Reliant Transport - North Carolina's First NEMTAC-Accredited NEMT Provider Saves 6+ Hours every Day with Bambi From acquisition to industry-leading accreditation, Jeffrey Hoff transformed Reliant Transport into a gold-standard NEMT provider. Bambi’s AI-powered platform gave his team the operational edge to get there.
Company
Reliant Transport
Location
Winston-Salem, NC
Owner
Jeffrey Hoff
Founded / Acquired
Est. 2015 / Acquired 2019
Service Area
Piedmont Triad Region, NC
Specialty
Wheelchair Transport
6+ Hours Daily
Daily Staff Time Saved on Scheduling (Now 15 Min or Less)
2x Growth
Trip Volume Growth Since Acquisition
+95.8%
Operational Efficiency Increase
1st in NC
NEMTAC Accredited NEMT Provider
A Wall Street Executive Finds His Next Chapter in NEMT Jeffrey Hoff spent over 30 years in corporate finance and mergers and acquisitions where he built a career around evaluating businesses, analyzing cash flows, and structuring deals. But by 2019, Jeff was ready for something different, a hands-on business with recurring revenue, real community impact, and a recession-resistant foundation. He started working with business brokers and evaluating opportunities through his signature lens: EBITDA analysis, asset scrutiny, and market fundamentals.
Non-emergency medical transportation (NEMT) wasn’t even on his radar at first. As Jeff himself puts it: five years earlier, he wouldn’t have had the faintest idea what NEMT stood for. But the more he studied the sector, the aging population, the essential nature of healthcare access, the fragmented competitive landscape, the more the opportunity made sense. In 2019, Jeff acquired Reliant Transport, a wheelchair transportation provider in Winston-Salem, North Carolina, that had been operating since 2015. He saw a solid foundation with significant room for operational improvement and growth.
Transforming a Good Business Into a Great One Jeff didn’t just buy a transportation company, he rebuilt one. Drawing on decades of strategic planning experience, he immediately focused on three pillars: operational excellence, driver quality, and technology infrastructure.
Under Jeff’s leadership, Reliant invested heavily in driver training, putting certified trainers on staff who ride with every driver at least once per quarter to assess performance. All vehicles (Toyota Sienna Wheelchair Vans purchased from AMS Vans ) were outfitted with dual-facing cameras and telematics systems all from Samsara that monitor driving behavior in real time. Fleet maintenance schedules were tightened, with vehicles replaced on a regular cycle to keep the fleet modern and reliable.
The commitment to quality paid off in a historic way. In 2026, Reliant Transport became the first company in all of North Carolina (and #15 in the world) to earn full accreditation from NEMTAC (Non-Emergency Medical Transportation Accreditation Commission) . This was a rigorous, multi-year evaluation process that goes well beyond what most states require. Reliant’s drivers now hold certifications in First Aid, CPR, AED, Defensive Driving, NEMTAC Certified Transportation Specialist (CTS), and NEMTAC Assisted Mobility Device Securement (AMDS) in addition to completing annual HIPAA, OSHA, and other healthcare compliance coursework.
And since acquiring the business, Jeff has doubled Reliant’s trip volume, growing from a small local operator into a recognized leader across the Piedmont Triad, serving Winston-Salem, Greensboro, High Point, Lexington, and beyond.
Why Reliant Chose Bambi, And Never Looked Back When Jeff evaluated the technology stack he inherited, he knew something had to change. Manual scheduling and dispatching were eating up hours of staff time every day. Trip data input was a shortfall in their previous software, Mediroutes. That’s when Jeff found Bambi.
What used to take the dispatch team 3-4 hours for manual trip input and another 3-4 hours for scheduling is now done in 15 minutes or less with Bambi. Even with double the trip volume since acquisition, Reliant now manages the workflow with half the dispatch staff (down from 1-2 to 1/2-1 person).
Bambi’s AI-powered scheduling and dispatch platform resonated immediately with Jeff’s data-driven management philosophy. Rather than spending hours manually assigning trips to drivers, Reliant’s dispatchers could now click “Run Bambi Run” and let the platform’s AI algorithms generate optimized route assignments in seconds. The result was transformative.
“Changing to Bambi is the most impactful thing I did for my NEMT Business.” — Jeffrey Hoff
VIDEO
In addition, Bambi has significantly reduced the time required for invoicing with the interface directly to Quickbooks . What used to take days now take hours.
“Bambi removed the heavy lifting from the scheduling and dispatching workflow entirely. The platform’s intuitive interface meant the team could focus on what matters most: getting patients to their appointments safely, on time, and with compassion.” — Jose Bahena, Reliant’s dispatch manager
How Bambi Transforms Reliant’s Daily Operations Bambi’s impact at Reliant Transport touches every part of the operation from the back office to the driver’s seat. Here’s how the platform powers Reliant’s daily workflow:
AI-Optimized Scheduling and Routing: Bambi’s AI algorithms analyze trip requests and fleet availability in real time, recommending optimal driver-to-trip assignments that minimize deadhead miles and maximize the number of trips completed per shift. What once took dispatchers hours of manual work now happens with a single click.HIPAA-Compliant Facility Portals: Real-Time GPS Tracking: Once a trip is assigned, facilities can track the driver on a live map, seeing exactly where the vehicle is and when it will arrive. As Reliant’s NEMTAC accreditation page notes, this level of transparency eliminates unnecessary phone calls and keeps everyone on the same page throughout the transport process.Streamlined Driver Communication: Bambi’s mobile driver app provides turn-by-turn navigation, automated trip status updates via GPS, real-time shift confirmations, and vehicle inspection workflows — all in one place. Drivers stay focused on patient care instead of juggling phone calls and paperwork. Drivers were able to change to the new system with no difficulty.Invoicing and Billing Efficiency: With Bambi handling trip documentation, timestamps, and electronic service attestation (including GPS-verified signatures), Reliant’s billing process is faster and more accurate. Less time chasing paperwork means faster revenue collection.Operational Efficiency: How Reliant Got 6+ Hours Back Every Day When you move from manual processes to AI automation, the change is exponential.
For Reliant Transport, the daily struggle involved an estimated 6 hours of dedicated staff time just to manage trip input and scheduling (3-4 hours for manual entry, 3-4 hours for routing).
With Bambi's 'Run Bambi Run' feature, this entire workflow is condensed into 15 minutes or less meaning a reduction of at least 5.75 staff hours per day. This time saving translates to a massive 95.8% operational efficiency increase in the most critical part of their business. It allows dispatchers to focus on high-value tasks like customer service, proactive issue resolution, and managing a fleet that has doubled in size, all without increasing their team size.
Bambi is a Competitive Differentiation for Reliant The commitment to using Bambi as the operational backbone helped Reliant secure its industry-leading status.
A Tool for Accreditation: “Bambi provides us with all of the critical data needed to manage the business,” Jeffrey Hoff notes, which was essential for the NEMTAC accreditation process.Moving Beyond Shortfalls: Their previous software, MediRoutes, had significant shortfalls in scheduling and trip data input, which is why Bambi’s all-in-one platform became critical for growth.Looking Ahead: Growth, Technology, and the Future of NEMT Jeff’s story is a blueprint for NEMT Owner Solutions. He came into the NEMT industry as a complete outsider, applied disciplined financial analysis to identify a high-potential acquisition, and then systematically upgraded every facet of the operation, from driver training to fleet management to dispatch technology.
With Bambi powering the operational backbone, Reliant Transport is positioned to continue scaling across the Piedmont Triad and beyond. The combination of NEMTAC accreditation (a powerful trust signal for healthcare partners), a well-trained driver workforce, and Bambi’s AI-optimized dispatch platform creates a competitive moat that’s difficult for other providers to replicate. For Jeff, the formula is clear: invest in people, invest in process, and let smart technology handle the complexity.
“Bambi provided us with a scalable and efficient base to grow.” — Jeffrey Hoff
Watch the Full Customer Story from the NEMT Experts Podcast See why Jeffrey Hoff credits Bambi with providing a scalable, efficient base for growth: Bambi NEMT Success Story with Reliant Transport: "Bambi does pretty much all the work for us!"
VIDEO
Ready to Transform Your NEMT Operations? Reliant Transport is one of a growing number of NEMT providers who’ve made the switch to Bambi — and never looked back. Whether you’re running 3 vehicles or 30, AI-powered scheduling, dispatching, and fleet management platform is built to help you save time, grow revenue, and deliver better service to your patients and facility partners.
Frequently Asked Questions (FAQ) Q: How much time did Reliant Transport save daily using Bambi's platform?
A: Reliant Transport saved over 6 hours of daily staff time on scheduling and dispatch, reducing a process that took 6-8 hours down to 15 minutes or less.
Q: What previous software did Reliant Transport use before switching to Bambi?
A: Reliant previously used Mediroutes, which had significant shortfalls in scheduling capabilities and trip data input.
Q: What role did Bambi play in Reliant Transport's NEMTAC accreditation?
A: Bambi provided the critical data needed to manage the business, which was essential for meeting the rigorous compliance and data standards required for NEMTAC accreditation.
Company
Reliant Transport
Location
Winston-Salem, NC
Owner
Jeffrey Hoff
Founded / Acquired
Est. 2015 / Acquired 2019
Service Area
Piedmont Triad Region, NC
Specialty
Wheelchair Transport
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