NEMTAC Award Winner! Best NEMT Provider of the Year 2025! Part 2 | NEMT Experts Podcast Episode 101

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In this Episode 101 (Part 2/2) of the NEMT Experts Podcast, we talk with Cho Ndiforchu, the founder and owner of Skyline Transport, a NEMT business in Florida who won the award at the 2025 NEMTAC Conference for "NEMT Provider of the Year", on his journey and learnings in NEMT.

Top 3 takeaways:

Private-pay starts inside broker trips. Cho used broker volume to “study the map” of where trips kept going, then introduced himself at those facilities and opened real conversations with admins about pain points.

Stop selling contracts, start solving problems. His playbook is simple: ask what’s broken (late pickups, no-show providers, poor communication), then be the exception (on-time, proactive updates, consistent service).

Word-of-mouth creates a facility flywheel. One happy resident asked to only ride with Skyline, forcing the facility to bring them on. Then sister facilities and admins referred Skyline to each other. Momentum built from trust, not ads.

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Top 3 quotes:

1 Cho Ndiforchu: “Don’t come off and say, ‘I want a contract.’ …You come off with, ‘What challenges do you have?’”
2 Cho Ndiforchu: “If I say I’m gonna be here at two o’clock and GPS is telling me I’m gonna be there at 2:05, I let them know.”
3 Cho Ndiforchu: “A resident told the administrator, ‘I don’t wanna ride with anyone else but Skyline Transport.’ …That is how I got my very first contract.”

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NEMTAC Award Winner! Best NEMT Provider of the Year 2025! Part 2 | NEMT Experts Podcast E101

Comments

Schedule and reschedule trips in real time. For real.