3.2 Trips

3.2.1. Adding Trips

1. Add Trip:  “Add a Trip” on the top right of the navigation menu.
2. Passenger: Find Passenger or add a new one. (Required)
   Start typing the passenger's name in the search to the left
   
   1. If the passenger exists, click to select
   2. If the passenger is not found, click the "Add ..." option and fill out the passenger form as normal
3. Payer: Select a payer (Required)
4. Toggle Link Passenger to Payer
   
   
   
   1. If checked, the passenger will be available to facility users with access to this payer.
5. Select Transport Type
   
   1. Ambulatory Load / Unload: Passenger is able to walk.
   2. Broda Chair Load / Unload: Specialized wheelchair.
   3. Geri Chair Load / Unload: Basic Geriatric chair.
   4. Stretcher Load / Unload: Stretcher Cot.
   5. Wheelchair Load / Unload: Basic wheelchair.
   6. Wheelchair XL Load / Unload: Extra-Large or Bariatric wheelchair
6. Select a service Type:
   
   1. Curb to Curb: Passenger is picked up at the curb and dropped off at the curb.
   2. Door to Door: Passenger is picked up at door and dropped off at door.
   3. Door Through Door: Passenger is met inside pickup location (if necessary) and dropped off inside destination (if necessary).
7. Provide Wheelchairs? Does the passenger need the driver to provide a wheelchair?
8. Attendants Needed
9. Additional Passengers
10. Infectious Disease Toggle
11. Oxygen Required Toggle
    
    1. If Yes, indicate estimated Oxygen Amount (Liters per minute)
12. Requested by Name: Person requesting the Trip
13. Requested by Phone Number (Include Phone Extension)
14. Will Call Toggle: Is this leg will call?
15. Trip Date (Required)
16. Dispatcher Notes: NOT visible to drivers
17. Input Manually Updated Price: Overrides Passenger Payer Price Scheme settings.
18. Pickup Address: Start typing and select an address (Required)
19. Address Details: Facility Name, Win, Or Apt .#
20. Pickup Time (Required)
21. Additional Pickup Details: Click Plus Icon on Right Side
    
    1. Stairs (Individual Steps)
    2. Stair Equipment
       
       1. Ramp: A ramp is a durable, low-maintenance piece of equipment used to make steps accessible, especially for those using wheelchairs. Portable ramps typically have a 1:12 gradient for safe use. They can be used indoors or outdoors.
       2. Stair Chair: Also known as a stair lift, it's a motorized chair that travels along a rail mounted to the stairs. It helps people with limited mobility to navigate stairs safely. Stair chairs can be installed on straight or curved staircases, and even outdoors.
    3. Contact Name
    4. Contact Phone Number
    5. Load Time (minutes): Manually overrides default load time settings.
22. Dropoff Address: Start typing and select an address (Required)
23. Address Details: Facility Name, Win, Or Apt .#
24. Appointment Time
25. Additional Dropoff Details: Click Plus Icon on Right Side
    
    1. Stairs (Individual Steps)
    2. Stair Equipment
       
       1. Ramp: A ramp is a durable, low-maintenance piece of equipment used to make steps accessible, especially for those using wheelchairs. Portable ramps typically have a 1:12 gradient for safe use. They can be used indoors or outdoors.
       2. Stair Chair: Also known as a stair lift, it's a motorized chair that travels along a rail mounted to the stairs. It helps people with limited mobility to navigate stairs safely. Stair chairs can be installed on straight or curved staircases, and even outdoors.
26. Notes for Driver: i.e. accessibility, enter from the rear, etc.
27. Tags
28. Tap “Save”

3.2.1.1 Additional Trip Options: for editing and additional flexibility.

1. Make it a Round Trip
2. Make it a will call return
3. Add Additional Leg: Tap “+ Additional Leg”
4. Wait and return

Trips can be Edited or Updated by Tapping the “three dots” on the left side of the row next to the selection box. You have options to:

1. Clone: Copy or Duplicate Trip
2. Edit:
3. Cancel
4. Add Tags
5. Delete
6. View Summary
7. Edit Invoice

3.2.2 Adding Trips - Upload or NEMT Broker Integrations

Bambi allows for uploading of trips to easily import trips from third party NEMT brokers or healthcare facilities.

1. On the Trips section Tap “Upload” on the top right of the navigation bar.
2. Select a CSV template
   
   • Select payer
   • Select template

Note: Request NEMT Broker integrations or templates by emailing Bambi contact@bambi.health.

3.2.3 Create Trip Subscriptions

1. Add Subscription:  “Create Subscription” on the top right of the navigation menu.
2. Passenger: Find Passenger or add a new one. (Required)
   
   • Start typing the passenger's name in the search to the left
   • If the passenger exists, click to select
   • If the passenger is not found, click the "Add ..." option and fill out the passenger form as normal
3. Payer: Select a payer (Required)
4. Toggle Link Passenger to Payer
   
   • If checked, the passenger will be available to facility users with access to this payer.
5. Select Transport Type
   
   • Ambulatory Load / Unload: Passenger is able to walk.
   • Broda Chair Load / Unload: Specialized wheelchair.
   • Geri Chair Load / Unload: Basic Geriatric chair.
   • Stretcher Load / Unload: Stretcher Cot.
   • Wheelchair Load / Unload: Basic wheelchair.
   • Wheelchair XL Load / Unload: Extra-Large or Bariatric wheelchair
6. Select a service Type:
   
   • Curb to Curb: Passenger is picked up at the curb and dropped off at the curb.
   • Door to Door: Passenger is picked up at door and dropped off at door.
   • Door Through Door: Passenger is met inside pickup location (if necessary) and dropped off inside destination (if necessary).
7. Provide Wheelchairs? Does the passenger need the driver to provide a wheelchair?
8. Attendants Needed
9. Additional Passengers
10. Infectious Disease Toggle
11. Oxygen Required Toggle
    
    • If Yes, indicate estimated Oxygen Amount (Liters per minute)
12. Requested by Name: Person requesting the Trip
13. Requested by Phone Number (Include Phone Extension)
14. Will Call Toggle: Is this leg will call?
15. Trip Date (Required)
16. Dispatcher Notes: NOT visible to driver, Used for Summary.
17. Subscription Start Date (Required)
18. Subscription End Date (Required)
19. Occurs On: Select Days on the Week Subscription Trips Occur (Required)
20. Pickup Address: Start typing and select an address (Required)
21. Address Details: Facility Name, Win, Or Apt .#
22. Pickup Time (Required)
23. Additional Pickup Details: Click Plus Icon on Right Side
    
    • Stairs (Individual Steps)
    • Stair Equipment
      
      1. Ramp: A ramp is a durable, low-maintenance piece of equipment used to make steps accessible, especially for those using wheelchairs. Portable ramps typically have a 1:12 gradient for safe use. They can be used indoors or outdoors.
      2. Stair Chair: Also known as a stair lift, it's a motorized chair that travels along a rail mounted to the stairs. It helps people with limited mobility to navigate stairs safely. Stair chairs can be installed on straight or curved staircases, and even outdoors.
    • Contact Name
    • Contact Phone Number
    • Load Time (minutes): Manually overrides default load time settings.
24. Dropoff Address: Start typing and select an address (Required)
25. Address Details: Facility Name, Win, Or Apt .#
26. Appointment Time
27. Additional Dropoff Details: Click Plus Icon on Right Side
    
    • Stairs (Individual Steps)
    • Stair Equipment
      
      1. Ramp: A ramp is a durable, low-maintenance piece of equipment used to make steps accessible, especially for those using wheelchairs. Portable ramps typically have a 1:12 gradient for safe use. They can be used indoors or outdoors.
      2. Stair Chair: Also known as a stair lift, it's a motorized chair that travels along a rail mounted to the stairs. It helps people with limited mobility to navigate stairs safely. Stair chairs can be installed on straight or curved staircases, and even outdoors.
28. Tags
29. Tap “Save”
30. Additional Trip Options: for editing and additional flexibility.
31. Make it a Round Trip
32. Make it a will call return
33. Add Additional Leg: Tap “+ Additional Leg”
34. Wait and return

Note: View Trip Subscription Details by tapping the down arrow on any subscription on the left side of the row next to the selection box.

Note: Trip Subscriptions can be Edited, Canceled or Deleted by Tapping the “three dots” on the right side of the row.

3.2.4 All Requests - Accept or Reject Trips

All Trip Requests are where requested trips come into the Bambi system from external sources. Bambi will indicate a notification that lists the number of requests that have not been accepted or rejected Trips.

1. Navigate to “All Request” on the Trips Sub-Menu and Tap the “Requested” button on the right of each trip request row.
2. Accept Trip: Tap “Accept” after reviewing the trip details.
3. Reject Trip: Tap “Reject” and review the trip details
   
   • Indicate a Rejection Reason:
     
     • Don’t offer this type of trip
     • No capacity
     • No available driver
     • No available vehicle
     • No available equipment
     • Don’t support the passenger
     • Don’t support this payer
     • Not economical to do this trip
     • Other

‍3.2.5 Trip Audit | Exporting and Downloading Trips

Bambi allows downloading of trip details for payer portal uploads, compliance and even specific NEMT Brokers like MTM.

1. On the Trips section tap “Download” on the top right of the navigation bar.
2. Select an output format 
   
   • All Trip details: This provides every data field available for each trip
   • For a Payer Portal Upload: This is for uploading to a selected payer's portal
   • For MTM: This provides reports to upload to MTM
3. Select report type:
   
   • Full Report: all system trip data
   • Condensed Report: Report organized with the most critical trip information.
4. Select Data Range
   
   • Start Date: When to start pulling the trip information.
   • End Date: When to stop pulling the data from.
5. Payer: Filter by all or individual Payers.
6. Passenger: Filter by all or individual passengers.
7. Click Print to PDF: Download or Print as a PDF document.
8. Click Export as CSV: Download in a data table (CSV) format.

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3.2.6 Accepting Facility Ride Portal Trips

There are two ways to find and accept new unassigned trips from any Facility Ride Ordering Portal. These trips are automatically added as unassigned trips in the system when submitted by a Facility Admin or Facility User in their specific Facility Ride Ordering Portal

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1. Navigate to the Trips section.
2. Click on the “All Requests” section from the top Sub-Menu.
3. All Trip Requests can be found here. They can be filtered by date, status, payer or other information.
4. To accept the trip click the “Requested” button on the right side of row for the trip you want to review, accept or reject.
5. You will have the option to “Accept” by clicking on the green button.

Note: New unassigned trip requests will activate notifications. These red bubbles count the number of new trip requests or subscriptions.

1. In the Dispatch section all these trip requests are automatically added as Unassigned Trips in the left sidebar for the date being scheduled.
2. You can Assign (Accept) or Reject these trips in the same manner as other trips.

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