This family-run NEMT business is growing fast across Arizona! | NEMT Experts Podcast Episode 94
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In this Episode 94 of the NEMT Experts Podcast, we talk with Jim Haubrik and his family, who run Servants Heart Transportation, a fast-growing NEMT business across Arizona, on how they're expanding their NEMT business with a focus on direct facility contracts.
Top 3 takeaways
- Servant’s Heart scaled through service
- Bought a failing 3-van operation and grew it to 12 vehicles and ~18–20 staff, with eight family members involved. They focus on reliability, compassion, and door-through-door care, including long-distance trips and many stretcher transports.
- Software killed the paper chaos
- Switching from faxes and paper to Bambi streamlined scheduling, cut missed runs, let facilities book directly, and gave live visibility. The team can now manage and even support dispatch remotely.
- Word of mouth > marketing
- Minimal ads. Consistent on-time service and kind drivers generate referrals from facilities, brokers, and special-case partners. They opportunistically add vehicles to meet demand.
Top 3 quotes
- “We have grown 750%.” — Jim Haubrik
- “Bambi really helped… I don’t have to think about all of that. Bambi thinks about it for me.” — Jim Haubrik
- “Our marketing is our drivers.” — Jim Haubrik
