Support | Bambi

Frequently Asked Questions

Everything you need to know before you start running with Bambi.

What is NEMT software and how does it work?

NEMT software is a platform that automates scheduling, dispatching, routing, and billing for non-emergency medical transportation providers.

‍

Instead of managing trips manually with spreadsheets and phone calls, NEMT software connects directly with brokers like MTM and Modivcare to import trips, uses AI to optimize driver assignments and routes, tracks vehicles in real time via GPS, and generates compliant billing files for Medicaid and insurance claims.

‍

Bambi is an AI-powered NEMT platform that handles all of this with a single click — we call it "Run Bambi Run."

How much does Bambi cost and are there any hidden fees?

Bambi costs $69 per month per vehicle. That's it. Every feature is included — scheduling, dispatch, routing, billing, the driver app, broker integrations, and live support. There are no onboarding fees, no feature add-ons, no support upcharges, and no contracts. You can cancel anytime.

In comparison, industry setup and onboarding fees typically run $500 to $5,000 as a one-time charge, and many vendors add premium support fees of $100 to $300 monthly. Bambi includes everything from day one.

How long does it take to set up Bambi and switch from my current software?

Most providers are fully operational on Bambi within one week. Our team handles data migration, broker integration setup, and driver app deployment.

You get a dedicated onboarding specialist — not a help article, a real human who walks you through every step. There's no downtime and no disruption to your daily operations during the transition. You are also never charged implementation or support fees.

Which NEMT brokers does Bambi integrate with?

Bambi integrates with all major NEMT brokers including MTM, Modivcare, SafeRide, and others. Trips import directly into your Bambi dashboard with zero manual data entry.

We're continuously adding new integrations. If you have a system not yet listed, reach out and our team will prioritize it.

Is Bambi HIPAA compliant?

Yes. Bambi is built with HIPAA compliance at its core. Patient health information (PHI) is encrypted and stored on secure servers, with role-based access controls ensuring that sensitive data is viewed only by those who need it for patient care. Detailed audit trails track who accessed what information and when.

Bambi also supports electronic signature capture and GPS-stamped trip verification for Medicaid compliance and broker audit requirements.

Can Bambi handle small fleets and large fleets?

Yes. Bambi works for providers running 3 vehicles and providers running 300. The platform scales automatically — the same AI optimization that assigns trips for a small operation handles complex multi-vehicle, multi-zone scheduling for larger fleets.

And because pricing is $69 per vehicle per month with no tiers or feature gates, you never outgrow your plan or hit a paywall as you add vehicles.

Do my drivers need special training to use the Bambi Driver App?

No. The Bambi Driver App is designed to be intuitive enough that drivers can start using it the same day they download it.

It provides turn-by-turn navigation, real-time trip details, GPS tracking, electronic signature capture, and offline sync for areas with poor connectivity. Drivers see only their assigned trips, and status updates flow automatically to dispatch.

How can Bambi’s software benefit my business?

Bambi is the easiest software you'll use. It's so easy, even your grandpa can use it!

Plus, Bambi replaces hours of manual NEMT scheduling and dispatch work with one click called "Run Bambi Run" — and it actually works super well! Just watch our customer testimonial videos.

How does the Bambi “AI” work?

When you click "Run Bambi Run", our software provides instant and optimal recommendations for assigning trips to your drivers and vehicles.

We achieve this through our proprietary AI technology, built by the brightest engineering minds, right here in the good ol’ USA.

Is Bambi software easy to adopt?

Yes! We've designed Bambi to be so easy to get started that even your grandpa could do it!

Our team will walk you through a simple setup of the web app, your drivers will download the driver mobile app, and then you're off!

Need a hand? We've got you.

Looking for a quick answer?
Most answers are in our Knowledge Base.

Frequently Asked Questions

Ready to Run with Bambi?

Need a hand? We've got you.

Looking for a quick answer? Most answers are in our Knowledge Base.

Frequently Asked Questions

Ready to Run with Bambi?

Looking for a quick answer?
Most answers are in our Knowledge Base.