About this episode
Adham Harb, operations manager at CareTrips in Dallas, Texas, was hired as a dispatcher, was running dispatch alone by his third day, and had the operations job before his first year was out, with weekly intake errors down from 27 percent of trips to roughly seven. He moved the fleet off RoutingBox to Bambi on February 26, uploaded a year of trips from an Excel sheet, and now releases driver schedules by 4 p.m. instead of hand-assigning 150 to 200 trips a day. Seven new drivers and 4 a.m. hospital discharges added 40 to 45 daily trips.
Key takeaways
- Intake was making errors on 27 percent of trips a week, including missing room numbers, oxygen levels and isolation precautions. Harb set a 5 percent ceiling and the rate now runs near 7.5.
- CareTrips launched Bambi on February 26 after RoutingBox, uploaded a full year of trips from Excel, and now posts next-day driver schedules by 4 p.m. so drivers leave knowing their route.
- A personal connection with a Medical City director named Sherry opened the hospital's locations across Texas, and CareTrips is paid automatically on that contract rather than chasing it.
- Hiring seven to eight more drivers let CareTrips accept hospital discharges from 4 a.m. to 8 p.m. rather than only after 2 p.m., which is what won those contracts.
- Drivers are routed city by city in a line and spun back home rather than crossing an empty van across Dallas. One sent to Louisiana completed four trips on the way back.
Chapters
- 0:00 Introduction
- 0:58 Adham's entry into managing a NEMT business
- 3:08 Bambi drives efficiency
- 7:04 How CareTrips operates
- 13:40 Bambi live dispatch calendar of CareTrips
- 16:27 CareTrips' expansion plans
- 19:32 CareTrips' winning company culture
- 26:31 RUN BAMBI RUN!!
