The job it replaces
Without a connection, CTS trips mean logging into the portal, pulling the trip list and retyping every trip into dispatch: rider, pickup, drop-off, appointment time, mobility needs. Then checking back for changes. Every retyped field is a chance at a missed pickup. With Bambi connected to CTS, assignments land on the same board as every other trip you run.
What comes through
- Trip assignments (CTS to Bambi): Live. Trips CTS assigns to you arrive on your Bambi dispatch board automatically, ready to assign to a driver.
- Everything else: trip changes, rider fields and anything sent back to CTS vary by broker. Your onboarding team walks you through exactly what moves in each direction before you go live, so nothing surprises you on billing day.
What still happens with CTS
Bambi replaces the daily retyping, not your CTS relationship. Credentialing, contracting and rates stay between you and CTS.
Turning it on
Tell your Bambi onboarding team you run CTS trips. We coordinate the connection and let you know when trips are flowing. No cost to you.
If trips ever stop arriving, email support@bambi.health and our support team will check the connection.
CTS facts for providers
CTS (Coordinated Transportation Solutions) is a not-for-profit transportation management company based in Trumbull, Connecticut. It doesn't own vehicles. It contracts livery, taxi, wheelchair van, ambulance and transit operators. Providers sign in through the CTS provider portal, and new providers apply through the provider form on ctstransit.com.
Related: Broker Trip Import · Dispatch · Get Paid billing · MTM integration · CTS broker guide · All Bambi integrations
