Win the facility contract. Keep it with a portal their staff will use.
Dialysis centers, nursing homes and hospitals send their rides to the provider who's easiest to book. Bambi gives every facility its own login to request trips and watch the van arrive. Your dispatcher still decides what gets booked.
The facility signs the contract. One person at a desk books every ride.
Win that person and you keep the account. Here's who it is at each kind of facility, and what Bambi gives them.
Dialysis centers
The social worker or charge nurse working the chair schedule needs patients in the chair on time, three days a week. Standing runs repeat on Trip Subscriptions, and will-call returns go out when the chair frees up.
Skilled nursing and assisted living
The scheduling coordinator or front desk wants fewer calls and the right vehicle the first time. You make space type and service type required, so every request arrives complete.
Hospitals
The discharge planner or case manager needs a fast yes or no to free a bed. Requests land on your dispatch board with an alert, and your answer shows in their portal right away.
PACE and adult day
The PACE center or day center transportation coordinator books whole routes, not single rides. Bambi for PACE covers day center routes, same-day changes and care team visibility.
Nothing books until you say yes.
Give each facility its own login in the facility trip portal. Staff click Add Trip and fill in the fields you've made required. The request lands on your dispatch board as a blue card, your owners, admins and dispatchers get an alert, and you accept it or reject it with a reason.
Their desk sees your answer right away.
Your decision shows in the facility's portal as soon as you make it, so the coordinator stops calling to ask. Facility Admins add their own coworkers without calling you, and each facility sees only its own trips and passengers. Set roles and permissions once.
Standing runs and a separate bill for each facility.
Dialysis and day center runs repeat on Trip Subscriptions, with an alert seven days before one ends. Will-call trips handle the ride home when treatment runs long. Each facility is its own payer in Get Paid, so its trips invoice separately from your broker work.
Bambi allows us to schedule and adjust rides quickly and easily. We can easily communicate internally all the people involved and the special needs of the passengers. We are able to bill and update payment information very easily.
Questions about facility trips
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