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Bambi CEO Nirav Chheda talks with Todd Northcutt, the founder and director of Hadaway Transport in central Illinois about how his family has successfully run the NEMT business completely on private-pay work for 13 years and counting.
Contact Todd and Hadaway Transport:
Learn more about No-Lift NEMT.
See the full interview on YouTube.
Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
Also, available to watch on Spotify.
And listen (audio only) on your other favorite podcast platforms Apple and Pandora.
Podcast Show Notes:
Todd Northcutt, owner of Hadaway Transport, shared the story of his 13-year-old private pay NEMT business in Illinois. The company started as a high school project after Todd's grandmother struggled to find reliable transportation. Initially operating with one van, Hadaway Transport has grown to three vans and is now considering expanding with a broker. The company specializes in nursing home and hospital transports, using Bambi software to streamline operations. They've also implemented the No-Lift system, which has significantly improved their service and efficiency.
In the world of Non-Emergency Medical Transportation (NEMT), the terminology we use to refer to the individuals we transport carries significant weight. While "patient" has been a default term used regularly, there's a growing movement to adopt a more empowering and respectful alternative: "passenger." This shift in language is not merely semantic; it represents a fundamental change in how we perceive and interact with the people we serve.
Language plays a crucial role in shaping perceptions, attitudes, and interactions within healthcare settings. Dr. Lisa Iezzoni, Professor of Medicine at Harvard Medical School, emphasizes this point: "The words we use in healthcare can have profound effects on how patients view themselves and their conditions, as well as how healthcare professionals approach care".1 For NEMT providers transporting these individuals daily throughout our communities, the term "patient" can inadvertently create a sense of dependency and vulnerability, reinforcing the idea that people are defined primarily by their medical conditions or needs.
By adopting the term "passenger," NEMT providers can shift the focus from illness to personhood. This change acknowledges that the individuals we transport are more than just their medical diagnoses. They are people with complex lives, families, interests, and aspirations.
A study published in the Journal of Medical Ethics found that person-first language in healthcare settings led to more positive attitudes among healthcare providers and improved patient outcomes. This research supports the idea that language choices can have tangible effects on the quality of care and patient experience.2
Referring to riders as "passengers" emphasizes their autonomy and ability to make choices about their healthcare and transportation. Dr. Mary Tinetti, Professor of Medicine and Public Health at Yale School of Medicine, notes: "Empowering patients to be active participants in their care is essential for improving health outcomes and quality of life".3
Using the term "passenger" can contribute to a more welcoming and inclusive environment. A survey conducted by the National Alliance on Mental Illness (NAMI) found that 79% of respondents felt more respected and valued when healthcare providers used person-first language.4 This sense of respect and partnership is crucial in fostering trust between NEMT providers and the individuals they serve.
As the NEMT industry evolves, so too should its language and approach. By adopting a passenger-centric model, providers can create a more empowering, respectful, and inclusive experience for everyone involved.
Dr. Joseph Betancourt, Vice President and Chief Equity and Inclusion Officer at Massachusetts General Hospital, emphasizes the importance of this shift: "Moving towards more inclusive and empowering language in healthcare is not just about being politically correct. It's about recognizing the dignity and humanity of every individual we serve".5
The transition from "patient" to "passenger" in NEMT represents more than a simple change in terminology. It reflects a broader movement towards person-centered care and respect for individual autonomy. By making this shift, NEMT providers can contribute to a more positive and empowering experience for those who rely on their services.
As we move forward, it's crucial to remember that words matter. The language we use shapes our perceptions, interactions, and ultimately, the quality of care we provide. By embracing a passenger-centric approach, NEMT providers can lead the way in creating a more respectful, inclusive, and effective healthcare transportation system.
When it comes to reliable and personalized non-emergency medical transportation in Virginia's Shenandoah Valley, SVHH Transportation stands out as a beacon of excellence. Born out of the genuine desire to help patients access vital healthcare services, SVHH Transportation has redefined the NEMT experience.
SVHH Transportation's journey began with a simple yet powerful realization. Co-founders Ugo Solomon and Monica Gregory, who previously owned a Home Health Agency, recognized the pressing need for medical transportation in their community. "We started the NEMT business to 'serve' our Home Health clients and assist them to get to their medical appointments," Ugo Solomon explains.
What started as a modest operation with just one van quickly blossomed into a thriving business. Today, SVHH Transportation boasts a fleet of four vans and is in the midst of expanding with more vehicles this year. This rapid growth is a testament to the quality of their service and the significant demand for reliable NEMT in the Shenandoah Valley region.
SVHH Transportation proudly serves residents across the Shenandoah Valley, primarily Staunton, Waynesboro, Harrisonburg, Augusta, Charlottesville, Rockingham, and Albemarle counties, but they will also transport anywhere in Virginia. They are dedicated to making a positive impact in their community by ensuring everyone has access to safe and reliable transportation, regardless of their medical needs.
SVHH Transportation goes beyond simply getting you from point A to B. They strive to create a positive and empowering experience for every passenger. From their friendly staff to their comfortable and well-equipped vehicles, they focus on the little things that make a big difference. They understand that transportation is often a crucial part of the healing process, and they are committed to making that journey as smooth as possible.
SVHH Transportation is more than just an NEMT provider; they are a trusted partner in your healthcare journey. Their commitment to reliability, safety, compassion, and affordability sets them apart. If you or a loved one require non-emergency medical transportation in the Shenandoah Valley, choose SVHH Transportation and experience the difference for yourself.
Don't forget to Connect with SVHH Transportation on Facebook!
MyRide SC, a South Carolina-based Non-Emergency Medical Transportation (NEMT) company, has experienced a remarkable turnaround, thanks to the implementation of Bambi, an innovative routing and scheduling software. MyRide SC specializes in wheelchair and ambulatory transportation for various medical needs, including long-distance trips, dialysis appointments, and hospital discharges.
Despite having dedicated drivers and staff, MyRide SC faced a persistent issue: their existing routing software was inefficient and cumbersome. Dispatchers struggled to optimize routes and accommodate daily schedule changes, leading to missed opportunities and financial strain. Ross Steinberg, a manager at MyRide SC, described their previous software as "a piece of crap."
https://www.youtube.com/shorts/7m6ota96AdE
https://www.youtube.com/shorts/6e0MkKM0JX0
https://www.youtube.com/shorts/6qv9iab5wik
Enter Bambi, a game-changing software that promises to turn dispatchers into "super commando dispatchers." Howard Berkowitz, a consultant who introduced MyRide SC to Bambi, explained that the software empowers dispatchers to efficiently assign trips to drivers, maximizing fleet capacity and minimizing downtime.
https://www.youtube.com/shorts/E74zK9OZID4
MyRide SC was initially hesitant about adopting new software but decided to give Bambi a try. Nirav Chheda, a Bambi representative, assured them that the software was easy to use and could be implemented quickly. To their surprise, Bambi was up and running within a day.
The impact was immediate and profound. Steinberg was amazed by Bambi's ability to optimize routes and identify additional trip opportunities, potentially increasing revenue. Bambi also automated passenger reminder text messages, further streamlining operations.
https://www.youtube.com/shorts/WZmVXjDyvqM
With Bambi, MyRide SC is poised for continued growth and success. The software's efficiency and ease of use have empowered dispatchers and drivers, allowing them to focus on what they do best: providing safe, reliable, and caring transportation services to those in need. As MyRide SC's motto states, they are committed to "Getting You There with Care," and Bambi is helping them achieve that goal more effectively than ever before.
MyRide SC's success story highlights the transformative power of technology in the NEMT industry. By embracing Bambi, MyRide SC has overcome operational challenges, improved efficiency, and enhanced its ability to serve its community. With Bambi's continued support, MyRide SC is well-positioned to continue its mission of providing compassionate and reliable transportation services for years to come.
SEE THE FULL MOVIE: "Run Bambi Run": A Bodacious Story about NEMT (Non-Emergency Medical Transportation)
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Bambi CEO Nirav Chheda and Model1's John Maselli walkthrough with Oli Davalos and Morad Rahmani of Q'STRAINT, a live tour of the ProMaster 3500 and latest innovation the Ambulok in mobility securement devices allowing for stretcher, wheelchair, and ambulatory passenger in one van. Later in the episode Nirav takes a stretcher journey and the group returns to see the Ambulok in action inside a Rear-Entry Wheelchair Minivan that allows for stretchers to be secured in smaller vehicles.
See the full interview on YouTube.
Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
Also, available to watch on Spotify:
And listen (audio only) on your other favorite podcast platforms Apple and Pandora.
In a recent NEMT Experts podcast episode, Nirav Chheda, CEO of Bambi, and John Maselli from Model 1 Commercial Vehicles discussed the innovative ProMaster 3500 vehicle, a converted Braunability vehicle that's revolutionizing non-emergency medical transportation. This unique vehicle combines the best features of a minivan, full-size van, and bus, creating what Maselli humorously described as a "Frankenstein baby" of transportation.
In conclusion, the ProMaster 3500 and the upcoming stretcher minivan from BraunAbility and Model 1 are set to transform the landscape of medical transportation with the Q’Straint Ambulok, offering unprecedented levels of versatility, safety, and efficiency. As the industry continues to evolve, these vehicles will undoubtedly play a crucial role in ensuring that patients of all mobility levels can be transported safely and comfortably.
American Logistics is a national leader in the management and coordination of transportation benefits, especially within the healthcare industry. They offer a full range of services, leveraging innovative technologies and a broad network of high-quality transportation providers to ensure a first-class experience for their clients.
For NEMT providers, American Logistics presents an opportunity to be part of a vast network that serves health plans and various other sectors. They prioritize safety, reliability, and efficiency, ensuring that transportation services meet the highest standards and requirements. With their 25 years of experience and nationwide presence, American Logistics is a well-established and reputable partner for NEMT providers looking to expand their reach and contribute to improving healthcare access for those in need.
American Logistics covers every state, nationwide with their transportation network.
Transportation providers or NEMT providers can join American Logistics's NEMT network by filling out the form on their website. The basic requirements to join the network are:
Once the form is submitted, an American Logistics representative will contact the provider to discuss further steps.
Apply to the American Logistics Network as a Subcontractor: https://americanlogistics.com/transportation-providers/join-our-network/ “Apply to Join the American Logistics NEMT Network”
Joining the American Logistics network offers NEMT providers a combination of operational support, financial benefits, and growth opportunities within a reputable and safety-conscious organization.
Call the Car is a broker that provides non-emergency medical transportation (NEMT services. Their mission is to empower members, caregivers, and health plans to achieve better health outcomes. Call the Car prioritizes reliability, comfort, and inclusivity in their services. They offer transportation to a variety of locations including hospitals, skilled nursing facilities (SNF), assisted living facilities, and nursing homes. Call the Car also provides ancillary services such as meal and prescription delivery, case monitoring, Physician Certification Statement (PCS) compliance assistance, and community health services.
Call the Car mainly covers the state of California. Here are the specific health plans that Call the Car covers currently:
Apply to the Call the Car Network as a Subcontractor: https://callthecar.com/subcontractors/ “Apply to Join the Call the Car NEMT Network”
Call the Car is also a company that is committed to quality and excellence in service delivery. They are passionate about making a difference in the communities they serve, and they are looking for partners who share their vision.
Dedicated Support: Call the Car provides dedicated support to its providers, which can help them to grow their businesses.
MART or the Montachusett Regional Transit Authority functions as a broker and partner in providing human service transportation and special education routes in North Central Massachusetts.
Specifically:
In essence, for NEMT providers, MART represents an opportunity to expand their business by participating in a well-established network that serves a crucial need in the community. They offer a structured system, technological support, and a focus on collaborative partnerships to help providers thrive.
MART primarily covers the North Central Massachusetts region. This includes cities and towns such as Fitchburg, Leominster, Gardner, and several surrounding communities.
While MART's primary focus is on local routes within this region, they also offer some regional connections and commuter shuttles that might extend their service area slightly beyond North Central Massachusetts.
Transportation providers or NEMT providers can join MART's NEMT network by following these steps:
MART emphasizes the importance of submitting complete applications and recommends reviewing their FAQs for the application and contracting phases. These resources contain additional information about required forms, procedures, and provider qualifications.
https://hstrides.mrta.us/vendors/
“Apply to Join the MART NEMT Network”
Joining the MART network offers NEMT providers access to a steady stream of business, technological support, training resources, and a collaborative partnership within a reputable organization dedicated to serving the community. This can lead to increased business stability, improved operational efficiency, and a sense of fulfillment in contributing to an essential service.
GATRA (Greater Attleboro Taunton Regional Transit Authority) serves as both a local broker and a partner in providing NEMT (non-emergency medical transportation) services in Southeastern Massachusetts and Cape Cod. GATRA acts as an intermediary, connecting individuals who require transportation to medical appointments and other healthcare services with qualified transportation providers. By joining GATRA's network, NEMT providers gain access to a steady stream of potential clients and trips, reducing the burden of finding clients on their own. GATRA also offers support and resources to providers, such as training and access to the QRyde platform for streamlined scheduling and dispatching. In essence, GATRA represents a valuable opportunity for NEMT providers to expand their business, access new clients, and contribute to providing essential transportation services within the communities they serve.
GATRA covers 30 communities in Southeastern Massachusetts, including of the cities of Attleboro and Taunton and the towns of Bellingham, Berkley, Carver, Dighton, Duxbury, Foxborough, Franklin, Halifax, Hanover, Kingston, Lakeville, Mansfield, Marshfield, Medway, Middleborough, Norfolk, North Attleborough, Norton, Pembroke, Plainville, Plymouth, Plympton, Raynham, Rehoboth, Scituate, Seekonk, Wareham, and Wrentham.
To join GATRA's NEMT network, a transportation provider needs to meet certain requirements and then follow these steps:
Note: GATRA only accepts applications via email.
Apply to the GATRA Network:
https://www.gatra.org/becoming-a-provider/
“Apply to Join the GATRA NEMT Network”
NEMT providers should consider joining GATRA's network for a variety of compelling reasons. First and foremost, GATRA acts as a reliable source of clients and trips, ensuring a steady stream of business for providers. This eliminates the need for extensive marketing and client acquisition efforts, allowing providers to focus on delivering quality service. Additionally, GATRA offers valuable support and resources, including training and access to the QRyde platform, streamlining operations and enhancing efficiency. By partnering with GATRA, NEMT providers gain the opportunity to expand their reach within the Southeastern Massachusetts and Cape Cod communities, contributing to essential transportation services while also benefiting from a well-established and supportive network.
