Keep the driver with your rider and bill the wait

Some riders need their driver to stay put: a pharmacy stop, a rider who shouldn't be left alone, the 20-minute appointment that somehow takes an hour. Wait and return blocks that time on the driver's schedule so Run Bambi Run won't book over it, and Bambi works out the actual wait so you can bill it.

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Van driver waits in a clinic lobby with his van parked outside the window

What's inside

Every feature in this part of Bambi

Run Bambi Run

Run Bambi Run is Bambi's AI scheduling and routing. One press assigns drivers and optimizes the day's NEMT routes, following the rules you set.

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Fleet HQ

Fleet HQ is Bambi's dispatch and fleet view: live GPS, real-time ETAs, driver messaging and performance dashboards in one browser screen.

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Get Paid

Get Paid is Bambi's NEMT billing: trip verification, broker-compliant invoices, card payments and invoice tracking through to payment.

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Bambi Driver App

The Bambi Driver App puts every trip, turn and signature in one iOS and Android app, with GPS timestamps and offline mode.

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NEMT Dispatch Software

Fleet HQ is Bambi's browser-based NEMT dispatch calendar: find any trip by passenger name, clear a driver's column in one click, and reassign on the fly.

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NEMT Invoicing

Get Paid adds every unbilled NEMT trip to an invoice in one click, totals it, and sends a PDF with a payment link or a QuickBooks CSV.

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Offline Mode

The Bambi Driver App keeps working with no signal, saving status changes and signatures and syncing them with the real tap time when it reconnects.

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NEMT Scheduling Software

Bambi pulls in broker and CSV trips, knows which driver is on which vehicle, and Run Bambi Run assigns and routes the day with one press.

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Live GPS Vehicle Tracking

Fleet HQ's map shows every active NEMT vehicle in real time from the Driver App, with driver, status, passenger and ETA. No hardware to install.

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Trip Pricing Schemes

Pricing schemes in Get Paid hold every NEMT rate and fee, set by payer, space type and service type, so each trip is priced right.

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Electronic Signatures

The Bambi Driver App collects driver and passenger signatures at pickup and drop-off, records who signed, and works offline.

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Cloud-Based NEMT Software

Bambi is cloud-based NEMT software: Fleet HQ runs in a browser, drivers use the iOS or Android app, and updates ship weekly with nothing to install.

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NEMT Route Optimization

Run Bambi Run optimizes NEMT routes around pickup times, vehicle space, driver skills and shifts, with pins that send drivers to the exact entrance.

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Where's My Ride Rider Tracking

Bambi texts riders a link to a live map of their vehicle from en route to drop-off. No app to download.

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Card Payments and Payment Links

In Get Paid, charge a card through Tilled, send a payment link or refund to the original card, straight from any invoice.

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Turn-by-Turn Navigation Handoff

The Bambi Driver App hands each pickup and drop-off to Google Maps, Waze or Apple Maps with one tap.

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Easy Setup and Onboarding

Bambi setup is self-serve: fill in sample templates, upload passengers and trips by CSV, add vans and team, then dispatch. Month to month, no onboarding fees.

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Real Human Support

Bambi support is real people who know NEMT, from your first walkthrough onward. No support tiers and no upcharges.

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SMS Trip Reminders

Bambi texts NEMT riders a booking confirmation, a day-before reminder and a driver-is-close alert, in English or Spanish.

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Broker Trip Import

Bambi imports broker trips automatically through live API connections to MTM, Modivcare, Verida and eight more. Other brokers upload the portal's CSV.

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QuickBooks Invoice Export

Get Paid exports invoices as a QuickBooks report CSV, one invoice or a date range by payer. It is a one-way export.

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Passenger Multi-Loading

Passenger multi-loading groups compatible NEMT trips into one van run, in the stop order you set, only where payers, vehicles and passengers allow it.

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Will-Call Trips

Book a return leg as a will-call with no set time. Dispatch or the driver activates it when the rider is ready.

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Payer Management

Payers in Bambi let you set signatures, multi-loading, allowed drivers and vehicles, and pickup windows separately for each broker, insurer or facility.

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NEMT Fleet Management

Fleet HQ stores each NEMT vehicle's type, seating configurations and overnight address, and Run Bambi Run uses them when it builds the day.

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Trip Subscriptions

Trip subscriptions book a passenger's standing NEMT schedule, like dialysis three days a week, four weeks ahead and add a day every night.

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Facility Trip Portal

The Facility Trip Portal gives each nursing home, dialysis center or hospital its own login, and every request waits for a dispatcher to accept it.

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Odometer Readings

Bambi prompts drivers for odometer readings at En Route, At Pickup or Completed and puts them in your exports and custom reports.

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Credential Tracking and Expiration Alerts

Bambi tracks driver and vehicle credentials with expiration dates and alerts you in the app and by email 14 days before one expires.

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Add a Trip in Seconds

Bambi's Add a Trip form captures passenger, payer, mobility needs, pickup, drop-off and any wait and return in one pass, ready for Run Bambi Run.

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Website Trip Request Form

Bambi's trip request form embeds on your website, can show a price estimate, and sends each request to your team to accept or reject.

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Pre-Trip Vehicle Inspections

Bambi can require a driver-signed vehicle inspection in the Driver App before the first trip, after the last, or both. Results land in Fleet HQ.

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Trip Price Quotes

Price quotes show an estimated cost on your website trip request form, calculated from the payer pricing you set in Get Paid.

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Crew Schedules and Shift Management

Crew schedules pair a driver, a vehicle and an optional attendant to a weekly shift, and Clone Day copies a whole day across a date range.

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Driver and Vehicle Matching

Bambi matches each NEMT trip to a van that fits the seating need and a driver qualified for the service level, following passenger and payer rules.

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GPS Timestamps

The Bambi Driver App saves the GPS location and time of every status tap and logs when the van came within 300 meters of each stop.

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Trip Travel Times and ETAs

Run Bambi Run builds routes from traffic data, your load and unload times per space type, and pickup windows, then texts riders a live ETA.

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User Roles and Permissions

Bambi gives every login a user type, from Owner to Facility User, so each person sees only the trips, payers and screens their job requires.

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Wait and Return Trips

Wait and return blocks the driver's time with the rider so Run Bambi Run won't book over it, and calculates the actual wait so you can bill it.

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Cancellations and No-Shows

Fleet HQ requires a reason on every NEMT cancellation or no-show, checks the passenger's other trip legs, and keeps the record for billing.

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Notifications and Alerts

Bambi alerts your team to new website and facility trip requests, credentials 14 days from expiring and subscriptions 7 days out. Emails carry no patient details.

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Operations Reports

Bambi reports break trips into organization, driver and payer views with estimated revenue, loaded miles, cancellations and on-time percentage.

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Lock Trips to Drivers

Lock a trip to a driver and Run Bambi Run plans the rest of the day around that pairing.

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Custom Reports

Custom reports let you pick from 100+ trip data points, rename and reorder columns, save the template and export a CSV.

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Passenger Tags and Dispatch Filters

Passenger tags put color-coded flags like Wheelchair right on Fleet HQ trip cards, and dispatch filters show only the trips that need the same handling.

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Bulk Trip Actions

Bulk trip actions let you select up to 100 trips and price or cancel them together, or clear a driver's column in one move.

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Daily Revenue Estimates

Fleet HQ shows estimated revenue at the top of each driver's column and a fleet total, recalculated the moment you move a trip.

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Dispatch Calendar Search and Filter

In Fleet HQ, type part of a passenger's name and the dispatch calendar jumps to that trip while the rest dims. Filters show how many trips they hide.

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Overnight Storage Locations

Overnight storage locations tell Fleet HQ where each van starts and ends its day, so first trips and return miles match where it really parks.

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Driver Timecards

Bambi tracks driver clock-ins, clock-outs and breaks and exports scheduled versus actual hours as a CSV. It does not calculate pay.

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Duplicate Trip Protection

Bambi checks every trip you create, clone, edit or import against your schedule and flags a likely duplicate before it reaches dispatch or billing.

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Projected Mileage

Bambi estimates miles on every NEMT trip, uses loaded miles to pick tiered pricing, bills unloaded miles from HQ, and shows each driver's day value up front.

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Book it, block it, bill it.

Wait and return pairs both legs of a trip and protects the time in between, from booking all the way to invoicing.

What's inside Wait and Return Trips.

The tools that turn driver wait time into protected schedule time and billable minutes.

The outbound and return legs are created together and stay paired on the driver's schedule.

Schedule blocking

The wait window is blocked on the driver's day, so Run Bambi Run won't get clever and squeeze another trip into it.

Manual pickup wait time

Add Pickup Wait Time from the trip menu. Clicks stack, so 60 then 30 makes 90 minutes, and Remove Wait Time clears it.

Wait time billing

Wait Time Rate, Time Period and Free Minutes in your pricing scheme turn the wait into billable time.

Split accept and reject

If only one leg of a wait and return request is accepted, Bambi breaks the pairing so that leg can still run.

Wait in website quotes

Requesters who check Have driver wait at drop-off? on your website form see the wait reflected in their price quote.

Run Bambi Run does the thinking for us. It routes automatically, multi-loads trips for efficiency, and maximizes our revenue. Accurate ETAs make planning easy, and setup was quick and smooth.

Katrina Mokhtari

Owner - Essential Health

Frequently Asked Questions

Everything you need to know before you start running with Bambi.

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Ready to Run with Bambi?

Scheduling, dispatch, routing, billing, and reporting, all in one AI-powered platform built for NEMT operators who are done managing chaos and ready to manage growth