This NEMT business is dominating in Los Angeles since 2020! | NEMT Experts Podcast Episode 96
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In this Episode 96 of the NEMT Experts Podcast, we talk with Hossein Mokhtari, who run a top-tier NEMT business in Los Angeles called Essential Health Transport, on how he's growing his NEMT business in all the right ways.
Top 3 Takeaways
- Service + culture are the real differentiators
- Essential Health Transport was built around customer service, professionalism, and a “treat every patient like family” culture. Uniformed staff, clean matching vans, and consistent behavior are all part of a deliberate brand and care strategy.
- They grew by taking the hard trips no one else wanted
- Hossein wins and keeps facility relationships by handling bariatric, gurney, and last minute “same hour” trips, not just the easy wheelchair rides. Solving facilities’ pain points turned Essential Health into the first call for discharges, transfers, and even special events.
- Systems and team let the business scale beyond Hossein
- With seven multi-load vans, EMTs on staff, a fleet manager, field training officer, ops manager and dispatcher, plus Bambi for routing and dispatch, Hossein can focus on growth, BLS expansion, and new counties while the team runs day to day operations.
Top 3 Quotes
- On their responsiveness
“Forget about same day trips. You take on same hour trips.”
- On the way they win with facilities
“You get in the door by doing the kinds of rides that nobody else wants to do, and that is how you build your repertoire.”
- On Hossein’s growth strategy and success
“You are making all this difficult stuff sound too easy.”
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