NEMT Experts Podcast Episode 8: How to Scale your NEMT Business with Phil Wilkins of Modivcare and Bambi CEO Nirav Chheda.
Bambi CEO Nirav Chheda interviews Phil Wilkins, Modivcare's Head of Community Engagement, on his journey to Modivcare and how he mentors NEMT businesses across the country on scaling their operations.
Watch the full interview at: https://youtu.be/V-1Km1rc9EE
Please don't forget to subscribe and like NEMT Experts Podcast: https://www.youtube.com/@bambihealth
Learn more about Phil at http://philwilkins.net/
Podcast Show Notes:
- NEMT is a Strong Business Model: NEMT businesses providing 20-500 rides a day can be multi-million dollar operations. This scale offers both economic opportunity for owners and a much-needed service to the community.
- Modivcare Wants to Help You Grow: Modivcare, a major NEMT broker, has a team dedicated to helping transportation providers grow and scale their businesses. This help is free and focused on building the fundamentals needed for success.
- R.O.P.E.S. System: Phil's system for growth focuses on 5 key areas:
- Resources: Take personal and business inventory before scaling (health, finances, relationships)
- Operations: Have systems in place to measure KPIs and ensure accountability
- People: Focus on consistent communication and training
- Execution: Set clear expectations, meet regularly, and follow up on goals
- Systems: Implement and streamline processes for consistency and efficiency.
- It Starts with the Basics: Don't overlook the simple things. Even experienced operators benefit from revisiting basic business principles. Modivcare can help as an outside perspective.
- Passion is Key: Modivcare prioritizes partners who are passionate about the mission of bridging the healthcare gap. It's not just about the money.
Important Quotes
- "When you get up to 20, 30, 300, 500 rides a day doing this business, you've got a potential multi-million dollar business. That's strong. That's strong, any way you cut it. That is strong. And that's a strong story to tell." - Phil
- "...we're also bridging the economic gap when we partner with locally owned and operated transportation partners..." - Phil
- "And what are the systems that you have in place? You know, how are you going about, you know, keeping people informed and measuring your KPIs and following up..." - Phil
How to Access Help from Modivcare
If you are an A or B provider with Modivcare and have growth goals, reach out to your local leadership team and express interest in the program.
Here are some time-stamped show notes:
00:00 Introduction
01:55 Phil's background
04:07 Roles at Modivcare
07:33 Hands-on coaching transportation providers
16:21 Implementing growth systems
20:41 How to get Phil's coaching
23:42 Conclusion
