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FAQS

How can Bambi’s software benefit my business?

How can a driver create a login?

Either an Owner or Admin must create a user profile first in the Bambi Platform. Navigate to the “Teams” section and sub-menu “Accounts” to set up a user profile. Visit Create a User Account to learn more

After getting added as a user, the driver will receive the "Welcome to Bambi" email where they can click and download the app from the provided links in the email (if they do not receive this email, have them check their spam folder. If they still cannot find the email, they can find the app on our website, download the app and proceed to the next step). Once they download the app, click "forgot my password" and follow the steps of resetting their password by entering their username (email address) and getting a password reset code sent to their email

Once they reset their password, they can RUN BAMBI RUN

How do I reset my password?

Navigate to the Reset Password Link if you or a team member has forgotten their authentication credentials

-Tap “Forgot Password”

-Enter Username and Tap “Reset my password”
NOTE: Your username is the email the Owner or Admin used to set up the user account

-Check email from Bambi for reset code and put into ‘Code” field
NOTE: Password reset email will be from no-reply@hibambi.com

-Please add this address to your contacts or check the spam folder if you can not find the response.
Enter New Password and confirm New Password

New Passwords must follow these requirements:
Password must contain a lower case letter
Password must contain an upper case letter
Password must contain a number
Password must contain at least 12 character
Passwords must not contain a leading or training space

-Click “Change Password”

Recommendation: Save your “New Password” offline in an accessible place to make it easy to remember!

Is location always shared in the Driver App?
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Location is shared ONLY when the user is clocked into a shift on the Driver App. Visit the Bambi Driver App Overview to learn more.

How can I download the Driver App?
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The driver app can be downloaded on both iOS (click link) and Android (click link). Visit the Bambi Driver App Overview to learn more.

Can a driver cancel a trip?
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If the account’s organization settings are set to allow drivers to cancel trips then yes, a driver can cancel a trip

Navigate to the top right corner of the Bambi Platform and select “Setting” from the dropdown menu after clicking on the account and username.
Scroll down to the “Permissions” section and Select “Allow drivers to cancel trips”
Visit Organizational Settings to learn more

How is my monthly subscription vehicle count calculated?
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For a month period, on the day an account uses the maximum number of vehicles to complete trips — that will be the number of vehicles the account will be charged

Example: If you have 100 vehicles loaded in Bambi but only use 4 of them at once in a given month, you will be charged for 4 vehicles. If you go a whole month using 4 but one day you used 5, then you would be charged for 5 vehicles since that was the maximum amount you used for the month

Note: You can always switch vehicles you use around in Bambi, we ONLY charge for the maximum amount used for the month so feel free to switch vehicles around, just remember how many you are using at one given time

How do I pause or cancel my subscription? 
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Contact Bambi directly at contact@bambi.health or fill out our contact form.