About this episode
Jim Haubrick, Lori Haubrick, Dallas Haubrick, and Maddie Haubrick run Servant's Heart in Prescott, Arizona, a company Jim bought out of bankruptcy in July 2016 with three vans and has grown 750 percent since 2017. Eight family members and about 18 employees now run roughly 10 vehicles a day, with stretchers making up 50 to 60 percent of runs and four to five stretcher vans running morning to night. They replaced a desk buried in faxes with facility self-ordering, targeting 80 to 90 percent of trips entered that way, and buy vans opportunistically, including one for $8,000 in a $22,000 to $32,000 used market.
Key takeaways
- Jim bought a bankrupt three-van operation in July 2016, kept the old company's phone number because the marketing was already paid for, renamed it Servant's Heart, and reintroduced it facility by facility.
- Stretchers are 50 to 60 percent of runs. Facilities own vans but will not train staff on stretcher transfers, so Servant's Heart sells door-through-door moves that go bed to bed.
- Driver capability limits, such as a 150 pound cap or stretcher assist but not a solo stretcher, are stored in dispatch so the optimizer never hands a driver a trip they cannot work.
- Vans arrive by chance offer: $8,000 from a man at the post office, and a van plus two Priuses for $18,000 from a taxi company shutting down. One van has 560,000 miles.
- Jim and Lori are handing the company to Dallas and Maddie after a transition running a couple of years, and the family already ran dispatch remotely from Yosemite while new office staff covered.
Chapters
- 0:00 Introduction to the Haubrick family & Servant's Heart
- 0:49 The founding story: From bankruptcy to 12 vehicles
- 2:35 Turning "shambles" into a mission-driven brand
- 5:30 Achieving 750% growth in Arizona [] - Running a business with 8 family members ("Nepotism at its finest")
- 10:00 Scaling with Bambi: Solving the "paper fax" nightmare
- 15:20 How facility users can book their own transports
- 18:04 Specialized services: The high demand for stretcher transports
- 20:04 Long-distance stories: Transporting a client to New York
- 24:45 The "God-driven" strategy for finding vehicles
- 29:15 Running a business remotely (from Yosemite!)
- 32:30 Advice for new NEMT owners: Pearls of wisdom
- 37:00 The importance of hiring "servant-hearted" drivers
