NEMT Experts Podcast Episode 21: Emotional Grit in NEMT with Marina Lofley of the NEMT Network

Bambi CEO Nirav Chheda talks with Marina Lofley, Owner/Founder of Crowned Care Transport nd the Founder of "NEMT Network", on dealing with the consistent emotional toll of transporting NEMT passengers.

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See the full interview on YouTube: https://youtu.be/UxL9bPXEmqM

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Also, available to watch on Spotify: https://bit.ly/43y8bsM
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Podcast Show Notes:

Nirav Chheda and Marina Lofley, the founder of a non-emergency medical transportation (NEMT) business and NEMT Network has a conversation about the emotional aspects and challenges of working in the NEMT field.

Key Takeaways

• NEMT professionals see the 'behind the scenes' of people's lives. Clients may be living in very difficult circumstances, such as poverty, neglect, or severe illness. This can be emotionally draining for NEMT workers.
• Emotional resilience is critical. Building relationships with clients is common in NEMT services. This can lead to feelings of connection and loss, which makes maintaining emotional control in front of clients an important skill.
• Work-life boundaries can be blurry. NEMT professionals often become involved in various aspects of a client's life and, despite good intentions, this can lead to clients taking advantage of the situation.
• NEMT isn't just medical transport. It's also critical for fulfilling the social and emotional needs of clients. Transportation shouldn't be limited to doctor's appointments; outings to weddings, restaurants, and family functions are important too.
• Accidents can happen to anyone. Many NEMT clients are younger individuals who have become disabled due to tragic accidents. Seeing the fragility of life on a regular basis is difficult and can lead to introspection about one's own mortality.

Interesting Quotes

• “...they don't realize how much that we can deal with on a day-to-day basis, especially like I was saying earlier when it comes to you never know what you're walking into in their homes.”
• “And I really emphasize this with my team is that we are there to do a job. And we're only liable to do so much. We really have to try to stay within ...our job description, but I think it's hard not to do more. “
• “I don't think it really, it doesn't really matter, the level of service. You see different situations for each one.”

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