Family Empire in Non Emergency Medical Transportation (NEMT) | NEMT Experts Podcast Episode 35

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Podcast Show Notes:

Bambi CEO Nirav Chheda talks with Jarrod Hilliard, son and protégé of Roslyn Taggart (Owner of B811 Medical Transportation), on how he has helped grow his family's NEMT business.

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‍Summary:

The podcast episode features Jared Hilliard, the son of Rosalind Tagore, discussing his involvement in his mother's medical transportation business. Jared shares his journey from being a college football player to working full-time in the family business after his uncle's illness inspired his mother to start VA 11. He talks about the roles he plays in the business, his relationship with his mother as his boss, and the rapid growth of their company. Jared also reflects on the challenges and rewards of working in the NEMT industry and his aspirations for the future, including expanding their services to include gurney and potentially helicopter transportation.

Key takeaways:

• ‍Family Inspiration: The business was inspired by the need to provide transportation for Jared's uncle, who became disabled.
• Rapid Growth: VA 11 has grown from one vehicle to five in under two years.
• Learning Curve: Jared has learned many aspects of the NEMT business, from driving to operations and scheduling.
• Family Dynamics: Working closely with his mother has its challenges, but the shared mission and strong relationship outweigh any difficulties.
• Future Aspirations: The business aims to expand into gurney and possibly helicopter transportation.

Interesting quotes:

• On Working with His Mom: "I wouldn't want to work with nobody but my mom and build this up. I have kids, build a legacy and watch her step by step."
• On the NEMT Industry: "Compared to the job I used to work at, this is a walk in the park... I'm just picking clients and dropping them off to where they need to go."
• On Learning the Business: "It's something new at least once a week... I'm learning something new every day as far as the business."
• On Client Relationships: "I try to treat them like they're your grandparents... A small hi, hello, how your day been actually means a lot to them."
• On Future Goals: "My mom wants to do helicopter medical transport... hopefully by next summer we will be having gurney transportation."

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