NEMT Experts Podcast Episode 6: Five Tips to Lower Insurance Costs
Bambi CEO Nirav Chheda interviewed NEMT expert Evan Chambers on how NEMT companies can reduce their insurance costs. Evan is a Producer at Byars Wright and provides insurance to NEMT companies.
See the full interview at: https://youtu.be/IYQB79f2las
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Podcast Show Notes:
Key Takeaways
- Driver Hiring: Perform thorough pre-employment screening, including drug testing, background checks, and motor vehicle record (MVR) checks.
- Driver Training: Implement a structured training program that includes written and road tests, wheelchair/stretcher securement, defensive driving, proper lifting techniques (for stretcher transports), and emergency procedures.
- Technology: Invest in cameras (inward and outward-facing) and telematics (driver behavior monitoring) to deter claims, protect against frivolous lawsuits, and identify areas for driver improvement.
- Company Policy & Procedures: Establish clear protocols for safe and responsible transportation, empowering drivers to prioritize patient safety (e.g., removing pillows, ensuring proper restraint).
- Re-training: Regularly re-train all drivers and provide additional training to those identified as needing improvement.
Important Quotes
- Prevention is key: "The number one response and answer is reduce your claims. So that's the really short answer to all this."
- Invest in your people: "The good operators, the ones that don't have claims are the ones that get the best rates out there in the market."
- Safety first: "Empowering your drivers to stop the vehicle...we can't move forward until you [properly secure the patient]."
- Inspect what you expect: "Take them [drivers needing improvement] out of the line-up, put them back through the course...everyone needs to re-learn and maybe refresh every now and then."
Here are some time-stamped show notes:
00:00 Introduction
01:43 Driver hiring
03:18 Driver training
04:49 Technology (cameras, telematics)
06:24 Company policies & procedures
07:51 Re-training drivers
08:31 Conclusion
