He Keeps Winning Facility Contracts… NEMT Growth Unstoppable! | NEMT Experts Podcast Episode 85
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In this episode of the NEMT Experts Podcast, I sit down with Corey Jones, founder of Royal Care Transportation, to unpack how he built one of the fastest-growing NEMT businesses in his area.Corey went from 0 to 3 vehicles in his first year — and now he’s expanding to 10 vehicles next year. His secret? Smart strategies, private pay contracts, and consistently winning deals with local healthcare facilities.
Top 3 Takeaways:
- Relationships Build Revenue
- Corey scaled quickly by leveraging his fiancée’s connections in assisted living facilities and delivering standout service that spread via word-of-mouth.
- Courtesy Is Your Competitive Edge
- Clean vans, punctuality, and small gestures (like adjusting the temperature or playing music) helped Royal Care become the first-choice provider for multiple facilities.
- Say No to Grow
- Early mistakes included overbooking and cramming trips, which hurt reliability. Corey learned that saying no is essential for sustainable growth and protecting your reputation.
Top 3 Quotes
“It ain’t about what you know, it’s about who you know.”
— Corey Jones, Royal Care Transportation
“People really like to be taken care of — like you’re supposed to be doing.”
— Corey Jones, Royal Care Transportation
“Sometimes you can get greedy. And greed will kill you — it’ll eat you from the inside out.”
— Corey Jones, Royal Care Transportation
