NEMT Experts Podcast Episode 7 (Part 1): How to Grow your NEMT Business with Derrick Edwards, owner of Premier Transit and Bambi CEO Nirav Chheda.
In the episode, Bambi CEO Nirav Chheda interviews Derrick Edwards, the owner of Premier Transit in Mobile, Alabama, on how he has successfully grown his NEMT business to 7 vehicles in 22 months. Derek talks about his journey of starting and growing his NEMT business. He shares his insights on branding, marketing, rates, and software for NEMT businesses.
See the full interview at: https://youtu.be/E2AewXjxJQ4
When you are done check out Part 2: https://youtu.be/0pOXrJSSeJA
and Part 3: https://youtu.be/DMrCxL1Yb9Q
Please don't forget to subscribe and like NEMT Experts Podcast: https://www.youtube.com/@bambihealth
Learn more about Premier Transit in Mobile, AL: https://www.thepremiertransit.com/
Podcast Show Notes:
How to Grow your NEMT Business (Part 1/3), which features Derek Edwards, the owner of Premier Transit, an NEMT business based in Mobile, Alabama.
Starting an NEMT business:
- Derek started his NEMT business with two personal vehicles in 2020.
- He initially focused on ambulatory services but later expanded to wheelchair transportation as well.
- He emphasizes the importance of having a clear understanding of the NEMT industry and the rates before starting a business.
Branding and marketing:
- Derek believes that branding and marketing are crucial for success in the NEMT industry.
- He uses his vehicles as mobile billboards by wrapping them with his company logo and contact information.
- He also emphasizes the importance of providing clean and comfortable vehicles to clients.
- Derek advises against undercutting other NEMT companies, as this can hurt the entire industry.
- He recommends doing research to determine fair rates for your area and services.
- He also suggests creating service agreements that are tailored to your specific business model.
Software for NEMT businesses:
- Derek uses Bambi software to manage his NEMT business.
- He finds Bambi to be user-friendly, affordable, and efficient.
- He recommends Bambi to other NEMT businesses.
- Derek emphasizes the importance of providing excellent customer service.
- He also recommends building relationships with healthcare facilities and other potential clients.
- He believes that being passionate about helping others is essential for success in the NEMT industry.
Here are some time-stamped show notes:
01:30 Derrick's background
03:03 Learning about NEMT
05:01 Starting the business
06:00 Choosing vehicles
07:30 Brokers and private pay facilities
08:40 Branding and marketing
11:47 Caring for vehicles
13:00 Approaching facilities
15:30 Arrangement with facilities
18:50 Collaborating with others
20:19 Conducting research
22:45 Getting Bambi software