How He’s Winning Private Pay NEMT Work in California, Part 1/2 | NEMT Experts Podcast Episode 82
See the full interview on YouTube
Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
Also, available to watch on Spotify
And listen (audio only) on your other favorite podcast platforms Apple and Pandora.
Dr Dee Jones explains how she humbly started and ran her NEMT business for years, and recently having her fleet grow from 4 to 25 vans!
Top 3 Takeaways
- Logistics Background = NEMT Success
Matt leveraged his experience with Amazon DSP and FedEx linehaul to transition into NEMT. He realized that one NEMT vehicle can match the revenue and margins of ten home-care managers, making it a more scalable, family-friendly business model. - Trust and Personal Touch Win Referrals
Matt’s early growth (2–5 trips per week) came largely from boots-on-the-ground relationship building with facilities, post-acute providers, and the community. He offers to handle tough, odd-hour, or long-distance rides, earning trust even when trips don’t happen. - Scaling with Care — and a Smile
Despite managing Ready Steady Transportation, a young family, and freelance event work, Matt keeps things chill—but strategic. He personally trains drivers, empowers his VA to manage bookings, and plans to grow to 10–12 vehicles organically or via acquisition, emphasizing profitability, process, and patience over speed.
Top 3 Quotes
“What I found was the scale of NEMT — one vehicle equals about the same revenue and margins as 10 home care managers… it was a no-brainer.”
— Matt Saltzman
“I tell people: give me your weird, challenging, difficult, long-distance, bariatric, late-night... whatever you got. Even if the trip doesn’t happen, they’re just so grateful to have someone helping them figure it out.”
— Matt Saltzman
“I’m just still a production manager — whether it’s my family or the NEMT business. It’s all about giving one-on-one attention and helping people build their skillset.”
— Matt Saltzman
.webp)
