100% Private Pay NEMT for 13 Years across Illinois | NEMT Experts Podcast Episode 46
Bambi CEO Nirav Chheda talks with Todd Northcutt, the founder and director of Hadaway Transport in central Illinois about how his family has successfully run the NEMT business completely on private-pay work for 13 years and counting.
Contact Todd and Hadaway Transport:
- Contact@hadawaytransport.com
- (309) 300-8671
Learn more about No-Lift NEMT.
See the full interview on YouTube.
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Podcast Show Notes:
Summary
Todd Northcutt, owner of Hadaway Transport, shared the story of his 13-year-old private pay NEMT business in Illinois. The company started as a high school project after Todd's grandmother struggled to find reliable transportation. Initially operating with one van, Hadaway Transport has grown to three vans and is now considering expanding with a broker. The company specializes in nursing home and hospital transports, using Bambi software to streamline operations. They've also implemented the No-Lift system, which has significantly improved their service and efficiency.
Key Takeaways
- The company operates on a 100% private pay model, primarily serving nursing homes and hospitals.
- Implementing Bambi NEMT Software has significantly increased their business with healthcare facilities.
- Hadaway Transport uses the No-Lift system, which has improved service quality and efficiency.
- The company is expanding its service area and considering working with brokers to serve a broader range of customers.
- Community involvement and networking have been crucial to the company's growth and success.
Interesting Quotes
- "We humbly started with just one van that we got for probably $2,500 I think it was amazing" - Todd Northcutt.
- "It shocked me, and all this came down to just ease of access for those people" - Todd Northcutt.
- "I had my nephew, he tells me he's going to take over the company someday. He's in second grade, and I let him put in two trips into Bambi, and he was able to figure it out" - Todd Northcutt.
- "It was probably the best investment we've ever made. Quite honestly" - Todd Northcutt.
- "You always have a way with Hadaway" - Todd Northcutt.
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