NEMT Experts Podcast Episode 14: How to become a NEMT Broker with Stephanie Harmon, the "NEMT Guru" and Bambi CEO Nirav Chheda.
Bambi CEO Nirav Chheda interviews Stephanie Harmon, the "NEMT Guru", on how she started her NEMT broker business.
See the full interview at: https://youtu.be/iD54RttMjQ4
Please don't forget to subscribe and like NEMT Experts Podcast: https://www.youtube.com/@bambihealth
To learn more about Stephanie Harmon's NEMT courses and consulting and to book an appointment, go to https://www.stunninglystephanie.com/
Podcast Show Notes:
Key Takeaways
- From Law Enforcement to NEMT: Stephanie's background as a police officer gave her a unique perspective and skillset for her NEMT business (discipline, understanding legal frameworks).
- Expanding Business Models: Stephanie's progression from NEMT provider to broker highlights the different avenues of success within the industry.
- Understanding Your Worth: A major theme is for NEMT providers know their value and not undersell their services. Stephanie helps providers price appropriately.
- The Importance of Collaboration: Stephanie emphasizes the benefits of working with other providers and avoiding "cutthroat" competition in the NEMT space.
- Resources for Growth: Stephanie offers resources like bootcamps and mentoring programs to help NEMT businesses thrive, showcasing her commitment to sharing knowledge.
- Key Personal Attributes for Success: Stephanie highlights the importance of consistency, persistence, and building relationships in the NEMT industry.
Here are some time-stamped show notes:
- 00:00 Introduction
- 01:47 Stephanie's background
- 07:47 Consulting others on dealing with brokers
- 11:27 Losing money on broker trips
- 15:47 Building relationships and networks
- 18:40 Starting to broker NEMT trips
- 23:50 Growing the broker business
- 25:40 Being a high-trust broker
- 30:50 Relationship with Bambi
- 32:58 Learning about transportation
- 35:40 Building relationships all over America
- 37:47 Organically increasing broker business's reach
- 39:50 Collaboration over competition
- 43:10 Why you can trust Stephanie
- 46:00 Conclusion
