When Software Gets Out of the Way, NEMT Takes Off | NEMT Experts Podcast Episode 84
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Bambi CEO Nirav Chheda gives a speaker presentation at the NEMTAC 2025 conference, explaining how NEMT businesses can easily save $13,500 annually and unleash themselves for growth by simply choosing the right software to run their businesses.
Top 3 Takeaways
1. Simple Software Saves Real Money Operators lose over $13,000 a year in wasted staff time by using complex dispatch tools. Nirav breaks down how friction (like taking 2 minutes to activate a will-call trip) adds up fast — and how intuitive design can eliminate this.
2. Stop Babysitting Bad Software If your dispatch system needs training manuals, it’s the software’s fault — not yours. Good tech should work like an iPhone: no manual needed. "If your team needs constant training to use the tool, you're paying them to babysit it."
3. Talk to Real Users, Not Sales Reps Before choosing software, talk to actual users, especially those who’ve switched platforms. Avoid flashy booths and buzzwords like AI unless the solution truly works in the field — where it counts.
Top 3 Quotes from Nirav Chheda
“If anyone uses the word training at you, the problem is with them, not with you.”
“You’re paying someone to babysit your dispatch software like it’s a child.”
“Nobody trained you to use your iPhone. That’s how your NEMT software should work.”
