About this episode
Julian Ssemalulu runs Bellshan Homecare out of Silver Spring, Maryland, five years into home care and adding roughly five vehicles a year, and he had already canceled RouteGenie before finding Bambi because a month in his team still could not work it. The change he names first is the facility account: a booker who used to submit about 20 trips at a time through his website, which he then rekeyed into dispatch, now enters them herself. He dispatches once at night, clones repeat trips in about 30 seconds, and pays per vehicle in service rather than per contracted vehicle.
Key takeaways
- The facility account killed double entry. A booker submitted about 20 trips at a time through the website and Ssemalulu rekeyed every one into dispatch. She now enters them directly.
- A friend's dispatcher was still sending trips by text message a month into RouteGenie, where a driver had to sign a vehicle out before a shift appeared. That company switched after an hour long demo.
- Cloning cuts a repeat trip to roughly 30 seconds: duplicate, change the date and time, send. He also types a facility name instead of a street address and lets the system resolve it.
- Billing follows vehicles actually in service. Ssemalulu says his prior vendor charged the full contracted count whether the vans ran or not, and priced every add on at $200.
- Onboarding was one session with Courtney covering trip entry, tags, dispatch and admin accounts, and he was running the next day. He credits his own IT background for the speed.
Chapters
- 0:01 Cold open: dispatch once, then get on with the day
- 0:17 Facility accounts replace 20 trips of double entry
- 1:21 What the time savings actually add up to
- 2:03 One month in, and why RouteGenie got canceled first
- 2:41 A friend's dispatcher, still working off text messages
- 4:08 Software you use versus software you have to study
- 5:17 Onboarding in a day with Courtney
- 8:59 Referring a seven vehicle operator
- 9:34 Cloning a repeat trip in 30 seconds
- 10:09 Paying per vehicle instead of per contract
- 13:06 Reassigning trips from a tablet in the field
- 17:02 Silver Spring, Maryland and five vehicles a year
