Bambi Customer Spotlight | MediGo: Nebraska NEMT Partner

For individuals, families, or healthcare coordinators in the Omaha area looking for dependable Non-Emergency Medical Transportation, MediGo offers a dedicated solution. 

To find out more about their specific services, coverage area, or to schedule a ride, visit them online at MediGo or call (531) 777-9294

MediGo: Your Healthcare Connection in Omaha

MediGo is the NEMT for Omaha, Nebraska, the Non-Emergency Medical Transportation (NEMT) provider that guarantees to get you or your loved one there safely and on time.

More Than Just a Ride: MediGO is Your Compassionate Transportation Partner for Nebraska

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At MediGo, they understand that transportation is about more than just getting from point A to point B. They offer reliable and friendly service to seniors, individuals with disabilities, and anyone who needs a helping hand getting to their healthcare appointments.

Tailored Transportation to Fit Your Needs

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MediGo offers various transportation options and services to meet your needs, including ambulatory transportation, wheelchair-accessible transportation, and rides for doctor's visits, dialysis treatments, physical therapy sessions, and more. They serve the greater Omaha area, connecting you with the care you need.

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Safety and reliability are their top priorities. Their well-maintained vehicles and trained drivers will get you to your appointment on time, every time. Booking a ride is easy – simply visit our website or give us a call!

Connecting Omaha to Better Health

By specializing in NEMT services within Omaha, MediGo addresses a critical need in our community. Our reliable transportation helps patients get the care they need, leading to better health outcomes for everyone.

Powered by Technology, Driven by Compassion

MediGo uses Bambi NEMT Software to optimize scheduling, routing, and dispatching. This technology allows us to efficiently manage more rides, so we can focus on what really matters: providing compassionate service to the Omaha community.

If you or a loved one in the Omaha area needs reliable Non-Emergency Medical Transportation, MediGo is here for you.

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To learn more or schedule a ride, visit our website: www.medigoride.com or call (531) 777-9294

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Lucrative On-Demand NEMT for Facilities, with the CEO of Roundtrip | NEMT Experts Podcast Episode 62

Want to build a NEMT business that focuses on the highly profitable on-demand trips for hospitals and facilities? In this insightful episode, Sam Farmer, CEO of Roundtrip, talks with Bambi CEO Nirav Chheda about how her tech-enabled broker company helps hospitals and healthcare facilities to secure rides with NEMT businesses on-demand, in turn providing a much more lucrative source of trips for NEMT as compares to routine advance-scheduled trips.

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To learn more about Roundtrip, visit: https://roundtriphealth.com/

See the full interview on YouTube. 

Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.

Also, available to watch on Spotify

‍And listen (audio only) on your other favorite podcast platforms Apple and Pandora.

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Top 3 Key Takeaways:

1. Profitable Opportunity in Hospital Discharges: NEMT businesses can generate significant revenue by focusing on hospital discharges, especially stretcher trips, as they offer higher rates than routine rides like dialysis appointments.
2. AI Scheduling Can Optimize Operations: Many NEMT businesses struggle with fitting unpredictable hospital discharge trips into their schedules. AI-powered dispatching can help, but adoption remains slow due to distrust in automated systems.
3. Understanding Payer Mix is Critical: NEMT businesses must balance Medicaid, Medicare, and facility-paid trips to ensure profitability. Too much reliance on Medicaid can strain finances, so diversifying payer sources is essential.

Top 3 Quotes:

1. "It's really profitable to do these hospital discharges with stretchers." – Nirav Chheda
2. "If you fill your schedule with those routine rides that are reimbursed at low rates, are you shortchanging yourself the opportunity to take more on-demand transports that would be paid at higher rates?" – Sam Farmer
3. "There’s this mistrust that an AI can do it as well—or even better—than a human dispatcher." – Sam Farmer

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Starting a Successful NEMT Business from Scratch to 10 Vehicles | NEMT Experts Podcast Episode 61

Bambi CEO Nirav Chheda talks with Jesse Shanker, Owner of NorCal Transit in--you guessed it--Northern California! They discuss how Jesse started his NEMT business and has grown it successfully over the past 3 years.

See the full interview on YouTube. 

Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
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Also, available to watch on Spotify

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And listen (audio only) on your other favorite podcast platforms Apple and Pandora.Key Takeaways:

1. Significant Growth: In three years, Jesse's business expanded from managing 10-15 patients daily to 50-60, representing a 5x increase. This growth occurred through partnerships with insurance companies and efficient scheduling with Bambi software.
   
   
2. Initial Entry into NEMT: Jesse's journey started by observing a transportation company serving a care home. Already experienced in transportation, he quickly saw the demand for NEMT services and began working directly with care homes before branching out.
   
   
3. Transition to Full-Time: Initially a part-time venture, Jesse committed full-time when he realized the market demand through outreach to care homes, hospitals, and doctor offices.
   
   
4. Partnering with Insurance Companies: By researching and reaching out directly to insurance companies, Jesse secured contracts that increased his business volume significantly.
   
   
5. Shift to Automation: Transitioning from manual dispatching to using Bambi software allowed for optimized scheduling, increasing the volume of patients served.
   
   
6. Scalability and Future Goals: Jesse's goal is to become the largest NEMT provider in his area, continually scaling as demand grows.

Top Quotes:

• On Growth:
  "I went from anywhere doing maybe 10 to 15 patients, members a day, to now I'm doing about 50 to 60." — Jesse Shanker
  
  
• On Discovering the Industry:
  "I was at a care home, and I spotted a company that was giving, you know, an elderly lady a ride, and it kind of piqued my interest." — Jesse Shanker
  
  
• On Transitioning to Full-Time:
  "When I started to reach out to care homes and hospitals and, you know, doctors' offices, and then I started to see how high the demand was for this, and that's when I went full-time." — Jesse Shanker
  
  
• On Partnering with Insurance Companies:
  "Now the insurance companies are calling me rather than, you know, the care homes and all the individual businesses." — Jesse Shanker
  
  
• On the Benefits of Automation:
  "I started to see my volume increase because I can, you know, take in more patients. So it actually helped out a lot." — Jesse Shanker
  
  

On Overcoming Challenges:
"The most difficult part was first finding out if I needed, you know, if I was going to do more Gurney work or ambulatory or wheelchair." — Jesse Shanker

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Explosive NEMT Growth at 30 Vehicles | NEMT Experts Podcast Episode 60

Bambi CEO Nirav Chheda talks with Adham Harb, Operations Manager at CareTrips in Texas. They discuss the tactics used to achieve his NEMT business's explosive growth from 30 to 100 vehicles. Adam highlights the CareTrips unique ability to manage trip at any time by optimizing fleet and driver schedules, crediting Bambi NEMT software for this allowing for increased trip counts by 40-45 trips daily.

See the full interview on YouTube. 

Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
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Also, available to watch on Spotify

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And listen (audio only) on your other favorite podcast platforms Apple and Pandora.
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Learn more about CareTrips: https://caretrips.net/

Explosive NEMT Growth: CareTrips' Journey to 30 Vehicles and Beyond

Episode Summary:

In this episode of the NEMT Experts podcast, Nirav Chheda interviews Adham Harb, Operations Manager at CareTrips, a rapidly expanding NEMT company in Dallas. Adham shares his unconventional journey to the role, highlighting his diverse background and quick mastery of NEMT operations. He credits Bambi software for significantly boosting trip counts and streamlining dispatch, allowing CareTrips to handle any trip, any time, anywhere. 

With a fleet of 40 vans and 27 active drivers, CareTrips offers a wide range of services, including hospital discharges, dialysis transport, and non-emergency medical transportation. Adham’s restructuring plan drastically reduced operational errors, and his vision for the future includes expanding to 100 vans and venturing into out-of-state operations in Arizona. He emphasizes the importance of team collaboration, driver satisfaction, and continuous improvement in achieving CareTrips' remarkable growth.

Key Takeaways:

• Rapid Growth: CareTrips has seen significant growth, increasing trip counts by 40-45 trips daily using Bambi software.
• Operational Efficiency: Adham’s restructuring plan reduced operational errors from 27% to 7.5%.
• Comprehensive Services: CareTrips offers a wide range of NEMT services, including ambulatory, wheelchair, and stretcher transportation.
• Expansion Plans: The company plans to expand to 100 vans and drivers and explore out-of-state operations in Arizona.
• Team Focus: Adham emphasizes the importance of team collaboration, driver satisfaction, and continuous improvement.
• Technology Impact: Bambi software played a critical role in streamlining operations and boosting efficiency.

Important Quotes:

• "That's our biggest strength. I will tell you that the reason why we get to accommodate so many trips is because we offer that service a lot of other companies don't." - Adham Harb
• "With Bambi, it's been so simple...everything is streamlined for everybody in this office." - Adham Harb
• "These guys are humans, they're not robots, they're not machines. They need to be heard and listened to, then their problems need to be met with solutions." - Adham Harb
• "Run, Bambi. Run. It's the best thing ever you guys need. Whoever's watching this needs to go and implement the software into their system." - Adham Harb.

Conclusion:

Adham Harb's story is a testament to the power of adaptability, strategic implementation of technology, and a people-first approach in the NEMT industry. CareTrips' rapid growth and ambitious expansion plans highlight the company's commitment to providing exceptional service and creating a supportive environment for its team. By prioritizing efficiency, embracing innovation, and valuing its drivers and staff, CareTrips is poised for continued success and expansion, setting a strong example for other NEMT providers.

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How to Meet NEMT Standards | NEMT Experts Podcast Episode 59

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Bambi CEO Nirav Chheda talks with Zackary Clemons, NEMT Training Director of Halifax Education Group, about the challenges and solutions for NEMT businesses to meet industry operating standards across all modes of NEMT transport.

Learn more about Halifax Education Group here: https://halifaxeducationgroup.com/

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See the full interview on YouTube.

Or check out the episode on Spotify.

‍Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.

‍And listen (audio only) on your other favorite podcast platforms Apple and Pandora.

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‍Top 3 Takeaways from the Interview

1. Halifax Education Group Bridges the Gap in NEMT Compliance & Training
   • Halifax Education Group was founded to help Emergency Medical Services (EMS) and Non-Emergency Medical Transportation (NEMT) providers stay compliant with regulations, ensuring their licenses remain active. They focus on filling gaps in training, compliance, and operational standards that many providers struggle with.
2. Common Compliance Pitfalls for NEMT Businesses
   • Many NEMT providers are caught off guard by compliance issues such as background checks, drug testing delays, insurance requirements, and evolving regulatory standards. Halifax assists by creating a structured approach to compliance, including loss prevention and liability management.
3. Halifax Offers Tiered Training & Compliance Solutions
   • Halifax Education Group provides different levels of training and certification for NEMT businesses, covering everything from basic ambulatory transport to wheelchair and stretcher transport. They aim to instill a professional mindset in providers, ensuring they follow best practices such as proper patient transfer, documentation, and consent procedures.

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Top 3 Quotes from the Interview

1. "You gotta be insurance-rich in business." – Zackary Clemons
   • Emphasizing the importance of having comprehensive insurance coverage to protect against unforeseen liabilities.
2. "We were always caught off sides… doing the right thing, but when it came down to compliance, it was like, ‘Wait, how did I miss that?’" – Zackary Clemons
   • Describing the common challenge of navigating complex compliance regulations in the NEMT industry.
3. "We don’t want to be a regulatory body; we want to be a liaison and advisor to professionals." – Zackary Clemons
   • Clarifying Halifax’s role in helping NEMT providers meet compliance standards without acting as a governing authority.

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Disruption to NEMT in 2025 | NEMT Experts Podcast Episode 56

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Bambi CEO Nirav Chheda talks with Matt Daus, a leading lawyer in the transportation industry, Partner at Windels Marx and President of the IATR, about the big disruptors coming to the NEMT industry in 2025.

Learn more about Windels Marx here: https://www.windelsmarx.com/
‍Learn more about the IATR here: https://iatr.global/
‍Reach out to Matt Daus at: mdaus@windelsmarx.com

‍See the full interview on YouTube.
‍Or check out the episode on Spotify.
‍Please don't forget to subscribe and like NEMT Experts Podcast on YouTube.
‍And listen (audio only) on your other favorite podcast platforms Apple and Pandora.

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‍Top 3 Key Takeaways

1. Regulatory Evolution in NEMT – Matt Daus emphasizes the importance of regulatory updates in the Non-Emergency Medical Transportation (NEMT) industry. The industry is facing potential mandates for training and certification, as well as reconsideration of the taxi exemption in public paratransit. These changes aim to improve safety, efficiency, and legal protection for providers.
2. Opportunities & Disruptions – Contrary to fears that Uber and Lyft will take over NEMT, Daus argues that their involvement has actually driven improvement and competition in the industry. He sees continued opportunities for growth, partnerships, and innovation, with the market projected to expand significantly in the coming years.
3. Impact of the Trump Administration – The new administration is expected to scrutinize Medicaid and Medicare spending on NEMT, leading to increased audits and financial oversight. While this may pose challenges for providers, there are also opportunities for enhanced public-private partnerships to make transportation services more cost-effective.

Top 3 Quotes

1. "Regulators need to be ahead of the curve on disruption. We were way behind and fought the wrong fight many years ago when Uber came into the market and started changing rides." – Matt Daus highlights the need for proactive regulation to keep up with industry changes.
2. "Disruption is always good for business. There’s always an opportunity to do things better." – Daus encourages new entrants to see market shifts as a chance to innovate rather than a threat.
3. "If you don’t have good software and tracking, an audit could cost you more in legal fees than what you might owe." – He warns NEMT providers about the increasing risk of audits and the necessity of proper compliance systems.

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How to Start an NEMT Business in Alaska: A "Bambi Knows Best" State-By-State Series

Part 7: Embrace That Technology

We’ve reached an exciting milestone: after covering all the business essentials, it's time to focus on integrating helpful technology into your Alaska NEMT operations!

Harness the Power of NEMT Software

At Bambi, we combine AI innovation with a human-centered design to elevate your NEMT operations. Our advanced all-in-one aiNEMT software is crafted to revolutionize your business, delivering cutting-edge features that set new benchmarks in patient care and operational efficiency. Bambi, the deer and our dear software both thrive in Alaska's wild forests and expansive terrain, bringing the perfect blend of technology and nature to your NEMT services.

Whether you’re a seasoned operator or new to the field, Bambi’s technology is designed to support you. Our team is here to help with training and support, ensuring you make the most of our tech stack to deliver exceptional care and operational excellence to your customers. With Bambi, managing schedules, dispatching vehicles and coordinating care becomes seamless, allowing you to focus on what you do best: providing outstanding patient care and customer service.

By embracing our technology, you’re setting your Alaska NEMT business up for true Bambi success. Let us help you navigate the digital landscape and thrive in the Last Frontier!

Ready to see our aiNEMT in action or need more information? We’re here for you! Reach out to us at Bambi for a demo or expert advice tailored to your specific NEMT needs in Alaska.

Here’s to embarking on a successful NEMT business journey in the breathtaking state of Alaska!

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How to Start an NEMT Business in Alaska: A "Bambi Knows Best" State-By-State Series

Part 6: Build and Train Your Top-Notch NEMT Team in Alaska

Assembling a standout NEMT team in Alaska requires finding dedicated drivers, skilled pilots, and experienced boat captains who can deliver exceptional service across the vast and varied landscapes of the Last Frontier. Your recruitment strategy should be as thorough as Bambi’s knowledge of the forest, too! Use platforms like Indeed, LinkedIn and local job fairs to identify the best candidates for your team.

Finding Your Team

In Alaska, it’s essential to look for individuals who understand the specific needs of its diverse and often remote communities. Recruiting locally not only helps in the understanding of regional nuances but also strengthens community ties and builds trust. Seek out individuals who are familiar with Alaska's unique geography, from the bustling urban centers like Anchorage to remote villages like Deadhorse.

Training Your Team

Once you've built your team, comprehensive training is vital. Ensure that all drivers, pilots and boat captains are well-acquainted with safety protocols, customer service excellence and the particular requirements of patients needing medical transportation. Training should also address Alaska’s unique challenges, such as navigating icy roads, flying in harsh weather conditions and managing remote logistics. Thorough training ensures that your team is prepared for any scenario, providing reliable and compassionate service to all passengers.

Building a Positive Culture

Creating a positive and supportive work environment is what’s needed in order to retain top talent these days. Foster open communication, offer professional development opportunities and recognize exceptional performance. A motivated and well-trained team not only enhances service quality but also drives the overall success of your NEMT business. Celebrating milestones and promoting a sense of camaraderie will contribute to a cohesive and efficient team. We know all about those good feels at Bambi. Fun is a big part of our ethos!

As you near the end of our Bambi-guided journey, get ready to dive into Part 7, where we’ll explore how technology can streamline your NEMT operations. Click here to continue, or check out the table of contents for more valuable insights to guide your entrepreneurial adventure in Alaska.

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How to Start an NEMT Business in Alaska: A "Bambi Knows Best" State-By-State Series

Part 5: Build Your NEMT Fleet in Alaska

Building a robust NEMT fleet in Alaska is a critical step in getting your business ready to roll (or take flight). Whether navigating icy roads, flying over rugged terrain or managing remote areas, a well-planned fleet is essential for providing reliable transportation across the Last Frontier. 

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Alaska has one of the highest numbers of certified pilots per capita in the US due to its vast, remote geography and limited road infrastructure. Many residents depend on small aircraft for travel, access to remote communities and essential services, leading to a strong tradition of aviation in the state. Here’s how to create a top-notch fleet that meets the diverse needs of Alaska’s residents:

1 | Choose the Right Vehicles

Selecting the right vehicles is crucial for Alaska's diverse terrain and weather conditions. Look for vehicles that cater to your passengers' needs, including wheelchair accessibility and compliance with ADA regulations. Given Alaska's vast distances and challenging environments, consider a mix of durable all-weather vehicles, helicopters and seaplanes that can handle extreme conditions. Additionally, boats may be necessary for reaching isolated coastal communities. If you’re considering eco-friendly options, explore hybrid or fuel-efficient vehicles and aircraft that can perform well in Alaska's unique setting.

2 | Equip for Excellence

Outfit your fleet with high-quality amenities and safety features to ensure a comfortable and secure ride. Essential equipment like wheelchair lifts, first-aid kits and advanced safety systems are a must for ground vehicles. For helicopters and seaplanes, ensure they are equipped with medical equipment and emergency supplies. Adding comfort features such as ergonomic seating and climate control will for sure set your fleet apart from the competition. Partner with local suppliers to support Alaska’s economy and ensure timely service and maintenance for your fleet, benefiting both your business and the community at large.

3 | Maintain Regular Vehicle and Equipment Checks

Keeping your fleet in top condition is essential for reliability and safety. Establish a regular maintenance schedule to ensure all vehicles, aircraft and boats are inspected and serviced frequently. This proactive approach will minimize breakdowns and ensure compliance with both state and federal regulations. Regular upkeep will also enhance your reputation as a dependable NEMT provider, ensuring your passengers enjoy a reliable and safe transportation experience.

By focusing on these strategies, you’ll build a fleet that meets regulatory requirements and exceeds expectations in safety, comfort and environmental responsibility.

Ready to move forward? Click here to dive into Part 6, where we’ll explore strategies for recruiting and training your ideal NEMT team. Or, consult the series table of contents for more insights to guide your business endeavors in Alaska.

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