Growing a $7M / Year Non Emergency Medical Transportation Business | NEMT Experts Podcast Episode 97
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In this Episode 97 of the NEMT Experts Podcast, we talk with Brandon Tenney, who runs operations at Patient Transport, the largest NEMT in Arizona, which operates with 50 vehicles, on how he's growing the NEMT business by maintaining top-quality service and adopting efficiency tools.
Top 3 Takeaways
- Facilities first, tech-enabled model
- Patient Transport grew to ~50 vehicles by focusing almost entirely on direct contracts with skilled nursing facilities (SNFs), then training unit coordinators and admissions staff to use Bambi’s facility portal. That shift cut call volume, reduced CSR labor, and made it easier for facilities to book, track, and trust them.
- Culture like a small, owner-run shop
- Even as one of Arizona’s largest NEMT providers, they still run with a “family business” mentality. Everyone wears multiple hats, they use structured meetings (Bloom Growth) to stay aligned, and every team member is expected to care and act like an owner.
- Smart mix of work to keep prices low and quality high
- Their core is SNF work, but they’ve layered on government/broker contracts and private pay to boost margins. That lets them keep SNF pricing competitive while investing in higher standards: drug testing, better training, Broda chairs, stair chairs, and strong customer service.
Top 3 Quotes
On culture and caring
“We do care. We give all of the shits we give, we care so much, we really do.” – Brandon
On getting facilities to use the portal
“In 2025, when was the last time you ordered pizza over the phone?” – Brandon, explaining why facilities should use the Bambi portal instead of calling
On never coasting, even as a big company
“Everyone keeps saying, ‘You guys do so good,’ and my response is always, ‘Oh, we try.’ Nobody’s perfect at this and it takes constant effort… there’s always going to be a new blind spot we have to look out for.” – Brandon
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