We need some people to pay for all the hard work you and your team are doing. Let's set them up and customize their pricing schemes to optimize your operations.
Note: If not specified, this payer will use organizational defaults.
Navigate to “Payers on the top navigation and then tap the “Add a Trip” button on the top right of the navigation menu.
Create Display Name (Required)
Create Alternative Name
Complete Basic Information
Payer Type:
Broker: NEMT Broker for Public Insurance
Insurance: Private Insurance
Private/Invoice: Private Healthcare Facility or Organization
Website
Phone Number
Email
EIN / Tax ID
External Id
Activate Payer: Is this payer active?
Tap the “Next” button to continue.
Complete Billing Information
Billing Contact Name
Billing Address: Start typing and select an address
Billing Phone Number
Billing Email
Invoice Due After (Days)
Payment Methods
Add a new credit card
Note: Credit Card will require credit card number, expiration date, security code and billing address.
Customize Payer Specific Settings: If not specified, this payer will use organization defaults
Default Trip Address
Multi-loading Configuration
Multi-loading Toggle: Enable Multi-loading
Enable Multi-Loading with Select Payer.
Required Signatures
Driver on Pickup
Driver on Dropoff
Passenger on Pickup
Passenger on Dropoff
Pickup/Dropoff Times
Pickup Early (minutes)
Pickup Late (minutes)
Appointment Early (minutes)
Appointment Late (minutes)
Will-call Early (minutes)
Will-call Late (minutes)
Notes Options
Dispatcher Notes: ONLY viewed by Dispatcher and Admin.
Admin Notes: ONLY viewed by Admin
Tap “Save”
Note: Payers can be Viewed/Edited or Marked Inactive by Tapping the “three dots” on the right side of the row.
2.5.2 Add a Pricing Scheme
Note: Payers must have a payer profile before a pricing scheme can be assigned to them.
Navigate to “Pricing” on the top navigation and then tap the “Add Pricing Scheme” button on the top right of the navigation menu.
Complete Scheme Base Configuration
Create Pricing Scheme Name
Select Payer(s) for Pricing Scheme to be available for.
Select Space Types for the pricing scheme will apply to.
Start Date (Required): When the pricing takes effect.
End Date (Required): When this pricing deactivates.
Note: For the end date, if this pricing is only going to last for a certain period (say a year end contract) then enter the last date that it will be active; otherwise simply enter a date far in the future (e.g. 01/01/3000) to make it effectively open-ended.
Tap “Next” to Continue
Complete Pricing Scheme
Base Fee: Enter the base fee that will be charged per trip.
Minimum Trip Price: Enter the minimum price that will be charged per trip.
Mileage Rounding: To the nearest measured mileage.
Do not round
Round up
Round down
Nearest whole number
Loaded Mileage Rate: Enter the rate per mile for loaded miles.
Loaded Free Miles: Enter the number of loaded miles that will be free of charge.
Long Distance Mileage Rate: Enter the rate per mile for long distance miles.
Long Distance Start: Specify the minimum number of miles required for the long distance rate to apply.
Unloaded Pickup Mileage Rate: Enter the rate per mile for unloaded pickup miles (distance from HQ to pickup).
Unloaded Free Miles: Enter the number of unloaded pickup miles that will be free of charge.
Unloaded Return Mileage Rate: Enter the rate per mile for unloaded return miles (distance from dropoff to HQ).
Unloaded Return Free Miles: Enter the number of unloaded return miles that will be free of charge.
Wait Time Rate: Enter the rate per unit of waiting time.
Wait Time Period: Specify the period in minutes used to calculate the wait time rate.
Ex: $20 per 15 minutes.
Wait Time Free Minutes: Enter the number of wait time minutes that will be free of charge.
Late Cancellation Fee: Enter the fee charged for cancellations made after the allowed period.
Late Cancellation Time Window: Specify the number of minutes before the scheduled pickup time within which cancellations are considered late.
Select Late Cancellation Fee Type:
Flat Fee
Percentage of Trip Cost
No Show Fee: Enter the fee charged for no shows.
Select No Show Fee Type:
Flat Fee
Percentage of Trip Cost
After Hours Fee: Enter the fee for trips that occur outside of regular business hours.
Business Hours Start: Specify the time before which trips are considered to be after hours.
Business Hours End: Specify the time after which trips are considered to be after hours.
Holiday Fee: Enter the fee for trips that occur on holidays.
Observed Holidays: Select the holidays to which this pricing scheme will apply.
Weekend Fee: Enter the fee for trips that occur during weekends.
Stair Fee: Enter the fee charged for trips involving stairs.
Stair Fee Minimum Steps: Specify the minimum number of steps required for the stair fee to apply.
Stair Fee Type:
Flat Fee
Rate (by Number of Stairs)
Wheelchair Rental: Enter the fee for providing a wheelchair.
Oxygen Fee: Enter the fee for providing oxygen during transport.
Additional Attendant Fee: Enter the fee for each additional attendant required.
Additional Passenger Fee: Enter the fee for each additional passenger.
Bariatric Passenger: Enter the fee for transporting bariatric passengers.
Infectious Disease Fee: Enter the fee for transporting passengers with infectious diseases.
Same Day Booking Fee: Enter the fee for same day bookings.
Note: You can Update these Pricing Schemes anytime:
Tapping the “Edit” Pencil icon for any listed Pricing Scheme
Tapping “Copy” icon for any listed Pricing Scheme
Tapping “Delete” icon for any listed Pricing Scheme
