Private Pay NEMT (Non Emergency Medical Transport) Across Florida | NEMT Experts Podcast Episode 39
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Podcast Show Notes:
In this podcast interview, Tony Jackson, lead dispatcher at Top Choice Medical Transport in Orlando, Florida, shares how the company has grown significantly in just one month after implementing Bambi NEMT software. He emphasizes the importance of professionalism, honesty, and integrity in building relationships with facilities and hospitals. Tony discusses the company's plan to expand statewide and how they prioritize driver training and customer service.
Key Takeaways:
- Efficiency of Bambi Software: The Bambi software has significantly reduced the time required for dispatching trips, making the process more efficient and easier to manage.
- Experience and Adaptability: Nirav Chheda has extensive experience in the NEMT industry, having worked for 25 years. His expertise and adaptability have helped Top Choice Medical Transport grow quickly.
- Professionalism and Environment: Top Choice Medical Transport is distinguished by its professional and supportive work environment, which prioritizes employee satisfaction and company growth.
- Honesty and Integrity: Maintaining honest communication with facilities and hospitals is crucial for building and sustaining relationships in the NEMT business.
- Technological Integration: The use of tablets instead of cell phones for drivers enhances safety and professionalism.
Interesting Quotes:
- Nirav Chheda: The driver seems to love it on their phone and their tablets, and it made our job a lot easier to enter the trips than what we had prior." "You can book a trip within about two or three minutes. It cut your time in half."
- Tony Jackson: "You've literally cut your daily work from one hour down to five minutes, correct with clicking Run, Bambi, run, click one button. Amazing."
- Tony Jackson: "You've been at Top Choice for one month now. What separates Top Choice from other NEMT businesses that you've come across and worked at?"
- Tony Jackson: "Since I started Bambi over two years ago, up until now, the number one problem that I consistently hear NEMT businesses face is finding good drivers and keeping good drivers. How have you managed to do that?"
- Tony Jackson: "How much time has that saved you? You've literally cut your daily work from one hour down to five minutes, correct with clicking Run, Bambi, run, clicking one button."
Conclusion:
The interview highlights the significant improvements and growth experienced by Top Choice Medical Transport due to the implementation of Bambi software. The company's commitment to professionalism, a supportive work environment, and honest communication with facilities has set it apart in the NEMT industry.
