Call center sees one payer. Drivers see only the app.
Your dispatcher doesn't need billing. Your drivers don't need the web dashboard. A call center rep may be legally allowed to touch only one payer's trips. Bambi gives every person a user type, from Owner to Facility User, so each login sees what that job requires and not much else.
Every feature in this part of Bambi
Add a person. Pick a role. Done.
Add the team member
On the Team page, open User Accounts, click Add Team Member, and enter a first name, last name, phone, and email. That email becomes their username, and Bambi emails them an invitation to set a password.
Choose a user type
Pick Owner, Admin, Dispatcher, Associate, Restricted Support, Facility Admin, or Facility User. Each comes with its own set of permissions, so you're not building access rules from scratch.
Narrow it by payer
Restricted Support users can be limited to trips under specific payers, built for call center staff who can legally handle only certain facility or payer contracts. Associates work only the payers they're authorized for.
Adjust as you grow
Promoted a driver to dispatcher? Click the pencil icon and change their user type. Removed someone by mistake? Turn on Include deleted in User Accounts and restore them, no fresh account needed.
What's inside User Roles and Permissions.
Seven user types that cover the office, the road, the call center, and your facility partners.
Owners get full access, including billing and organization settings. Admins run trips, the team, and settings day to day.
Owners get full access, including billing and organization settings. Admins run trips, the team, and settings day to day.
Dispatcher access
Dispatchers create and manage trips and crew schedules without touching organization settings or billing.
Driver and attendant logins
Associates use the Driver App to work assignments, complete trips, and activate will-calls when an Owner or Admin allows it.
Restricted Support for call centers
Support staff can create, edit, cancel, and delete trips and activate will-calls, limited to trips under the payers they're cleared to handle.
Facility logins
Facility Admins and Facility Users get the Facility Portal only, with passenger data limited to their own facility.
Notifications by role
Owners and Admins choose which roles receive each in-app and email notification, so alerts reach the people who act on them.
"Bambi gives us real-time visibility into every ride and keeps dispatch and drivers in sync. We stay on top of changes, adjust fast, and avoid delays. In a business where timing matters, that clarity makes a real difference."
Frequently Asked Questions
Ready to Run with Bambi?
