Frequently Asked Questions

Everything you need to know before you start running with Bambi.

What is NEMT software and how does it work?

NEMT software is a platform that automates scheduling, dispatching, routing, and billing for non-emergency medical transportation (NEMT) providers.

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Instead of managing trips manually with spreadsheets and phone calls, NEMT software connects directly with brokers like MTM and Modivcare to import trips, uses AI to optimize driver assignments and routes, tracks vehicles in real time via GPS, and generates compliant billing files for Medicaid and insurance claims.

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Bambi is an AI-powered NEMT platform that handles all of this with a single click, we call it "Run Bambi Run."

How much does Bambi cost and are there are there any hidden fees?

Bambi costs $69 per month per vehicle. That's it. Every feature is included: scheduling, dispatch, routing, billing, the driver app, broker integrations, and live support. There are no onboarding fees, no feature add-ons, no support upcharges, and no contracts. You can cancel anytime (but we are confident you won't want to!).

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In comparison, industry setup and onboarding fees typically run $500 to $5,000 as a one-time charge, and many vendors add premium support fees of $100 to $300 monthly.

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Bambi includes everything from day one at one simple price.

How long does it take to set up Bambi and switch from my current software?

Most providers are fully operational on Bambi within one week. Our team handles data migration, broker integration setup, and driver app deployment.

You get a dedicated onboarding specialist, yes a real human who walks you through every step. There's no downtime and no disruption to your daily operations during the transition. You are also never charged implementation or support fees.

We also have an extensive Bambi Knowledge Base that never sleeps with walkthrough videos, detailed how-to guides, and troubleshooting for most common issues.

Which NEMT brokers does Bambi integrate with?

Bambi integrates with all major NEMT brokers including MTM, Modivcare, SafeRide, and others (see the full list).

Broker trips and information can import directly into your Bambi dashboard with zero manual data entry.
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We're continuously adding and improving new integrations with our partners. If you have a system not yet listed or specific information workflow needed, reach out and our team will prioritize it.

Is Bambi HIPAA compliant?

Yes. Bambi is built with HIPAA compliance at its core. Patient health information (PHI) is encrypted and stored on our local secure servers, with role-based access controls ensuring that sensitive data is viewed only by those who need it for patient care.

You have access to detailed audit trails track who accessed what information and when.
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Bambi also supports electronic signature capture and GPS-stamped trip verification for CMS Medicaid compliance and broker or health plan audit requirements.

Can Bambi handle small fleets and large fleets?

Yes. Bambi works for providers running 3 vehicles, 30 veichels and providers running 300 vehicles.

The platform scales automatically the same AI optimization (Run Bambi Run) that assigns trips for a small operation handles complex multi-vehicle, multi-zone scheduling for larger fleets.

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And because pricing is $69 per vehicle per month with no tiers or feature gates, you never outgrow your plan or hit a paywall cliff as you add vehicles.

Do my drivers need special training to use the Bambi Driver App?

No. The Bambi NEMT Driver App is designed to be intuitive enough that drivers can start using it the same day they download it.
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It provides turn-by-turn navigation, real-time trip details, GPS tracking, electronic signature capture, and offline sync for areas with poor connectivity.

Drivers see only their assigned trips, and status updates flow automatically to dispatch. This allows them to stay focused and provide great service.

How can Bambi’s software benefit my business?

Bambi is the easiest software you'll use. It's so easy, even your grandpa can use it!

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Plus, Bambi replaces hours of manual NEMT scheduling and dispatch work with one click called "Run Bambi Run" and it actually works super well!

Just watch our customer testimonial videos.

How does the Bambi “AI” work?

When you click "Run Bambi Run", our software provides instant and optimal recommendations for assigning trips to your drivers and vehicles.

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We achieve this through our proprietary AI technology, built by the brightest engineering minds based on your real world feedback, right here in the USA.

Is Bambi software easy to adopt?

Yes! We've designed Bambi to be so easy to get started that even your grandpa could do it! It's stupid simple.

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Our team will personally walk you through a simple setup of the cloud based platform and your drivers will download the Bambi NEMT Driver app to thier mobile devices, and then you're off!

Transparent Pricing.
No Gotchas.
No Asterisks.*

Ready to Run with Bambi?

Frequently Asked Questions

Transparent Pricing. No Gotchas. No Asterisks.*

Ready to Run with Bambi?

Frequently Asked Questions

Transparent Pricing.
No Gotchas.
No Asterisks.*