The gate code, the walker, and the favorite driver, remembered.

In non-emergency medical transportation (NEMT), the details that matter live in a dispatcher's head until that dispatcher calls in sick. Passenger profiles put them where the whole team can use them: contact info, mobility notes, driver rules, tags, and text reminder consent, all feeding the trips you book and the schedule Run Bambi Run builds.

Schedule a Demo

NEMT driver greets an older woman with a walker on her front porch, accessible van at the curb

What's inside

Every feature in this part of Bambi

Run Bambi Run

Run Bambi Run is Bambi's AI scheduling and routing. One press assigns drivers and optimizes the day's NEMT routes, following the rules you set.

See how it works →

Fleet HQ

Fleet HQ is Bambi's dispatch and fleet view: live GPS, real-time ETAs, driver messaging and performance dashboards in one browser screen.

See how it works →

Get Paid

Get Paid is Bambi's NEMT billing: trip verification, broker-compliant invoices, card payments and invoice tracking through to payment.

See how it works →

Bambi Driver App

The Bambi Driver App puts every trip, turn and signature in one iOS and Android app, with GPS timestamps and offline mode.

See how it works →

Dispatcher moving a trip between driver columns on two monitors in a bright dispatch office

NEMT Dispatch Software

Fleet HQ is Bambi's browser-based NEMT dispatch calendar: find any trip by passenger name, clear a driver's column in one click, and reassign on the fly.

See how it works →

NEMT owner sits in an open van doorway reviewing invoices on a laptop between trips

NEMT Invoicing

Get Paid adds every unbilled NEMT trip to an invoice in one click, totals it, and sends a PDF with a payment link or a QuickBooks CSV.

See how it works →

Driver stands beside a van on a rural road checking her phone under a wide blue sky

Offline Mode

The Bambi Driver App keeps working with no signal, saving status changes and signatures and syncing them with the real tap time when it reconnects.

See how it works →

Office manager reviews a printed business associate agreement beside a laptop in a bright office

HIPAA-Compliant NEMT Software

Bambi is NEMT software built for HIPAA: it signs a BAA, logins see only what their role allows, and every trip is logged.

See how it works →

NEMT owner relaxing with coffee beside a monitor showing a finished trip schedule at sunrise

NEMT Scheduling Software

Bambi pulls in broker and CSV trips, knows which driver is on which vehicle, and Run Bambi Run assigns and routes the day with one press.

See how it works →

NEMT owner checking a live vehicle map on a laptop at the depot while on a phone call

Live GPS Vehicle Tracking

Fleet HQ's map shows every active NEMT vehicle in real time from the Driver App, with driver, status, passenger and ETA. No hardware to install.

See how it works →

Depot owner at a standing desk compares a printed rate sheet with pricing on his laptop

Trip Pricing Schemes

Pricing schemes in Get Paid hold every NEMT rate and fee, set by payer, space type and service type, so each trip is priced right.

See how it works →

Driver holds a phone steady while an older woman in a wheelchair signs with her fingertip outside a clinic

Electronic Signatures

The Bambi Driver App collects driver and passenger signatures at pickup and drop-off, records who signed, and works offline.

See how it works →

NEMT owner opens a browser-based dispatch map on a laptop at a sunny depot counter

Cloud-Based NEMT Software

Bambi is cloud-based NEMT software: Fleet HQ runs in a browser, drivers use the iOS or Android app, and updates ship weekly with nothing to install.

See how it works →

Van driver arriving at a hospital side entrance with a pinned pickup point on a dash-mounted phone

NEMT Route Optimization

Run Bambi Run optimizes NEMT routes around pickup times, vehicle space, driver skills and shifts, with pins that send drivers to the exact entrance.

See how it works →

Older woman and her daughter on a porch watch a van approach on a phone map as the van turns onto their street

Where's My Ride Rider Tracking

Bambi texts riders a link to a live map of their vehicle from en route to drop-off. No app to download.

See how it works →

Man pays a trip invoice link on his phone while a driver helps his mother board a wheelchair van

Card Payments and Payment Links

In Get Paid, charge a card through Tilled, send a payment link or refund to the original card, straight from any invoice.

See how it works →

Driver in a navy cap taps a phone in a dash mount to start directions on a sunny city street

Turn-by-Turn Navigation Handoff

The Bambi Driver App hands each pickup and drop-off to Google Maps, Waze or Apple Maps with one tap.

See how it works →

NEMT owner helps a new driver sign in to the driver app in a sunny van lot

Easy Setup and Onboarding

Bambi setup is self-serve: fill in sample templates, upload passengers and trips by CSV, add vans and team, then dispatch. Month to month, no onboarding fees.

See how it works →

Onboarding specialist and NEMT owner reviewing a setup checklist together on a laptop

Real Human Support

Bambi support is real people who know NEMT, from your first walkthrough onward. No support tiers and no upcharges.

See how it works →

Older woman reads a trip reminder text in her kitchen with a van parked outside the window

SMS Trip Reminders

Bambi texts NEMT riders a booking confirmation, a day-before reminder and a driver-is-close alert, in English or Spanish.

See how it works →

Van driver parked at a hospital entrance reads a message from dispatch on his phone

Driver-Dispatch Messaging

The Bambi Driver App includes messaging with dispatch and a call request, inside the same app drivers use for their trips.

See how it works →

Dispatcher sets aside a printed broker manifest while imported trips fill her laptop screen

Broker Trip Import

Bambi imports broker trips automatically through live API connections to MTM, Modivcare, Verida and eight more. Other brokers upload the portal's CSV.

See how it works →

Bookkeeper at a back-office desk reviews a spreadsheet of exported trip invoices

QuickBooks Invoice Export

Get Paid exports invoices as a QuickBooks report CSV, one invoice or a date range by payer. It is a one-way export.

See how it works →

Passenger Multi-Loading

Passenger multi-loading groups compatible NEMT trips into one van run, in the stop order you set, only where payers, vehicles and passengers allow it.

See how it works →

Driver outside a dialysis clinic activates a will-call return on her phone as her rider comes out

Will-Call Trips

Book a return leg as a will-call with no set time. Dispatch or the driver activates it when the rider is ready.

See how it works →

NEMT owner and a facility manager review payer settings on a laptop at a conference table

Payer Management

Payers in Bambi let you set signatures, multi-loading, allowed drivers and vehicles, and pickup windows separately for each broker, insurer or facility.

See how it works →

Fleet lead with a tablet stands at the open rear doors of a van set up for a stretcher in a sunny yard

NEMT Fleet Management

Fleet HQ stores each NEMT vehicle's type, seating configurations and overnight address, and Run Bambi Run uses them when it builds the day.

See how it works →

NEMT driver greeting a wheelchair passenger beside an accessible van at a dialysis center in morning sun

Trip Subscriptions

Trip subscriptions book a passenger's standing NEMT schedule, like dialysis three days a week, four weeks ahead and add a day every night.

See how it works →

Nursing facility coordinator submitting a trip request on a laptop as an accessible van arrives outside

Facility Trip Portal

The Facility Trip Portal gives each nursing home, dialysis center or hospital its own login, and every request waits for a dispatcher to accept it.

See how it works →

Driver in a van's open doorway checks the dashboard and enters a reading on her phone in morning light

Odometer Readings

Bambi prompts drivers for odometer readings at En Route, At Pickup or Completed and puts them in your exports and custom reports.

See how it works →

Owner with reading glasses checks an expiring credential alert on his phone by a sunny office window

Credential Tracking and Expiration Alerts

Bambi tracks driver and vehicle credentials with expiration dates and alerts you in the app and by email 14 days before one expires.

See how it works →

Dispatcher wearing a headset books a trip on his laptop while a driver heads to a van outside

Add a Trip in Seconds

Bambi's Add a Trip form captures passenger, payer, mobility needs, pickup, drop-off and any wait and return in one pass, ready for Run Bambi Run.

See how it works →

Man and his elderly mother review a trip request form with a price estimate on a laptop at home

Website Trip Request Form

Bambi's trip request form embeds on your website, can show a price estimate, and sends each request to your team to accept or reject.

See how it works →

Driver crouches beside a wheelchair van checking a tire and logging the inspection on her phone

Pre-Trip Vehicle Inspections

Bambi can require a driver-signed vehicle inspection in the Driver App before the first trip, after the last, or both. Results land in Fleet HQ.

See how it works →

NEMT driver beside a wheelchair-accessible van as an older couple waits at the curb for their regular ride to the day center

Route Templates

Route templates save a driver's recurring NEMT route, including trip order and multi-loads, and assign matching trips on any future day in one click.

See how it works →

Woman in a clinic lobby checks a trip price estimate on her phone beside her father in a wheelchair

Trip Price Quotes

Price quotes show an estimated cost on your website trip request form, calculated from the payer pricing you set in Get Paid.

See how it works →

Operations manager plans crew schedules on a timeline while a driver and attendant walk to the vans

Crew Schedules and Shift Management

Crew schedules pair a driver, a vehicle and an optional attendant to a weekly shift, and Clone Day copies a whole day across a date range.

See how it works →

Fleet manager with a tablet checks the wheelchair space inside an accessible van on a sunny lot

Driver and Vehicle Matching

Bambi matches each NEMT trip to a van that fits the seating need and a driver qualified for the service level, following passenger and payer rules.

See how it works →

Operations manager in a hi-vis vest checks a map with colored stop pins on a tablet beside a van

GPS Timestamps

The Bambi Driver App saves the GPS location and time of every status tap and logs when the van came within 300 meters of each stop.

See how it works →

NEMT owner at a clinic drop-off curb checks traffic on a tablet beside a wheelchair van

Trip Travel Times and ETAs

Run Bambi Run builds routes from traffic data, your load and unload times per space type, and pickup windows, then texts riders a live ETA.

See how it works →

NEMT owner helps a new office hire set up her account on a laptop at the front desk

User Roles and Permissions

Bambi gives every login a user type, from Owner to Facility User, so each person sees only the trips, payers and screens their job requires.

See how it works →

Van driver waits in a clinic lobby with his van parked outside the window

Wait and Return Trips

Wait and return blocks the driver's time with the rider so Run Bambi Run won't book over it, and calculates the actual wait so you can bill it.

See how it works →

NEMT office manager checks a signed trip report against a trip history timeline on her laptop, accessible van parked outside

Audit History and Trip Logs

Bambi's trip summary lists every edit, assignment, status change and cancellation with a name and timestamp.

See how it works →

NEMT driver at a quiet curb records a trip cancellation on her phone beside a van with its ramp down

Cancellations and No-Shows

Fleet HQ requires a reason on every NEMT cancellation or no-show, checks the passenger's other trip legs, and keeps the record for billing.

See how it works →

NEMT owner arriving at her office checks a new trip request alert on her phone

Notifications and Alerts

Bambi alerts your team to new website and facility trip requests, credentials 14 days from expiring and subscriptions 7 days out. Emails carry no patient details.

See how it works →

Two NEMT co-owners review a monthly operations report on a laptop in a bright office, accessible vans parked outside

Operations Reports

Bambi reports break trips into organization, driver and payer views with estimated revenue, loaded miles, cancellations and on-time percentage.

See how it works →

Longtime NEMT driver laughs with his regular wheelchair rider at the van lift outside a clinic

Lock Trips to Drivers

Lock a trip to a driver and Run Bambi Run plans the rest of the day around that pairing.

See how it works →

Billing coordinator builds a custom trip report on a laptop while checking a printed spec

Custom Reports

Custom reports let you pick from 100+ trip data points, rename and reorder columns, save the template and export a CSV.

See how it works →

Dispatcher at sunrise scans trip cards with color-coded passenger tags on a monitor

Passenger Tags and Dispatch Filters

Passenger tags put color-coded flags like Wheelchair right on Fleet HQ trip cards, and dispatch filters show only the trips that need the same handling.

See how it works →

NEMT owner in a snowy van lot updates a batch of trips at once on a tablet

Bulk Trip Actions

Bulk trip actions let you select up to 100 trips and price or cancel them together, or clear a driver's column in one move.

See how it works →

Dispatcher at sunrise watches revenue totals above each driver column on dual monitors

Daily Revenue Estimates

Fleet HQ shows estimated revenue at the top of each driver's column and a fleet total, recalculated the moment you move a trip.

See how it works →

Passenger Profiles

Passenger profiles keep contact info, mobility notes, driver rules, tags and text consent in one place, and feed every trip and schedule Bambi builds.

See how it works →

Dispatcher on a headset finds one highlighted trip on a dimmed dispatch calendar in a sunny office

Dispatch Calendar Search and Filter

In Fleet HQ, type part of a passenger's name and the dispatch calendar jumps to that trip while the rest dims. Filters show how many trips they hide.

See how it works →

NEMT driver checks his phone in a home driveway beside a full-size white van before his first trip

Overnight Storage Locations

Overnight storage locations tell Fleet HQ where each van starts and ends its day, so first trips and return miles match where it really parks.

See how it works →

Driver Timecards

Bambi tracks driver clock-ins, clock-outs and breaks and exports scheduled versus actual hours as a CSV. It does not calculate pay.

See how it works →

Scheduler on the phone reviews a possible duplicate trip warning on his monitor

Duplicate Trip Protection

Bambi checks every trip you create, clone, edit or import against your schedule and flags a likely duplicate before it reaches dispatch or billing.

See how it works →

NEMT driver on a front porch holds out a phone as an older woman signs for her prescription delivery, with a wheelchair van at the curb

Equipment and Prescription Deliveries

Bambi's Delivery space type lets NEMT providers book prescription and equipment drop-offs as trips, dispatched with passenger rides and signed for at the door.

See how it works →

NEMT owner reviews mileage pricing tiers on a laptop in a sunny depot office

Projected Mileage

Bambi estimates miles on every NEMT trip, uses loaded miles to pick tiered pricing, bills unloaded miles from HQ, and shows each driver's day value up front.

See how it works →

Build the profile. Let it work on every trip.

A passenger profile only needs a name to start. Add what helps your team and Bambi carries it into dispatch from there.

What's inside Passenger Profiles.

The rider record your dispatchers and drivers actually use.

Driver notes, office notes

Additional notes show up for drivers. Dispatcher notes stay in the office. Each audience sees what it should.

Passenger tags

Color-coded tags like Wheelchair or Pricing Confirmed follow the passenger onto dispatch trip cards and trip exports.

Driver rules

Soft preferences and hard rules on the profile apply automatically during manual and auto-dispatch.

SMS consent toggle

Allow SMS Messages on each profile controls whether that passenger gets trip reminder texts. Consent is confirmed when you turn it on.

Bring your list over

Upload your old system's passenger list with the CSV template. Bambi walks you through formatting fixes and column mapping.

Merge duplicates

Two profiles for the same rider, one with a typo? Merge them when at least two fields match, like phone, email, or date of birth.

Run Bambi Run does the thinking for us. It routes automatically, multi-loads trips for efficiency, and maximizes our revenue. Accurate ETAs make planning easy, and setup was quick and smooth.

Katrina Mokhtari

Owner - Essential Health

Frequently Asked Questions

Everything you need to know before you start running with Bambi.

No items found.

Ready to Run with Bambi?

Scheduling, dispatch, routing, billing, and reporting, all in one AI-powered platform built for NEMT operators who are done managing chaos and ready to manage growth