One Million NEMT Rides per Month — how does Call The Car do it?! | NEMT Experts Podcast E92
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In this Episode 92 of the NEMT Experts Podcast, we talk with Tony Aycock, Senior Manager of Transportation at Call The Car, a large broker and transportation provider in California, on how they complete nearly one million NEMT rides every month.
Top 3 Takeaways
1. Technology is the engine of scale.
Call the Car handles nearly one million rides per month by fully embracing technology — from real-time APIs to AI-powered dispatching. Transitioning to Bambi’s system drastically improved on-time performance, reduced workload, and enabled smarter, data-driven routing.
2. Automation multiplies efficiency — if you trust it.
Before switching to AI-based optimization, Call the Car used up to eight dispatchers daily just to manage routing. Now, only two handle the entire fleet, while others focus on subcontractor coordination. The hardest part wasn’t the tech — it was letting go of manual control and trusting automation.
3. Growth comes from doing what others avoid.
Tony’s biggest advice to providers: take the trips no one else wants. Focus on underserved categories (like wheelchair or lower-level ambulatory rides), do them exceptionally well, and use tech to stay profitable. That’s how you build credibility and long-term contracts with brokers.
Top 3 Quotes from Tony Aycock
“Anyone who’s willing to embrace technology are the companies that are going to springboard into the future.”
“We went from seven or eight dispatchers down to two — and every time we trust the AI to handle it, it works out really well.”
“Do the things nobody else wants to do, and do them really well. That’s how you become the go-to provider for brokers.”
