About this episode
Todd Northcutt has run Hadaway Transport in central Illinois on 100 percent private pay for 13 years, since writing the business plan for a high school class after an ambulance company quoted his family $800 to move his grandmother to one appointment. Giving two nursing homes their own facility login moved one of them from roughly four round trips a week to about 15 and cut the scheduling calls to one. A Broda stretcher alternative chair bought in December 2023 broke even in nine months and now runs three to four hospital transfers daily.
Key takeaways
- The facility portal won the accounts outright. Two nursing homes that had been juggling three or four transport companies handed Hadaway all of their trips once scheduling moved off the phone.
- Northcutt demoed every software vendor at the conference plus several that were not there, built pro and con sheets, and decided by November. His second-grade nephew entered two trips unaided.
- The Broda chair turns an ambulance-level passenger into a wheelchair passenger up to a 350 pound limit, cutting a hospital transfer from three staff to two and a 45 minute wait to minutes.
- He hired a longtime customer with cerebral palsy as dispatcher after driving him to roughly 20 job interviews with no offers. An Illinois agency covered nearly $2,000 of adaptive equipment.
- Northcutt is signing his first broker contract to cover Peoria, where a broker-only company folded, and says the gap between his private pay rates and broker pay shocked him.
Chapters
- 0:00 Introduction
- 0:58 Origin story of Hadaway Transport
- 3:55 Private pay business model
- 4:52 Growing trip volume with Bambi's ride-ordering portal
- 7:39 Choosing Bambi NEMT software
- 10:51 Hiring a disabled customer as dispatcher
- 13:36 Expanding the business
- 18:52 Using "No-Lift NEMT" to stand out
- 24:15 Getting involved in NEMT and business communities
- 26:45 RUN BAMBI RUN!!
