.

Key Takeaways

• Growth Strategies: Sam shares how he expanded his business from one to two vehicles based on increasing demand and how he manages trip assignments strategically.
• Staffing Challenges: Finding and retaining reliable drivers is a major hurdle in the NEMT industry, highlighted by Sam's experience with an unreliable employee.
• Bambi's Impact: Bambi's NEMT software has significantly improved Sam's billing and scheduling processes, saving him hours of time each week and simplifying operations.
• Customer Focus: Sam emphasizes the importance of understanding and meeting diverse client needs, showcasing this with his choice of wheelchair-accessible vehicles.

Key Quotes

• "I knew that it was time to get my second vehicle when I really couldn't keep up with the amount of work that I was getting."
• "It's just a matter of finding the right person. I don't want to get another vehicle without finding the right people, because without the right people, it doesn't matter how many vehicles you have."
• "Bambi has been able to kind of streamline that whole process...it just takes me half the time, or probably even less than that, to get everything kind of squared away."
• "The customer service is like a one...that's the selling point right there. That's the customer service."

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