NEMT Hustle: 56 Daily Trips & 8 Vans in Just 3 Years! | NEMT Experts Podcast Episode 73
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Want to build a fast-growing NEMT business from scratch? In this episode, Scott Symonds, owner of SMART Ride in New Hampshire, reveals to Bambi CEO Nirav Chheda the journey from handling less than 10 patients daily to 56! Learn how in just three years, Scott leveraged partnerships with healthcare facilities, and mastered gurney/stretchers discharges, and optimized dispatching with tools like Bambi NEMT Software.
Top 3 Takeaways:
- Exponential Growth: Smart Ride experienced remarkable growth, going from a very small operation to handling a large volume of trips daily in just over three years.
- Importance of Foundational Principles: The company's dedication to customer service, safety, and reliability played a significant role in its rapid expansion, alongside leveraging pre-existing relationships.
- The Pivotal Role of Technology: Investing in technology for scheduling, logistics, and utilizing AI features was crucial for managing the increasing demand and improving operational efficiency.
Top 3 Quotes :
- "We went from like a lemonade stand to Walmart in, in three years." - Scott Symonds
- "We have a, we have a huge dedication to customer service. You know, that's our, one of our biggest things, you know, safety, customer service, and then reliability." -
- "I believed that we would always stay small and that we would be able to manage all of the, the things that we had with that pen and paper, that pencil and paper and, and some good communication. Um, but I think the, the biggest things that I've taken away from it is you have to be willing to change direction, right? If you're, if you're riding a horse and it dies, get off." - Scott Symonds
