[0:02] Nirav Chheda: every week at least. Yeah. How do you filter down hundreds of these driver applicants down?
[0:13] Nirav Chheda: Yeah. It's it's crazy. Welcome back to NEM Experts.
[0:31] Nirav Chheda: I've got a rockstar NEMT business owner and Bambi customer with me today, Sam Harris.
[0:38] Nirav Chheda: Sam, how you doing, man? I'm doing well, sir.
[0:40] Nirav Chheda: How about you? Rocking and rolling.
[0:42] Nirav Chheda: Thank you for joining us. Sam, uh, I'm going to ask you a bit about how you got from zero to one with your NEMT business.
[0:52] Nirav Chheda: Um, just to quickly give the audience an overview, you operate with how many vehicles right Uh, two vehicles right now.
[1:02] Samuel Harris: And you operate where? I am in Richmond, Virginia.
[1:06] Nirav Chheda: Okay. And how long ago did you start your NEMT business?
[1:10] Nirav Chheda: On time, on target, which by the way, nice cap.
[1:13] Samuel Harris: Good swag. Thank you. Thank you.
[1:14] Samuel Harris: Yeah, we started uh about two years ago um here in Richmond.
[1:20] Samuel Harris: Uh it was kind of I'd say um um something that I always wanted to do.
[1:27] Samuel Harris: Um you know I'm a a logistician by by trade.
[1:31] Samuel Harris: Um and uh I always just kind of wanted to start my own business and um you know the transportation uh industry always felt like a good fit.
[1:48] Nirav Chheda: been operating two years now. How much revenue did you expect to make?
[1:55] Samuel Harris: Wow, that's a good question. How much revenue did I expect to make in my first year?
[2:02] Samuel Harris: Did you first year? Uh, really not a whole lot because of all of the, you know, because all the startup cost.
[2:09] Samuel Harris: Uh, I would say, 25 and maybe 30,000 for the first year.
[2:20] Nirav Chheda: Okay. And how much did you actually end up making in that first year?
[2:24] Nirav Chheda: Oh, wow. Nowhere near that, right?
[2:26] Samuel Harris: Nowhere near that. Uh, I'd probably say maybe about half of that.
[2:34] Samuel Harris: Say about half of that. Okay.
[2:37] Nirav Chheda: And in that first year, had you moved up to two vehicles yet?
[2:43] Samuel Harris: Uh, no. No. That first that first year it was just one vehicle and myself.
[2:50] Nirav Chheda: When did you get that second vehicle?
[2:54] Samuel Harris: Uh, that second vehicle uh I got that probably about Okay.
[3:06] Samuel Harris: give or take. Um, yeah, I'd say about 6 months ago.
[3:12] Nirav Chheda: How did you know it was time to get the second vehicle?
[3:21] Samuel Harris: time? Well, I I knew that it was time to get my second vehicle when I really couldn't keep up with the amount of work that I was I was getting.
[3:32] Samuel Harris: Um, you know, um, I was I was doing a lot more, um, um, work than I had anticipated and I just couldn't keep up with it.
[3:48] Samuel Harris: Um, and, uh, so I felt like, okay, now it's time to kind of step my game up and and, uh, get another vehicle.
[3:59] Nirav Chheda: Were you turning away a lot of rides?
[4:02] Nirav Chheda: And that's what made you decide like, hey, I want to keep this revenue.
[4:06] Samuel Harris: Yes. Yes. I was missing a lot of opportunities.
[4:09] Samuel Harris: Um, I felt like I was missing a lot of opportunities and um, yeah, so essentially, you know, I said, "Well, you know, I let's go ahead and and pick up another vehicle and see if we can, you know,
[4:25] Samuel Harris: see if we can go ahead and pick up some of those um some of those rides that we were losing and what where were these rides coming from and where are they coming from, right?
[4:34] Nirav Chheda: like what's your sort of mix of like brokers, private pay, like where do you what's your source of Well, uh it's a kind of a mix, right?
[4:43] Samuel Harris: It's uh it's a tossup between, you know, my uh private pay and um I've got some um small contracts with local rehab centers and um you know, I work with a um with the um Veterans Administration here in
[5:04] Nirav Chheda: in in Richmond. Okay. And so you've developed price rates for your private pay with the Veterans Association and some of your others.
[5:15] Nirav Chheda: Um, how did you develop your your price rates?
[5:20] Samuel Harris: Well, that's a really good question.
[5:22] Samuel Harris: I just, you know, kind of searched the internet.
[5:26] Samuel Harris: I looked at my uh my um and um I picked my pricing kind of like in the median, you know, I I didn't price myself at the highest and I didn't price myself at the lowest.
[5:42] Samuel Harris: I just kind of kept my prices kind of right there in the in the middle uh kind of in a sweet spot.
[5:50] Samuel Harris: Um and uh that's been pretty good for me.
[5:56] Nirav Chheda: Do you measure like how many miles a day your vehicles typically drive or you know how much it's costing you to keep a vehicle on the road for a day?
[6:06] Samuel Harris: No, not really. Not really at this point.
[6:08] Samuel Harris: Um I'm just glad to uh you know get through the day and get the rides complete.
[6:17] Samuel Harris: At this point, um I'm still, you know, kind of struggling a little bit with um you know, with personnel and uh keeping up with, you know, with the amount of um rides I'm getting.
[6:32] Samuel Harris: So, but I would, you know, eventually I would like to kind because I'm kind of driving.
[6:36] Samuel Harris: I'm still doing some of the driving myself.
[6:38] Samuel Harris: I would like to, you know, step away from that and start working on some of the u you know, some of the uh uh strategic uh parts of the business to try to, you know, really, you know, kind
[6:52] Samuel Harris: of keep up with the management part.
[6:55] Nirav Chheda: When do you think you'll sort of get to that part?
[6:59] Nirav Chheda: So, like right now it's two vehicles, you're driving one of them.
[7:03] Nirav Chheda: Do you think that when you get to a certain number of drivers and vehicles, like then you'll take a step back from Uh, yeah.
[7:12] Samuel Harris: So, uh, I'm in the process of hiring a couple more people.
[7:17] Samuel Harris: Um, and I feel like when I can get, uh, some solid individuals, I will, you know, step back and focus more on the management side of things.
[7:30] Samuel Harris: Uh, right now, um, it's just it's kind of been a struggle to find some solid, you know, some solid help.
[7:39] Nirav Chheda: Yeah, totally. I mean it that's what everyone tells me.
[7:43] Nirav Chheda: Um when you hire I mean you've hired one other driver um to drive your second vehicle.
[7:52] Nirav Chheda: How did you think about you know like how you'd pay that person?
[7:55] Nirav Chheda: Like did you just start with like a full salary upfront or you know did you do you pay by hour or how did you think about that?
[8:04] Samuel Harris: Yeah. I just I I checked around with some of my competitors to kind of see how they were paying their uh their employees and um you know I wanted to be uh competitive in my salary.
[8:18] Samuel Harris: So um you know basically I pay by the hour and um I don't pay the most but I don't pay the least either.
[8:29] Samuel Harris: I kind of, you know, found a sweet spot um in the middle there and uh I've been able to find um find [clears throat] one guy uh who is uh been working really good for me.
[8:43] Samuel Harris: Um so, um yeah, it it's been working out pretty good for me so far.
[8:49] Samuel Harris: I just need to maybe a couple more people like him, I'll be in good shape.
[8:54] Nirav Chheda: Okay. And do you already have the trip volume to be able to hire like another person like him?
[8:59] Nirav Chheda: Like are you turning away trips?
[9:01] Samuel Harris: Oh, definitely. Yeah, I feel like I could hire uh I could if I could find the right person, I could um put them to work immediately probably full time.
[9:11] Nirav Chheda: So then like the missing piece is just the driver.
[9:14] Nirav Chheda: Like do you already have like a vehicle lined up that you could Absolutely.
[9:19] Samuel Harris: Yeah, I do. Okay. Yeah. Um, pretty much I think I have the volume.
[9:30] Samuel Harris: Um, it's just a matter of finding the right person.
[9:37] Samuel Harris: Um I don't want to um um you know get another vehicle uh without finding the right people because you know if without you know without the right people you know um it doesn't matter you know how many vehicles
[9:59] Samuel Harris: you have right it's if you don't have the right people to to operate you You're you're dead in the water.
[10:08] Nirav Chheda: Yeah, exactly. How are you going about finding the right people?
[10:13] Samuel Harris: Well, you know, um word of mouth.
[10:16] Samuel Harris: Um I am um you know, searching online, you know, using some of the uh online forums.
[10:24] Samuel Harris: Um yeah, pretty much that that's about it.
[10:29] Nirav Chheda: Okay. So, let me ask you this.
[10:31] Nirav Chheda: in terms of like funding, you know, the business, especially when you were getting started, like how did you get the money, you know, for your initial vans and your initial expenses?
[10:43] Nirav Chheda: Like, did you do like bank loans or just, you know, out of your pocket?
[10:47] Samuel Harris: Yeah, it was pretty much out of my pocket.
[10:49] Samuel Harris: Um, you know, I had some money saved um um from my um my 401 and um yeah, I just took I took some money out of out of there and some of my savings and uh yeah, I just
[11:09] Samuel Harris: kind of took a leap of faith and bought a van and, you know, did all of the research uh permitting and all that jazz and made it happen.
[11:25] Nirav Chheda: Nice. So now it's happening. Um you're servicing Richmond, Virginia.
[11:32] Nirav Chheda: Let me ask you about the actual operations.
[11:34] Nirav Chheda: So like what area generally do you cover with your two vehicles right now?
[11:40] Samuel Harris: Yeah, it's generally uh the Richmond uh city area.
[11:45] Samuel Harris: Um, I would say uh a 50-mi radius uh around the river city.
[11:51] Samuel Harris: Um, it's um uh, Henrico, um, Gland, um, Petersburg, just, you know, there's 50 a 50 mile radius around around And you're able to cover that 50 mile radius with your two vehicles.
[12:13] Samuel Harris: Yeah. But yeah, uh I am.
[12:15] Samuel Harris: But most of the work is is pretty much within the city limits.
[12:20] Samuel Harris: Every now and again, you know, we'll get some trips um out outside of the city, but most of our work, I'd say probably 90% of the work is within the city.
[12:31] Nirav Chheda: Okay. So, do you think, you know, when you're getting on new clients who are sending you trips and you know where the trips are going to be, how do you sort of strategically think about like, hey, I've got
[12:42] Nirav Chheda: two vehicles. Can I cover this area?
[12:45] Nirav Chheda: Like where do you keep your vehicles overnight?
[12:47] Nirav Chheda: And how do you accept trips knowing that they're going to be in different places?
[12:52] Samuel Harris: Well, uh the other guy that I work with um he keeps the vehicle at his place, which is on the um on the eastern side of the city and I'm on the western side of the city.
[13:07] Samuel Harris: So, uh, any trips that are kind of over on that side, you know, I kind of push push to him and, uh, the trips that are closer to me, you know, I go from there.
[13:22] Samuel Harris: And then of course, you know, Bambi's uh um artificial intelligence kind of helps guide us uh throughout the day on which um which trips uh are assigned to each one of us.
[13:38] Samuel Harris: I mean, essentially, it kind of helps us figure out um um um which trips we should have between us.
[13:50] Nirav Chheda: Well, Sam, you just hit on one of my favorite topics.
[13:53] Nirav Chheda: [laughter] Um, you became a Bambi customer.
[13:58] Nirav Chheda: It was about three months ago, right?
[14:00] Nirav Chheda: Mhm. Yep. So, for the past six months, you've been operating with two vehicles.
[14:06] Nirav Chheda: Those first three months was without Bambi.
[14:11] Nirav Chheda: This latter three months has been with Bambi.
[14:14] Nirav Chheda: What's sort of been like, you know, sort of the concrete dis difference for you in terms of like how much more efficiently you're be you're able to schedule your trips and do your routes for the day like before
[14:26] Samuel Harris: and after Oh yeah, definitely has been an improvement.
[14:31] Samuel Harris: Um um certainly with the billing that's been major improvement with the billing uh just kind of keeping up with um you know who um who owes what and uh and how much they owe.
[14:50] Samuel Harris: You know different vendors we have different prices for different vendors.
[14:54] Samuel Harris: So um Bambi has been able to kind of streamline that whole process.
[14:59] Samuel Harris: So that cuts down on, you know, the amount of time that um that that it takes to kind of um work up the what else?
[15:12] Samuel Harris: Uh as far as scheduling goes, yeah, you know, um the import tool that Bambi has that man, that that's been awesome.
[15:22] Samuel Harris: You know, we uh super simple.
[15:24] Samuel Harris: We just take the Excel um plug in the um the trips uh import it into Bambi and you know we're able to just kind of uh point and click and you know it pretty much does all the work
[15:45] Samuel Harris: you know and uh and uh you know myself and my guy we get our schedule and we're able to kind spend the day getting the work done and um at the end of the day when I have to
[16:01] Samuel Harris: kind of tally things up, it just takes me half the time or probably even, you know, probably more than that probably or less than that rather um um to to get everything kind of squared away.
[16:16] Samuel Harris: So, it it's really been super helpful.
[16:21] Nirav Chheda: Can you give me the actual numbers though, Sam?
[16:24] Nirav Chheda: So, you're saying it takes you less than half the time now that you're using Bambi, like all these manual processes, right?
[16:29] Nirav Chheda: Like, how much time per day were you spending before and like how much time per day would you say you're spending now?
[16:36] Samuel Harris: Okay, so let me see. Um, uh, I would say I do every Okay, so I turn in my weekly.
[16:54] Samuel Harris: Okay. Uh, and so that task would probably take me I would, you know, I would wait until the end of the week to kind of consolidate all of my invoices and that would probably take me right?
[17:20] Samuel Harris: Um Um, if I was lucky, right?
[17:24] Samuel Harris: Uh sometimes at the end of the day I would I would try to do a little bit, you know, if I if I was up to it, but um a lot of times because I was driving all day,
[17:34] Samuel Harris: I just wasn't really up to it.
[17:36] Samuel Harris: But generally speaking, I would wait until the end of the week um the weekend um and it would take me probably four or five hours to kind of get everything uh fixed up uh with Bambi, man.
[17:53] Samuel Harris: um maybe 30 minutes, you know, something like that.
[18:00] Samuel Harris: I mean, it it's pretty quick.
[18:03] Samuel Harris: It's pretty quick. I mean, it's pretty quick.
[18:08] Samuel Harris: Yeah, [laughter] I love it. Yeah, it it's a good it's definitely a good program.
[18:13] Samuel Harris: I appreciate it. It's it's it's solid.
[18:18] Nirav Chheda: No doubt about it. Can you tell me about the scheduling piece?
[18:22] Nirav Chheda: So you got two vehicles. Um you used to manually decide which drivers getting which trips per day.
[18:29] Nirav Chheda: Now with the run Bambi Run, what's the concrete difference you're seeing?
[18:35] Samuel Harris: Yeah. So before um I just before I was kind of using this bad boy, right?
[18:42] Samuel Harris: I mean I it was just you know a book and I would you know take a phone call you know write it in my book and then you know decide okay uh okay look at the map and say
[18:56] Samuel Harris: okay um you know my my guy's name is Messiah okay Messiah you get this one I'll get this one and then we'll just I just kind of you know try to figure it out the best that I could
[19:08] Samuel Harris: um um but now of course you know with the import tool.
[19:13] Samuel Harris: It it takes zero time basically.
[19:18] Samuel Harris: Um so um I don't know what it did I answer the question.
[19:25] Samuel Harris: I mean it's super quick. Yeah.
[19:29] Nirav Chheda: So you click run Bambi run, right?
[19:32] Samuel Harris: Yeah. Yeah. Most of the time I click run Bambi Run.
[19:35] Samuel Harris: Sometimes I just manually assign, you know, um depends, you know, cuz sometimes uh some of the um some of the trips um um well, one of my vans is a two wheelchair van, right?
[19:58] Samuel Harris: And I can get two uh two wheelchairs in that van.
[20:03] Samuel Harris: And so I will manually assign you know I will manually assign those trips um um for you know for that uh for those assignments essentially.
[20:16] Samuel Harris: Um so most of the time I use run bambi run but on occasion I will manually assign trips to myself or to Messiah.
[20:25] Samuel Harris: Uh but it I mean it gives me the option to to do to do either.
[20:30] Nirav Chheda: Yeah. Let me switch gears a bit and ask you about your vehicles.
[20:35] Nirav Chheda: So, you've got one vehicle that can hold two wheelchairs at a time, right?
[20:41] Nirav Chheda: And what about your other vehicle?
[20:43] Samuel Harris: The other vehicle is a uh a minivan.
[20:46] Samuel Harris: It's a wheelchair accessible uh minivan.
[20:49] Nirav Chheda: Okay. So, how did you think about deciding on these vehicles to purchase?
[20:55] Samuel Harris: Well, it it's kind of funny.
[20:57] Samuel Harris: Um, so my the first vehicle that I purchased was the uh Ram ProMaster.
[21:05] Samuel Harris: It's a 1500 Ram ProMaster and it was uh already kind of outfitted for this type of business.
[21:16] Samuel Harris: Um, and it just gave me a lot of options.
[21:19] Samuel Harris: I could move, you know, I could move the seats around.
[21:23] Samuel Harris: I uh I could take them out, add more seats.
[21:26] Samuel Harris: it just it, you know, it just gave me a lot of options.
[21:30] Samuel Harris: And so I felt like, okay, well, it was so customizable um that if I needed to change things up, I felt like, okay, this could work for me, right?
[21:45] Samuel Harris: Um and it has worked out pretty good.
[21:49] Samuel Harris: Um because the VA on occasion will need uh will will will need uh a high capacity um um um transport or two wheelchairs at a time.
[22:06] Samuel Harris: you know, um there's a um like a veteran's home near the veterans hospital and uh instead of making two trips for vets, we just load up, you know, we load the van up with two wheelchairs and we can
[22:26] Samuel Harris: get, you know, we can get um you know, both um both clients done in one trip And so there's a there's quite a bit of that.
[22:38] Samuel Harris: Or, you know, a lot of these guys have like larger wheelchairs that just can't get in a normal, you know, minivan.
[22:45] Samuel Harris: They might be a little bit taller or, you know, motorized um that they just can't get in a normal minivan.
[22:52] Samuel Harris: And so the uh the high capacity uh van that I have works out works out really good.
[23:00] Samuel Harris: Um so um that was the first van that I got.
[23:04] Samuel Harris: Uh the second van that I got was uh was a minivan uh Toyota Sienna uh rear entry and uh that is also worked out really good because that that van has a little bit wider uh ramp and yeah
[23:25] Samuel Harris: I mean and it's a it's a very reliable solid vehicle and I've I've been really happy with it.
[23:32] Nirav Chheda: Okay. So, these vehicles, they give you a lot of flexibility in handling different kinds of wheelchairs of different sizes, customers.
[23:42] Nirav Chheda: Um, how how is your mix of customers?
[23:45] Nirav Chheda: You mainly do wheelchair passengers, right?
[23:48] Samuel Harris: Yeah. Well, it's a it's probably a 50/50 mix between ambulatory and and Okay.
[23:55] Nirav Chheda: and the passengers that you actually transport.
[23:59] Nirav Chheda: Um, like have you dealt with like, you know, upset passengers or passengers that are difficult or is it pretty smooth across the board?
[24:10] Samuel Harris: Yeah, for the most part, most of my clientele are very, you know, very pleasant to work with.
[24:15] Samuel Harris: Um, initially when I started the business, um, I, uh, work with some, some discharge clients who, uh, were coming from, um, um, I guess like bar fights and things of that nature, um, every now and again who were
[24:34] Samuel Harris: a little belligerent, but, uh, you know, nowadays I'm working with veterans and people from, uh, rehab centers and, Um, they're very pleasant.
[24:47] Samuel Harris: I rarely have any problems. They're very good good clients.
[24:52] Samuel Harris: Okay. Nice. Nice. Um, in fact, I'm I really am looking I really want to get another vehicle.
[25:02] Samuel Harris: Uh, I think I'll have the volume um, you know, with the VA.
[25:07] Samuel Harris: Uh, I just, you know, my main thing is just finding some solid help, man.
[25:13] Samuel Harris: really that's just the biggest thing I you know I got to find some people to run it you know I can I can only do so much you do you interview drivers like regularly and like none of them
[25:28] Samuel Harris: meet the mark is that what it is well um I had another person and they told me that they you know they told me that they wanted to work full-time I had them for about I don't know probably
[25:47] Samuel Harris: about 3 weeks and [clears throat] I never got a full week out of them and it was always every every week it was something you know and then finally I was like forget it I'll just get back on
[26:00] Samuel Harris: behind the wheel you know and it was just stressing me out you know it was just constantly I was on the phone with them trying to figure stuff out and I couldn't get him to, you know, make any
[26:14] Samuel Harris: decisions on anything. It was just a nightmare, man.
[26:17] Samuel Harris: So, um, I'm back behind the wheel now.
[26:22] Nirav Chheda: So, was it like when he or she did drive, like it was good, but you just couldn't rely on that person to be driving when you needed.
[26:32] Samuel Harris: Right. Right. It was always it was always something, you know, some excuse, you know.
[26:42] Samuel Harris: You know, it was the person came highly recommended.
[26:46] Samuel Harris: Um and um I probably leaned on that recommendation more than I should have, you know.
[26:56] Samuel Harris: Um and uh you know, I didn't probably vet that person.
[27:02] Samuel Harris: um um um more than I I should have really.
[27:09] Samuel Harris: I just kind of went off the recommendation because I know the person and I gave it a try and you know maybe the first few days it worked out pretty good.
[27:19] Samuel Harris: Then then it just started to kind of go downhill, you know, strike one, then strike two, then strike three, and it was like, uh, you know, so anyway, um, I think I found another person.
[27:35] Samuel Harris: Um, but, uh, we're still kind of in doing the, uh, whole background um, uh, investigation.
[27:45] Samuel Harris: And we're going through the whole Veraricore background, MVR, urine analysis at this point.
[27:53] Nirav Chheda: So, how much does that cost you to do all that background?
[27:56] Samuel Harris: Uh, I think I think that's like a I think it's like a 100 bucks, 120 bucks, something like that per person.
[28:05] Nirav Chheda: You're um using like indeed.com and job boards like that to put out your driver job posting.
[28:12] Nirav Chheda: Yeah. Yeah. Indeed. Okay. Like, are you getting a lot of Oh, yeah.
[28:18] Nirav Chheda: Like a ton. Like, how many week?
[28:23] Samuel Harris: Well, I mean, I I unpaused my uh ad and I don't know, probably a hundred applicants every week at least.
[28:42] Samuel Harris: Yeah. I mean it it's like I mean it just blows up, right?
[28:49] Samuel Harris: And then I just have to stop it because my email is just going crazy, you know?
[28:55] Samuel Harris: Um and I just have to stop it.
[29:01] Samuel Harris: You know what I'm saying? And then it of course I just have to, you know, kind of take my time to kind of go through these things.
[29:08] Samuel Harris: And then, you know, it's just kind of like I don't even know where to start really, you know, it's just overwhelming.
[29:17] Nirav Chheda: How do you filter down hundreds of these driver applicants down?
[29:24] Samuel Harris: Yeah. It's it's crazy. So, the the How do you do it?
[29:30] Samuel Harris: Well, the lady that I'm looking at now, she worked for uh the company that I used to uh that I was a sub under, and I actually know her.
[29:42] Samuel Harris: Um she was a driver um you know, she she was a driver uh for for the company um that I used to work with and I recognized her.
[29:55] Samuel Harris: Um and so, you know, I've seen her out there driving.
[29:59] Samuel Harris: I know she she comes to work.
[30:03] Samuel Harris: You know what I'm saying? She's a is a regular driver and she comes to work.
[30:08] Samuel Harris: So I know she she works for sure.
[30:11] Samuel Harris: Um and um so I thought about I said, "Okay, I'll give her a try." So that's who's kind of going through the process now.
[30:21] Nirav Chheda: I'm going to switch gears back a bit to Bambi.
[30:25] Nirav Chheda: Um So you've been on Bambi three months.
[30:29] Nirav Chheda: Can you tell me about the onboarding experience with Bambi?
[30:32] Nirav Chheda: Like how fast was it to get up and running?
[30:36] Nirav Chheda: Uh super fast, super easy. Um how much time did it take like in minutes.
[31:01] Samuel Harris: It was pretty easy. Yeah. I mean, all these other programs, you know, I worked with another program before uh Bambi because, you know, I was a sub of a sub uh and you know, it was, you know, I'm
[31:18] Samuel Harris: not going to mention the name of the company, but uh it was it was kind of difficult to kind of figure that one out.
[31:25] Samuel Harris: Um, but uh, Bambi is like super intuitive, you know?
[31:32] Samuel Harris: It was like a really easy layout.
[31:35] Samuel Harris: Um, all the buttons are clear.
[31:38] Samuel Harris: You know what they mean when you see them.
[31:41] Samuel Harris: Um, there's not a whole lot of nonsense going on in the background, a whole lot of extra stuff.
[31:50] Samuel Harris: It's it's it was pretty simple.
[31:52] Samuel Harris: And then two, um, the customer service of course is like what sold me on it, right?
[31:57] Samuel Harris: I mean, you guys are like super responsive.
[32:00] Samuel Harris: When I did have a question, it was like boom, immediately, you know, you guys were there and I don't care like what time of the day or night.
[32:13] Samuel Harris: That's what really sold me on it, man.
[32:15] Samuel Harris: I mean, I think I saw Yeah, I saw one of your um your um uh videos, right?
[32:23] Samuel Harris: And I said, "Okay, well, let me kind of see what's going on.
[32:27] Samuel Harris: Let me see uh let me ask you a question or two." Uh and I think I sent you an email or uh something like that.
[32:35] Samuel Harris: And I mean, like 10 minutes after I sent that email, I got a response.
[32:41] Samuel Harris: And I think it was like 10 o'clock at night, something like that.
[32:46] Samuel Harris: And I was like super surprised.
[32:48] Samuel Harris: And uh and from that point on, man, we I mean, it's it's been great really.
[32:55] Samuel Harris: Um and so um the customer service is like A1.
[33:01] Samuel Harris: I mean, that's I've not seen anything like it, man.
[33:05] Samuel Harris: I mean, that's really that's that's the selling point there, man.
[33:09] Samuel Harris: Right there. That's the That's the selling point right there is the customer service.
[33:15] Nirav Chheda: It was the MJ Reliable video that you saw, right?
[33:18] Nirav Chheda: That's how you found out about us.
[33:20] Samuel Harris: Uh yeah, that's what it was.
[33:21] Samuel Harris: Yep. Sure was. Yep. I saw that video and I said, "Okay, well, let me I can't remember what questions I had, but uh I got the information from that video and I think I sent you an email and
[33:35] Samuel Harris: like 10 or 15 minutes later, man, you you responded and I was like, "Wow, I was I was impressed." And then um [clears throat] and I want to say, you know, we you know uh we did a quick
[33:52] Samuel Harris: demo and uh yeah, I mean it was it was super easy and um you know, we've been we've been using the product every s ever since.
[34:04] Samuel Harris: It's it's it's been solid. I've been really happy.
[34:08] Samuel Harris: I've been really happy with it.
[34:09] Samuel Harris: And uh and um you know and wherever I go, anybody ask me about what kind of software I use, I tell them, you know, Bambi, this is it's good stuff.
[34:22] Samuel Harris: All right, cool. How how is business, man?
[34:27] Nirav Chheda: Business is good. We're getting new customers like every week.
[34:30] Nirav Chheda: All this all these videos we're putting out on social media, it's really working.
[34:35] Nirav Chheda: like people are learning about us and people are coming directly to our website signing up same way as you did like you know hey you know like submitting the form on the website call them up now we have
[34:47] Nirav Chheda: I don't know if you've met Courtney she's our new head of customer success oh yeah yeah so she um is like sort of onboarding customers now and she's our most of our customers like point of contact um so
[35:01] Nirav Chheda: it's just like you know they come in through the website I show them the demo they sign Courtney onboards them, helps them, and just like every week we're getting more customers now.
[35:11] Samuel Harris: So That's good stuff, man. That's good stuff.
[35:17] Samuel Harris: Well, don't forget the small guys, man.
[35:20] Samuel Harris: Don't [clears throat and laughter] forget us little small guys out here.
[35:22] Nirav Chheda: Hey, man. You are you are the backbone of Bambi.
[35:25] Samuel Harris: That's right. That's right. Don't forget You got my phone number anytime, man.
[35:31] Samuel Harris: Okay. All right. Cool. That's my promise.
[35:33] Samuel Harris: Cool. Cool. I don't know too many CEOs, man.
[35:38] Nirav Chheda: You don't need to know too many.
[35:39] Nirav Chheda: You just need to know this one.
[35:41] Samuel Harris: I hear you. That's what's up.
[35:42] Nirav Chheda: Okay, I got it. Yeah. Run, Bambi, run.
[35:47] Samuel Harris: Oh, yeah. Run, Bambi, run. No doubt.
[35:49] Nirav Chheda: No Nice. Awesome.
