How to Buy NEMT Vehicles | NEMT Experts Podcast Episode 31
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Podcast Show Notes:
Bambi CEO Nirav Chheda talks with John Maselli, the National Director of Van Sales for Model 1 Commercial Vehicles, about what NEMT business owners should think about in the process of buying NEMT vehicles.
Key Takeaways
- Avoid Over-Sizing Your Fleet: Many new NEMT business owners make the mistake of purchasing large vehicles with the expectation of high passenger volume. These vehicles often remain underutilized, are less fuel-efficient, and are disliked by drivers due to their size.
- Importance of Compliance: Ensure that all purchased vehicles are ADA-compliant. Non-compliance can lead to serious legal issues, even though there isn't immediate enforcement.
- Consultative Sales Approach: Model One adopts a consultative approach, helping NEMT business owners understand their needs and advising them on the best vehicle options, taking into account future growth and operational efficiency.
- Holistic Support System: Beyond vehicle sales, Model One offers guidance on routing software, insurance, financing, and additional equipment like stretchers and wheelchairs. This ecosystem approach aims to set up NEMT businesses for long-term success.
- Gradual Fleet Expansion: It is often better to start with smaller vehicles and gradually expand the fleet as the business grows. This strategy helps manage costs and optimize the return on investment.
- Experience and Expertise: John Maselli brings over a decade of experience in the industry, having worked with various segments from NYC taxis to NEMT, providing valuable insights into successful vehicle procurement and business growth.
- Nationwide Presence: Model One has a national presence with numerous locations, enabling them to serve NEMT businesses across the United States effectively.
Key Quotes
- John Maselli on over-sizing the fleet: "One of the biggest mistakes new NEMT business owners make is buying vehicles that are too large. They think they’ll need big vans for large groups of passengers, but these often end up being underutilized and are not as fuel-efficient. Drivers also prefer smaller, more manageable vehicles."
- John Maselli on compliance: "It’s crucial to ensure all your vehicles are ADA-compliant. Even though enforcement might not be immediate, non-compliance can lead to significant legal issues and penalties down the line."
- John Maselli on Consultative Sales Approach: "At Model One, we take a consultative approach. We don’t just sell you a vehicle; we help you understand your needs and advise you on the best options for your business. It’s about setting you up for success now and in the future."
- John Maselli on the Importance of Gradual Fleet Expansion: "Starting with smaller vehicles and gradually expanding your fleet as your business grows is often the best strategy. This approach helps manage costs and ensures that your investment is being optimized."
