Growing a $2M/Year Non Emergency Medical Transportation Business | NEMT Experts Podcast Episode 110
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Bambi CEO Nirav Chheda talks with Kathrena Williams and Dayja Larry, the Owners of PDQ Delivery in Indiana about how they're quickly growing their NEMT business, already up to 14 vehicles and $2M in revenue, in 5 years.
Top 3 takeaways:
1. Service quality → word of mouth → explosive growth
PDQ didn’t scale through ads or hacks. They focused on being on time, caring, and consistent… and patients literally requested them by name through the state system.
2. Reputation is everything (and it compounds fast)
From dialysis patients to brokers, one great ride turned into dozens. Their “pretty darn quick” promise became their brand — and their biggest growth engine.
3. Relationships unlock everything (rides, deals, expansion)
From brokers to dealerships, strong relationships helped them secure more trips, better vehicle deals, and even multi-state expansion opportunities.
Top 3 quotes:
1. – Kathrena Williams
“Guard your reputation with your life.”
2. – Dayja Larry
“As long as you keep doing what you were doing from the beginning, plus more… it makes people want to ride with you.”
3. – Kathrena Williams
“If those people are waiting more than an hour, they don’t want to ride with you no more.”
