Who needs to know where the ride is.
In a PACE program, a late van affects the clinic, the center and the family. Everyone should see the same status.
Dispatch sees every van
Fleet HQ shows every vehicle, its ETA and its driver's status on one live map.
Find any participant fast
Type a participant's name and Bambi shows which van they are on and where the trip stands.
Departments see their requests
Staff who requested a ride see its status and can follow accepted trips on a live map.
Caregivers get a link
Participants and caregivers can follow the van from a texted link, no app needed.
One live board for dispatch.
Fleet HQ shows every van on a live map with real-time ETAs and driver status. Drivers tap each status in the Driver App (en route, on location, transporting, complete), and the board updates as they go.
Search for a participant by name to see which van they are on and whether the trip is on its way, picked up or done.
Clinicians stop calling to ask.
Department staff who request rides through the Facility Portal see the status of those trips and can follow accepted trips on a live map. The audiologist waiting on a 10:30 appointment can check instead of calling.
Wirter Mangrum at myPlace Health put it this way: departments go to the portal for that information instead of bogging down the dispatch staff with calls.
Families can follow the ride too.
With Where's My Ride, a participant or caregiver gets a link that shows the van on a live map from the moment the driver is en route. It opens in any phone browser and closes when the trip is complete.
Fewer "where is the van" calls reach your team, and families feel more confident about the ride.
What mattered most to us wasn’t perfection, it was progress. Seeing consistent improvements and real support made us feel like we finally had a partner.
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Frequently Asked Questions: PACE Ride Visibility for the Care Team
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