How to Start an NEMT Business in Rhode Island: A "Bambi Knows Best" State-by-State Series Part 6: Build and Train Your Dream NEMT Team in Rhode Island Building a top-tier NEMT team in Rhode Island is a game-changer when it comes to providing exceptional service, whether you're navigating Providence’s busy downtown or helping patients in more rural areas like Exeter. Here’s how we suggest you go about recruiting, training and maintaining a skilled, dedicated and compassionate team to bring quality care all over Little Rhody:
1 | Finding Your Dream Team When hiring in Rhode Island, you’ll want people who know the state as Bambi knows its whimsical woodland forest. Whether it’s navigating the streets of Warwick or making the trek from North Kingstown to Block Island, local knowledge is key. While platforms like Indeed and LinkedIn are great options for reaching a broader audience, don’t forget to tap into Rhode Island’s community roots. Job fairs, workforce development programs and local vocational schools such as The Community College of Rhode Island (CCRI) can be great resources for finding driven individuals eager to get into the NEMT field. Rhode Islanders also love a sense of pride in their state, so look for team members who’ll bring that same dedication to the job.
2 | Training for Success, Rhode Island-Style Once your team is assembled, it’s time to make sure they’re ready for Rhode Island’s diverse conditions — from coastal storms to scorching summer heat. Drivers need to be equipped to handle it all, from snowy days in Providence to warm, sunny routes along Narragansett Bay. Be sure to train on key skills like safe driving practices, customer service, ADA compliance and helping passengers with their mobility challenges. It’s also important to prepare drivers for long trips, like from Cranston to Westerly or a trip to appointments in Newport. The more personalized and empathetic they can be, the better your passengers will feel supported and authentically cared for.
3 | Fostering a Positive, Team-Oriented Culture A happy team is a productive team, and Rhode Islanders know how to bring good vibes to the workplace. Foster a positive, supportive environment where everyone feels like part of the Rhode Island family. Celebrate wins big and small, whether through recognition programs or fun local events like a Providence Bruins game or a charity run or bike ride along the East Bay Bike Path. Rhode Islanders are known for their tight-knit communities, and creating a culture of respect and open communication will keep your employees loyal and motivated. Remember, happy employees equate to happy passengers. And in the NEMT world, that’s the secret to keeping things rolling forward with fun.
By building a well-trained, motivated team that understands Rhode Island’s unique geography and culture, your NEMT business will be able to provide safe and stellar service across the state. Whether you’re driving through bustling Providence or scenic rural routes, your team will be ready to make every trip a positive experience for your passengers.
Ready to take it to the last step in this series? In Part 7 , we’ll dive into the technological tools that can help elevate your NEMT operations in Rhode Island. Or head back to our series Table of Contents for more tips on building your business in the Ocean State.
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