How to Win Contracts & Outsource Dispatch | NEMT Experts Podcast Episode 70

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Want to take the burden off of yourself of getting contracts for work with brokers and facilities, in addition to easing the burden of finding an in-house dispatcher? In this episode of NEMT Experts, we sit down with Ayman Bahta, owner of Apex Workforce Solutions, which does exactly those two things. Ayman tells the story of how he built up his own NEMT business and developed the skills of winning work and outsourcing dispatch, which he now does for other NEMT businesses.

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Top 3 Takeaways:

1. Scaling an NEMT Business Requires Delegation and Systemization: Ayman repeatedly emphasizes that to grow from a few trips a day to a significant volume (e.g., 100 trips/day), owners must move beyond doing everything themselves. This involves hiring the right people (especially for time-consuming tasks like dispatching), trusting them, and implementing documented processes and procedures to ensure consistency and quality.
2. Outsourcing Dispatching Can Be a Major Catalyst for Growth: Ayman's journey and his current business, Apex, highlight that offloading dispatching can free up an owner's time significantly (e.g., 20-25 hours a week in one case study). This reclaimed time can then be reinvested into revenue-generating activities like securing new contracts and strategic expansion, leading to substantial business growth.
3. Building Relationships and a Reputation for Reliability is Key to Winning Contracts: Whether with brokers or private facilities, Ayman's strategy involves persistent outreach and a willingness to prove value. For facilities, this often means starting by helping with last-minute or emergency trips, thereby building trust and demonstrating reliability, which can lead to more consistent work.

Top 3 Quotes:

1. Ayman Bahta: " ...my uncle had an MT company that he was running in California for about 10 years. Um, and he was really looking to expand out into Texas...he offered me the opportunity like, Hey. You know, if you wanna partner with me, we can be 50 50 in Texas. You know, you do the groundwork, you know, I'll help you with my expertise, my experience, you know, getting things off the ground and you know, you're gonna run things. And I was like, I mean, yeah, that's, that's an amazing opportunity."
2. Ayman Bahta: " ...that's when I stepped out from my role, from the, you know, from the NET company and decided to move on to Apex and, um, that really brought me where I am today, where I'm, like you said, helping company, um, transportation provider owners really outsource their dispatching, because that is, in my experience, the three biggest or the two biggest, you know? Um. Costs where people are, your, um, insurance, your driver pay, and then your dispatching..."
3. Ayman Bahta: "if your business relies on you to survive day to day, you don't own a company, you own a job, so you really want to build systems, you want to delegate and you wanna scale intentionally to make sure that you have a company and a business, and not just another job."

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