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Live API integration
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MTM integration: your MTM trips, already in dispatch

Bambi is connected to MTM through a direct, live API integration. MTM pushes trip assignments into your Bambi dispatch board, and scheduled syncs through the day pick up updates and changes as a failsafe. Passenger details, trip times, and MTM's trip pricing come through automatically, so your team stops rekeying from MTM Link and starts dispatching.

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Connected to Bambi
Animation: new MTM trips arrive in Unassigned trips in Bambi, and the dispatcher accepts them. Nobody retypes a trip.

The job it replaces

MTM providers know the routine: log into MTM Link, work through the trip list, retype every trip into dispatch, check back for changes, and keep a spreadsheet on the side to reconcile pricing. With Bambi connected to MTM, the retyping goes away. Trips arrive with passenger details and MTM's price attached, and overnight and intraday syncs catch anything that changed.

What syncs

  • Trip assignments (MTM to Bambi): Live. Pushed by MTM, with overnight and intraday syncs as a failsafe.
  • Trip updates and changes (MTM to Bambi): Live. Synced several times through the day.
  • Passenger details (MTM to Bambi): Live. Passenger ID and name, plus date of birth and phone numbers when MTM sends them.
  • Trip pricing (MTM to Bambi): Live. MTM controls pricing, and it arrives with each trip.
  • Pickup and drop-off GPS coordinates (MTM to Bambi): Live. Exact locations, not just addresses.
  • Cancellations (Bambi to MTM): Live. Sent using MTM's defined cancellation reasons.
  • Trip completion data (Bambi to MTM): Partial. MTM accepts most completion data. A few fields, such as scheduled drop-off, aren't supported on MTM's side.
  • Export file (fallback): Live. A dedicated MTM export file, plus an MTM CSV import template.

What still happens in MTM Link

Credentialing, contracting, and rate-setting stay between you and MTM. MTM decides which cancellation reasons it accepts, and a few completion fields aren't supported by MTM's system. We walk you through exactly which ones during onboarding, so there are no surprises.

Turning it on

Have your 4-digit MTM vendor code handy and tell your Bambi onboarding team. We send the integration request to MTM, and MTM usually enables its side within a few days. There's no extra cost and no extra software.

If trips ever stop arriving, email support@bambi.health and our support team will check the connection.

MTM facts for providers

MTM (Medical Transportation Management) is a national NEMT broker, and its provider platform is MTM Link. If "MTM login" is part of your dispatcher's morning routine, this integration is the upgrade.

Running Access2Care trips? MTM acquired Access2Care's NEMT business in 2024, so those trips now come through this same MTM integration. No separate import needed.

Related: Broker Trip Import · Dispatch · MTM broker guide · All Bambi integrations

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