NEMT Experts Podcast Episode 18: Ride with Roslyn with B811 Medical Transportation owner Roslyn Taggart and Bambi CEO Nirav Chheda.

Bambi CEO Nirav Chheda rides along with Roslyn Taggart, the owner of B811 Medical Transportation in Fairfield, California, chatting about how she's successfully grown her NEMT business to 4 vehicles in less than a year.

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See the full interview on YouTube: https://youtu.be/eAkEFNPs024‍

Please don't forget to subscribe and like NEMT Experts Podcast on YouTube: https://www.youtube.com/@bambihealth
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Also, available to watch on Spotify: https://podcasters.spotify.com/pod/show/bambi-nemt/episodes/NEMT-Experts-Podcast-Episode-15-Ride-with-Roslyn-e2gmprg
And listen only on your other favorite podcast platforms Apple, Sticher, and Google Play.
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Learn more about B811 Medical Transportation and reach out at https://www.b811medtrans.com/‍‍

Podcast Show Notes:

Rosalyn Taggart, founder of B811 Transport, shares her inspiring journey in the non-emergency medical transportation (NEMT) industry. She discusses launching her business to honor her brother, quickly scaling up to four vehicles, and the importance of networking and empathy in building successful NEMT operations.‍‍

Key Takeaways

• The Power of Purpose: Rosalyn founded B811 Transport in memory of her brother, and provides free rides to clients on their birthdays as a tribute, demonstrating how a personal mission can fuel success. (1:51)
• Smart Networking: Instead of traditional door-to-door marketing, Rosalyn focused on connecting with decision-makers like council members, mayors, and directors of aging services. This strategy helped her secure larger contracts. (5:48)
• Scaling Up Requires the Right Resources Rosalyn partnered with resources like the Small Business Administration (SBA) and the Workforce Development Board to find and train drivers with empathy. She also emphasizes choosing the right vehicles to scale effectively. (11:51)
• Bambi as a Game Changer: Rosalyn credits Bambi software with streamlining scheduling, route optimization, and reporting, stating it's been a lifesaver for her business. (22:02)
• Branding is More Than Just a Logo: Rosalyn stresses that branding encompasses how you present your business, from driver attire and client interactions to your driving behavior on the road. (35:37)
• The Value of Conferences: Rosalyn found the DEM tech conference valuable for networking, learning about the industry landscape, and gaining insights from seasoned NEMT providers. (37:11)

Interesting Quotes

• "If you're comfortable, you're not in the right spot. In order to grow, you have to be uncomfortable." (5:48)
• "We know all our clients by their first names...they call us...they depend on us." (13:46)
• "Bambi has been a lifesaver, it's been amazing." (22:02)
• "Branding is everything...it's how you present yourself...how you handle customers" (34:37)

Here are some time-stamped show notes:

• Rosalyn's Founding Story: 1:51
• Networking Strategies: 5:48
• Workforce Development Partnership: 11:51
• Finding the Right Insurance: 16:39
• Planning for Expansion: 17:48
• Mistakes and Lessons Learned: 18:12
• The Bambi Advantage: 22:02
• Family Involvement: 26:17
• Branding Insights: 34:37

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