We’re back to meet more of the marvelous mix of NEMT passengers in our Bambi Knows Best three-part series, Along for the Ride, dedicated to exploring the intricate world of those who rely on non-emergency medical transportation.
In this second installment of Along for the Ride, we turn our attention to ambulatory riders, those folks who possess the ability to walk and move independently or with minimal assistance of a helping hoof. While they may not require wheelchairs or other mobility aids, ambulatory passengers still rely on NEMT services to access vital healthcare appointments and services.
And just like their wheelchair-bound counterparts, ambulatory riders bring their own unique set of needs and experiences to the journey. From individuals recovering from minor to invasive surgeries to those managing chronic conditions, ambulatory passengers require the same level of care, consideration and empathy when it comes to their transportation.
As we continue to iterate to improve our aiNEMT software — care-tech for those who caretake — it's essential to understand the journey from the perspective of NEMT brokers and drivers. And because ensuring a safe and sound trip for every passenger remains our ultimate priority, we turn again to Bambi to shed some light on what you may encounter during your travels with ambulatory riders.
Caring for ambulatory passengers requires more than just providing transportation — it involves thoughtful consideration of accessibility, communication and emergency preparedness. Are pickup and drop-off locations easily accessible to individuals who might have even the slightest of mobility challenges? What condition are these riders in — even though they’re not with a wheelchair, they might need support with a walker, crutches or cane. Do you have the sufficient space in your NEMT vehicle or fleets for the extra support items an ambulatory rider might need?
Here are a few other necessary things to keep in mind when taking care of ambulatory passengers:Communication is gold: Effective communication between drivers, brokers and passengers is essential for a successful NEMT experience, and drivers should be trained to communicate clearly with ambulatory passengers to ensure their particular needs are met throughout the entire ride to their appointments. Do they need a helping hoof to embark and disembark? Will they be bringing extra equipment on (i.e. oxygen tanks, IV bags, walkers)? Will they be riding solo or with an accompanying friend like a Thumper — but rather with someone from their actual neck of the woods, not Bambi’s? Accessibility goes beyond the wheels: Accessibility doesn't end with the ride itself. It's important for NEMT providers to consider the accessibility of pickup and drop-off locations at the different medical places their passengers need lifts to.Emergency preparedness: NEMT providers should have protocols in place for handling emergencies, including medical emergencies that might arise during transport. Drivers should be trained to respond effectively to emergencies and to coordinate with specialized medical professionals when needed. Think about those folks carrying on extras like oxygen tanks and IV bags. Do your drivers know how to handle those items? They better!Always improving: The NEMT industry is constantly evolving, and brokers and providers should always make time for improving their services for everyone. Soliciting feedback from ambulatory passengers and implementing changes based on it will only enhance the overall experience for these riders.And, yep, you guessed it! There’s even more where this came from! Keep an eye out for the next installment of Along for the Ride, where we'll explore the experiences of passengers who need stretcher support — and the intricacies of providing NEMT services to this particular group of riders ready to stretch your services from A to B.
