The NEMT Experts Podcast

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A Genuinely LEGENDARY NEMT Owner, Running 44 Vans in Oregon for a Decade!

Can you make money in NEMT with under 10 cars? Erin Wakefield of Yellow Cab Medical Transport says no, and explains why.

Erin Wakefield

This NEMT Owner Is the Real Deal! Running 44 Vans in Oregon for a Decade!

Billing & Broker Contracts

123

This NEMT Owner Is the Real Deal! Running 44 Vans in Oregon for a Decade!

How do you keep an NEMT fleet profitable for almost 14 years? Erin Wakefield knows her costs to the tire and won't sell her bananas for 10 cents.

Erin Wakefield

Private Pay

122

Attention NEMT Owners: Sign Up for Facility Rides!

Can a small NEMT operator win steady skilled nursing facility rides? Tanner Leishman's NEMA Network routes them to vetted providers.

Tanner Leishman

AI and the Future of NEMT | AI Panel Live from NEMTAC Transform 2026

Technology & Software

121

AI and the Future of NEMT | AI Panel Live from NEMTAC Transform 2026

Will AI make NEMT more accessible or just more efficient? Nirav Chheda says track missed and late appointments, because that is access.

Howard Berkowitz, Roslyn Robinson-Taggart, and Holly Graham

16 NEMT Leaders Reveal Industry Secrets | Live from NEMTAC Transform 2026

Industry & Events

120

16 NEMT Leaders Reveal Industry Secrets | Live from NEMTAC Transform 2026

What did 16 show floor interviews at NEMTAC Transform 2026 agree on? Cameras cut claims, not day one premiums, so pull loss runs quarterly.

Eva Keidel, John Masselli, Hayes Stills, Scott Symonds, Hossein Mokhtari, Nikola Simic, Lakeisha, Jim Cermak, John Rinaldi, Howard Berkowitz, Dave Swanner, Jeff Hoff, Tom Clancy, Evan Chambers, Mark Crawford, Hamed Yazdi, and Rebecca Tonkinson

Private Pay

119

They're Winning Tons of Private Pay NEMT Rides with Google Ads

Can Google Ads build a private pay NEMT business from zero? On Time NEMT ran 200 trips in 14 weeks and ads now drive 45% of revenue.

Mike Cynar, Bob Doerr, and Dave Dilday

She Grew to 17 Drivers in 3.5 Years with Facility Contracts

Scaling & Growth

118

She Grew to 17 Drivers in 3.5 Years with Facility Contracts

How do you grow an NEMT company without leaning on brokers? Carolynn Belke did it with facility contracts and hospital discharge work.

Carolynn Belke

AI Is Watching Your Drivers. Here's What Motive Dashcams See

Insurance & Safety

117

AI Is Watching Your Drivers. Here's What Motive Dashcams See

Do AI dashcams actually pay for themselves in NEMT? Lower insurance quotes, drivers off their phones, and $30 to $35 a month per camera.

Erin Wakefield and Cho Ndiforchu

AI Is Watching Your Drivers. Here's What Netradyne Dashcams See

Insurance & Safety

116

AI Is Watching Your Drivers. Here's What Netradyne Dashcams See

Do AI dashcams actually cut NEMT insurance costs? For MediCab of Rochester, they were the price of getting renewed at all.

Jim Ingalls and Stephen Jordan

AI Is Watching Your Drivers. Here's What Samsara Dashcams See

Insurance & Safety

115

AI Is Watching Your Drivers. Here's What Samsara Dashcams See

Do AI dashcams actually lower NEMT insurance costs? Kunu Kaushal says the real money is in claims you never pay.

Kunu Kaushal

He's selling his NEMT business 5 years after starting it!!

Scaling & Growth

114

He's selling his NEMT business 5 years after starting it!!

What does a NEMT company need to look like for private equity to buy it? Cedric Pashi was told 25 vehicles, $75,000 a month, 20% margins.

Cedric Pashi

NEMT Reality Check: 2 Owners Expose the Truth About Starting NEMT

Private Pay

113

NEMT Reality Check: 2 Owners Expose the Truth About Starting NEMT

Can you build a real NEMT business on private pay instead of brokers? The Doctor Ride did it on two vans and public pricing.

Mackenzie Andrews and Raymond Damitio

Private Pay

112

These NEMT guys built a Private Pay ride-generating machine!!

How do you fill a private pay NEMT schedule without brokers? Build the website and walk 75 facilities before you buy the van.

Mackenzie Andrews and Raymond Damitio

Private Pay

111

7 Vans, Facility Contracts: Private-Pay Playbook in Tennessee

Is private pay really better than broker work in NEMT? Gold Star runs 90% private pay and cut dispatch calls from 40 a day to five.

Joe Hiltz

Growing a $2M/Year Non Emergency Medical Transportation Business

Scaling & Growth

110

Growing a $2M/Year Non Emergency Medical Transportation Business

How do you grow an NEMT business from $40K a year to $1.6M? PDQ Delivery did it by winning will-call riders at the curb.

Kathrena Williams and Dayja Larry

The NEMT Facebook Group you need to join now!!

Industry & Events

109

The NEMT Facebook Group you need to join now!!

Which NEMT Facebook group is actually worth joining? The NEMT Standard: roughly 200 vetted members, free, and no consultants selling in DMs.

Dakota Wilkinson

She grew to 10 Vans in 18 months in California without brokers!

Private Pay

108

She grew to 10 Vans in 18 months in California without brokers!

How do you grow an NEMT fleet without brokers? Nakaa Clark walked into facilities with donuts and a big business card, and reached 10 vehicles.

Nakaa Clark

Get NEMT Vehicles Cheaper and Faster. No, Really!!

Fleet & Vehicles

107

Get NEMT Vehicles Cheaper and Faster. No, Really!!

Why do NEMT vans take three months to show up? Adaboy stocks chassis, ships in two to three weeks, and runs $3,000 to $5,000 cheaper.

Hayes Stills

35 Vehicles in 4 Years: NEMT in the fast lane!!

Scaling & Growth

106

35 Vehicles in 4 Years: NEMT in the fast lane!!

How does a 21 year old with no transport background reach 35 vehicles? One organic Google lead, workers comp brokers, then Medi-Cal credentialing.

Corey Busta

5 Vans in 2 Years: Growing NEMT successfully in North Carolina

Starting an NEMT Business

105

5 Vans in 2 Years: Growing NEMT successfully in North Carolina

How do you land a PACE contract with no track record? Marcus Jenkins knocked on the door, left a card, and got the call two months later.

Marcus Jenkins

NEMT Insurance in 2026: All You Need to Know!

Insurance & Safety

104

NEMT Insurance in 2026: All You Need to Know!

What insurance does an NEMT business actually need? Auto liability, general liability, and sexual abuse and molestation, says Thomas Clancy.

Thomas Clancy

7 Vans, 2 Years: The Private Pay NEMT Strategy That Works!

Scaling & Growth

103

7 Vans, 2 Years: The Private Pay NEMT Strategy That Works!

How do you win NEMT facility contracts with no track record? Kourtney Hayes walked in repeatedly until a competitor no-showed.

Kourtney Hayes

2026 Bambi Scholars! Young NEMT businesses poised for success!!

Starting an NEMT Business

102

2026 Bambi Scholars! Young NEMT businesses poised for success!!

Should you buy the NEMT van before you have any trips? Deep Singh sat on his for six months, then walked into facilities.

Deep Singh

NEMTAC Award Winner! Best NEMT Provider of the Year 2025! Part 2

Private Pay

101

NEMTAC Award Winner! Best NEMT Provider of the Year 2025! Part 2

How do you land your first NEMT facility contract? Cho Ndiforchu never asked for one. A resident demanded Skyline Transport.

Cho Ndiforchu

NEMTAC Award Winner! Best NEMT Provider of the Year 2025! Part 1

Starting an NEMT Business

100

NEMTAC Award Winner! Best NEMT Provider of the Year 2025! Part 1

Can you start an NEMT business knowing nothing? Cho Ndiforchu bought vans first, parked them in his driveway, then found a broker.

Cho Ndiforchu

Private Pay

How to Market your NEMT Business and Win private-pay work!!

What should an NEMT business spend on Google Ads? Harry Chambers says $20 to $35 a day, and only above a million people.

Harry Chambers

Scaling & Growth

Fast growth to 11 Vehicles and $1M / Year in 18 months!!

How do you go from one wheelchair van to ten vehicles in two years? Elmouataz Hassan stopped chasing brokers and became one.

Elmouataz Hassan

Scaling & Growth

Growing a $7M / Year Non Emergency Medical Transportation Business

How do you run 50 NEMT vans without brokers? Brandon Tenney contracts straight with 100-plus Arizona nursing facilities.

Brandon Tenney

Scaling & Growth

This NEMT business is dominating in Los Angeles since 2020!

How do you get in the door at LA facilities? Hossein Mokhtari took the bariatric and 2 a.m. rides nobody else wanted.

Hossein Mokhtari

Scaling & Growth

In 2 years, this NEMT business is crushing it with facilities!

How do you take a facility contract off an incumbent? Legacy's Angel bought one rider a better wheelchair and won the whole account.

Anthony Wardsworth and Erica Wardsworth

Scaling & Growth

This family-run NEMT business is growing fast across Arizona!

How do you grow 750 percent in a small Arizona market? Servant's Heart killed the fax pile and let facilities book their own trips.

Jim Haubrick, Lori Haubrick, Dallas Haubrick, and Maddie Haubrick

Scaling & Growth

He won big facility contracts overnight and doubled his fleet!

How do you win a hospital's whole transport book overnight? Derrick Kirunda asked to be plan B, then a competitor lost its insurance.

Derrick Kirunda

Billing & Broker Contracts

One Million NEMT Rides per Month: how does Call The Car do it?!

Want more broker trips? Call The Car's Tony Aycock says take the wheelchair work nobody wants, not the gurney trips everyone chases.

Tony Aycock

Industry & Events

Uber vs NEMT vs Ambulance: what's the future for NEMT?!

Will Uber, Lyft, and robotaxis take over ambulatory NEMT? Dominic says no, because curb to curb is a different product.

Dominic

Billing & Broker Contracts

NEMT Broker Secrets: Win Contracts Fast

How many vehicles do you need before an NEMT broker will talk to you? Dominic Bono says ten, minimum, in one service area.

Dominic Bono

Fleet & Vehicles

Leasing vs Buying my NEMT Vehicles: which should I do?

Should you lease or buy your NEMT vehicles? Jay Mudrick says lease, unless you already run 50 plus vans and have credit to spare.

Jay Mudrick

Scaling & Growth

His NEMT trip volume in Dallas, Texas jumped 33% overnight!

How do you take 400 more trips a month without buying more vans? Obikel Transportation did it on eight vehicles with route optimization.

Obioha Alukogu

Starting an NEMT Business

His NEMT fleet in Dallas, TX grew to 11 vans in just 3 years!

Can you take a contract you are not ready for? Obioha Alukogu told a ride share company he had 20 vehicles when he had one.

Obioha Alukogu

Private Pay

How Does He Keep Winning Lucrative NEMT Facility Contracts?!

Why do facilities switch NEMT providers? Joe Scarborough says it is the six or seven phone calls it takes them to book a single ride.

Joe Scarborough

Private Pay

He Keeps Winning Facility Contracts… NEMT Growth Unstoppable!

Can an NEMT company grow with zero broker contracts? Corey Jones runs Royal Care entirely on assisted living facility work.

Corey Jones

Private Pay

How He’s Winning Private Pay NEMT Work in California, Part 2/2

Should you take broker rides at a third of your rate? Matt Saltzman bids only on days a driver is already on the road.

Matt Saltzman

Private Pay

How He’s Winning Private Pay NEMT Work in California, Part 1/2

Home care agency or NEMT? Matt Saltzman found one van matches the revenue and margins of ten home care managers.

Matt Saltzman

Scaling & Growth

She 6X’d Her NEMT Fleet to 25 Vehicles in a Month. No Joke

How do you scale an NEMT fleet to 25 vans? Dr Dee Jones says she changed nothing, she just stopped watching the money.

Dr Dee Jones

Scaling & Growth

How He’s Building a NEMT Empire Across America

Can you franchise an NEMT company? Ross Peterson is proving the template in Denver first: W2 drivers, one van, copy and paste.

Ross Peterson

Scaling & Growth

Unlock Big Profits: Add Stretcher Work to Your NEMT

Can an NEMT company legally run stretcher trips? Howard Berkowitz puts it at roughly 80 percent of the US, and brokers are short of operators.

Howard Berkowitz

Drivers & Staffing

She saved $700k/year by outsourcing 19 NEMT office employees!

Can NEMT back office work be done offshore? Marina Kislyuk moved 19 roles to the Philippines and cut roughly $700,000 from 2025 costs.

Marina Kislyuk

Scaling & Growth

He wants to buy your NEMT business and do a million rides/year!

Who actually buys an NEMT business? Mohib Hamidi has investor backing, a 120 van Amazon fleet behind him, and a million ride a year target.

Mohib Hamidi

Scaling & Growth

This Ohio NEMT Business Is Growing Like Crazy

How fast can a new NEMT company actually grow? Nicholas Simich went from two vans to 13 in about a year on one broker contract.

Nicholas Simich

Private Pay

Private Pay NEMT Secrets Revealed – Part 2/2!

How should you price private pay NEMT? Bruce Troll raises the quote $10 at a time until somebody finally pushes back on it.

Bruce Troll

Private Pay

Private Pay NEMT Secrets Revealed – Part 1/2!

How do you land your first private pay NEMT trips? Bruce Troll's new website hit Google's top three and the phone rang in two days.

Bruce Troll

Scaling & Growth

NEMT Hustle: 56 Daily Trips & 8 Vans in Just 3 Years!

How fast can an NEMT startup actually scale? Scott Symonds went from a paper desk calendar to 56 trips a day and eight vans in three years.

Scott Symonds

Private Pay

$2M/Year NEMT doing only stretcher/gurney hospital discharges

Can you build an NEMT company without brokers? Mike Borom walked away from $27 wheelchair rides and sells stretcher discharges straight to hospitals.

Mike Borom

Scaling & Growth

How to Win Contracts & Outsource Dispatch

When should an NEMT owner stop dispatching? Ayman Bahta puts the line at 10 trips a day, when missed calls start stacking up.

Ayman Bahta

Fleet & Vehicles

Which NEMT vehicle should I buy?

Rear entry or side entry for an NEMT minivan? Jim Cermak says commercial buyers pick rear about 90 percent of the time, and it builds cheaper.

Jim Cermak

Billing & Broker Contracts

Lucrative On-Demand NEMT for Facilities, with the CEO of Roundtrip

Are routine Medicaid rides costing me money? Sam Farmer says a schedule packed with them blocks discharges that book three hours out and pay more.

Sam Farmer

Starting an NEMT Business

Starting a Successful NEMT Business from Scratch to 10 Vehicles

How do you go from 15 rides a day to 60? NorCal Transit's Jesse Shanker dropped manual dispatch and let his health plan watch his capacity.

Jesse Shanker

Scaling & Growth

$5M/Year Non Emergency Medical Transportation (NEMT) Business

How fast can a new dispatcher fix NEMT operations? Adham Harb took CareTrips' intake error rate from 27 percent of trips to about seven.

Adham Harb

Insurance & Safety

How to Meet NEMT Standards

Which NEMT standards actually catch providers out? Zackary Clemons points at ADA sign-off, CTAA wheelchair envelopes and background check backlogs.

Zackary Clemons

Billing & Broker Contracts

Rural NEMT Solutions (Bambi): Insights from WellTrans' Ray Hagan

Who covers rural NEMT when the national brokers will not? WellTrans' Ray Hagan places providers county by county across all 92 in Indiana.

Ray Hagan

Drivers & Staffing

Boost NEMT Profits with Driver Training

Does PASS driver training actually win NEMT business? Jim Cermak's client landed a hospital contract the first year its drivers were certified.

Jim Cermak

Industry & Events

Disruption to NEMT in 2025

What does the new administration mean for NEMT? Matt Daus expects Medicaid audits first, then a fresh look at the FTA taxi exemption.

Matt Daus

Drivers & Staffing

Insights from a 37-Year Old NEMT Business in Connecticut

Can NEMT drivers really be independent contractors? Jeremy Scalzi's M7 Ride leases each driver a vehicle one week at a time.

Jeremy Scalzi

Industry & Events

NEMTAC & TTA, the Industry Associations, Part 2

What is stopping Uber and Lyft from taking over NEMT? Dan Reid says the passenger is not the one choosing the ride.

Dan Reid

Industry & Events

NEMTAC & TTA, the Industry Associations, Part 1

Is an industry association worth the dues for a three-van NEMT operator? Dan Reid says everybody started with one car.

Dan Reid

Scaling & Growth

How to Outsource NEMT Operations

Can you run a 30-vehicle NEMT company on two hours a day? Noah Nuru did it with 15 to 20 people in the Philippines.

Noah Nuru

Private Pay

Only 300+ Mile NEMT Trips, Part 2

What does a cross-country NEMT trip cost? Andrew Brainard's minimum is $5,000, his average is $8,000, and one booked move is $20,000.

Andrew Brainard

Starting an NEMT Business

Only 300+ Mile NEMT Trips, Part 1

Can a local NEMT company take an out-of-state trip? Andrew Brainard says your insurance probably stops at the state line.

Andrew Brainard

Fleet & Vehicles

How to do NEMT Vehicle Inspections

Do you really have to drive every van to a broker's inspector? Hamed Yazdi says a 20 to 30 minute video call does it.

Hamed Yazdi

Scaling & Growth

How to Finance Your NEMT Business

Should you buy the next van with cash or finance it? Kristan Parker's answer: you have to have credit to get credit.

Kristan Parker

Drivers & Staffing

How to Screen NEMT Drivers

Do you need FBI fingerprinting to hire an NEMT driver? Pamela Mack says no unless a contract demands it, because court records beat prints.

Pamela Mack

Private Pay

100% Private Pay NEMT for 13 Years across Illinois

Can an NEMT company survive on 100 percent private pay? Todd Northcutt has for 13 years, on facility contracts in central Illinois.

Todd Northcutt

Insurance & Safety

Safest Wheelchair and Stretcher Securement with Q'STRAINT

How long should securing a wheelchair take? Darren Reaume says five minutes for a crash-tested chair and up to ten for a hard one.

Darren Reaume and Oli Davalos

Starting an NEMT Business

Don't start a NEMT business before financially projecting profits!

Can a one-van NEMT business actually pay you? ProjectionHub's model says about $40,000 in year one if you drive it yourself.

Adam Hoeksema

Fleet & Vehicles

The Best NEMT Vehicles: BraunAbility & Model 1

Which wheelchair van actually survives NEMT service? Braun converted minivans ran 300,000 to 400,000 miles as New York taxis.

Jake Craig

Billing & Broker Contracts

What You Need to Know about NEMT Brokers & Industry Trends

Are brokers about to cut small NEMT providers? Ryan Kaspar says the ones who never ask for more work land on the chopping block.

Ryan Kaspar

Scaling & Growth

NEMT Success Story: Vehicles & Software

Can a luxury limo operator pivot into NEMT? Larry Greene went from two vans to 17 in six months in the Florida panhandle.

Larry Greene

Private Pay

Private Pay NEMT (Non Emergency Medical Transport) Across Florida

How do you win private pay NEMT work? Tony Jackson cold knocks on facility doors and quotes only a pickup window he can hit.

Tony Jackson

Scaling & Growth

Growing to a 100 Vehicle Non-Emergency Medical Transport Business

How do you get hospitals to stop calling ambulances? Protector Transport Services priced discharge trips against days of unpaid bed time.

Chaliss Pulliam and Angela Jerome

Fleet & Vehicles

Boost Your NEMT Profits and Reputation with Broda's Traversa Chair

Do 90% of stretcher trips actually need a stretcher? Broda says no, and a $7,500 convertible chair runs them with one driver.

Dave DeRoin and Ed Bandas

Scaling & Growth

600 Mile, Long Distance NEMT Trips

Is a 600 mile NEMT trip worth taking? Ryan Reifert runs them out of Iowa on a load fee, mileage tiers, and one willing driver.

Ryan Reifert

Starting an NEMT Business

Family Empire in Non Emergency Medical Transportation (NEMT)

Which van should a new NEMT company buy first? Jarrod Hilliard bought two ambulatory vans after his first wheelchair van and calls it a mistake.

Jarrod Hilliard

Scaling & Growth

Growing a $1.5M/Year Non Emergency Medical Transportation Business

How much of NEMT revenue should go to driver payroll? Patricia Curnan runs a 13 vehicle operation at 28 to 30 percent and ignores cost per mile.

Patricia Curnan

Private Pay

Establishing NEMT in New Mexico

Who is your real competitor in an underserved NEMT market? Alex Stoia says caretakers folding wheelchairs into the trunk of a regular car.

Alex Stoia

Scaling & Growth

Easiest NEMT Dispatch Software

How much time does letting a facility book its own trips save? Julian Ssemalulu says a day's worth, after 20 trips of rekeying.

Julian Ssemalulu

Fleet & Vehicles

How to Buy NEMT Vehicles

What size van should a new NEMT owner buy? John Maselli says start smaller, because the biggest van sits half empty and kills ROI.

John Maselli

Scaling & Growth

DME & NEMT

Can an NEMT fleet make money hauling medical equipment? Price Wooding says yes, through delivery subaccreditation, not a full DME license.

Price Wooding

Starting an NEMT Business

NEMT Taxes and Taxis

Can I just 1099 my NEMT drivers? Chrissy Bruno says no. If you own the van and dispatch the calls, they are W2 employees.

Chrissy Bruno

Starting an NEMT Business

3 Vehicles in 2 Years

What actually stops a two-van NEMT from growing? Samuel Harris has the trip volume and a third van picked out, and no driver to run it.

Samuel Harris

Starting an NEMT Business

Living the NEMT Dream

Can you start an NEMT business with a prison record and a used sedan? Donte Harris did exactly that in 2019 and now runs nine vehicles.

Donte Harris

Private Pay

How To Build Your NEMT Online Presence

How do you win NEMT private pay without a broker? Tommy Green ranks Safe Travels at the top of Google and lets the phone do the selling.

Tommy Green

Insurance & Safety

Changes in Non-Emergency Medical Transportation (NEMT) Insurance

Why did my NEMT insurance premium jump this year? Niko Fotopoulos points to 12 straight losing years in commercial auto and rideshare claims.

Niko Fotopoulos

Fleet & Vehicles

No-Lift NEMT

Can I run stretcher trips without buying a stretcher van? Travis Draney says a WC19 crash-tested chair covers 95 percent of them, with one person.

Travis Draney

Private Pay

How to Sell Non-Emergency Medical Transportation (NEMT) Services

How do I actually win private pay NEMT work? Christopher Buell stacks small yeses: send an email, follow up, then drop off brochures.

Christopher Buell

Insurance & Safety

NEMT Insurance 101

What does NEMT insurance actually cost? Marc Crawford budgets 800 to 1,000 dollars a month for a one-vehicle operator across all three lines.

Marc Crawford

Operations & Dispatch

Using Data to Drive NEMT Profit

Where should a small NEMT operator start with data? Cris Sierra runs 1,500 trips a day and says pick one metric and work it for 30 days.

Cris Sierra

Starting an NEMT Business

NEMT Ride with Roslyn

How do you win NEMT contracts without knocking on doors? Roslyn Taggart pitched council members and mayors, and landed a transit authority subsidy.

Roslyn Taggart

Starting an NEMT Business

How to Grow a NEMT Business to $175k a year with just 2 Vehicles

How do you grow NEMT on two vehicles? Derrick Edwards runs the only stretcher service in Mobile County and undercuts ambulances by two thirds.

Derrick Edwards

Private Pay

From NEMT to Student Transport

Is student transport better money than NEMT? Sharnese Johnson says a school district contract locks in about nine months of revenue.

Sharnese Johnson

Billing & Broker Contracts

How to Grow your NEMT Business, Part 2

Do brokers make you broke? Derrick Edwards cleared close to 100,000 dollars with one broker in year one and still runs about a quarter broker work.

Derrick Edwards

Billing & Broker Contracts

How to become a NEMT Broker

Should new NEMT owners take losing broker trips just to get started? Stephanie Harmon says no, and pays providers above their own quotes.

Stephanie Harmon

Private Pay

How to Grow your NEMT Business, Part 1

How do you win facility work without a contract? Derrick Edwards never asks for one, he offers a non-binding service agreement.

Derrick Edwards

Starting an NEMT Business

Becoming "That NEMT Girl"

How does a fired property manager become That NEMT Girl? Te'ya Miles bought the wrong van, wasted a year on flyers, then built a 2,000 member group.

Te'ya Miles

Starting an NEMT Business

Five Mistakes to Avoid in NEMT

What actually kills a new NEMT company? Howard Berkowitz, 35 years in transportation, points at untrained drivers and skipped market research.

Howard Berkowitz

Starting an NEMT Business

How to Set Up Your NEMT Business Structure

Should a new NEMT owner buy the van first? Willena McGee went bankrupt doing that, and now tells clients to structure for contracts first.

Willena McGee

Drivers & Staffing

How to Hire NEMT Drivers

Why do NEMT job leads go cold? Jodie Lethgo of Career Driver says Amazon is calling them too, and a lead past 12 hours is gone.

Jodie Lethgo

Operations & Dispatch

How to Scale Your NEMT Business

What does a broker's coach actually do? Phil Wilkins of Modivcare spends a day or two inside a provider's office reviewing systems and KPIs.

Phil Wilkins

Starting an NEMT Business

How to Buy a NEMT Business

Can you buy your way into NEMT? Jeffrey Hoff retired from banking, screened liquor stores and landscapers, then bought Reliant Transport.

Jeffrey Hoff

Billing & Broker Contracts

How to Negotiate with your NEMT Broker

Can you actually negotiate rates with an NEMT broker? Matt Murphy says split it into two calls and never mention rates on the first one.

Matt Murphy

Private Pay

Four Creative Ways to Boost (NEMT) Profit

Can NEMT owners cut insurance costs by choosing where they drive? Courtney Muchugu says insurers price off your trip records by town.

Courtney Muchugu

Starting an NEMT Business

The 16 Steps to Launch NEMT Operations

What does it actually take to launch an NEMT business? Ray Hagan of WellTrans runs all 16 steps, from market research to taxes.

Ray Hagan

Technology & Software

NEMT Optimized with AI - LIVE from NEMTAC 2023

Do NEMT route optimizers actually make money? Live at NEMTAC 2023, Nirav Chheda argues the real target is profit per trip, not miles.

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